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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Good evening everyone,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'> Please find below insormation concerning how to address incorrect pick-up and drop-off destinations when using Waymo. Some of this happens to insure Waymo is in full compliance with traffic and other safety laws. The Gemini information below goes into greater detail and shares how one can be sure they and their Waymo Vehicles reach each other and the passenger’s correct destination. We hope this helps everyone wherever you use Waymo.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'> It’s great to connect with you, Peter. Autonomous ridesharing holds massive potential for independence and mobility, but you are absolutely right—the technology is only as good as its reliability at the curb. Dropping a passenger blocks away from their destination or on the wrong side of a security gate creates real friction and safety concerns.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Here is a comprehensive troubleshooting guide addressing how the Waymo Driver handles routing, and what you can do to ensure it picks you up and drops you off exactly where you need it to.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><img width=678 height=452 style='width:7.0625in;height:4.7083in' id="Picture_x0020_2" src="cid:image001.jpg@01DCF065.433C9840" alt="Waymo vehicles prioritize safe, legal loading zones, AI generated"></span><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Waymo vehicles prioritize safe, legal loading zones. Source: Reddit <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Why Waymo Adjusts Pick-Ups and Drop-Offs<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt'>The Waymo Driver prioritizes traffic laws and safety above all else. If you place a pin in an area the system deems unsafe, illegal, or physically inaccessible—such as a red zone, an active traffic lane, or a spot that would block an intersection—the vehicle will not stop there.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Instead, the app will automatically "snap" your requested pin to the nearest legally approved, safe curb space or parking lot. You will see this adjusted location in the app <i>before</i> you confirm the ride, giving you a chance to review the alternative point it suggests.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>What Waymo is Doing to Improve Precision<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt'>Waymo continuously updates its 3D maps using daily fleet data to refine loading zones. To reduce misidentifications and incorrect drop-offs, the engineering teams are actively mapping out dedicated transit areas and prioritizing off-street parking lots and designated loading zones over standard street curbs. This constant refinement helps ensure that when you request a common loading area, the vehicle recognizes it as a primary, safe stopping point rather than bypassing it for a generic street spot.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Controlling Your Destination & Remedies<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt'>To ensure the Waymo Driver hits a highly specific, multi-use area like your community's Clubhouse:<o:p></o:p></span></p><ol style='margin-top:0in' start=1 type=1><li class=MsoNormal style='mso-list:l0 level1 lfo1'><b><span style='font-size:11.0pt'>Zoom and Drop:</span></b><span style='font-size:11.0pt'> Manually zoom in on the map and drop the pin exactly at the Clubhouse entrance, rather than typing in a general address.<o:p></o:p></span></li><li class=MsoNormal style='mso-list:l0 level1 lfo1'><b><span style='font-size:11.0pt'>Save the Spot:</span></b><span style='font-size:11.0pt'> Once you find the perfect pin placement for the Clubhouse, save it to your Favorites so you don't have to guess next time.<o:p></o:p></span></li></ol><p class=MsoNormal><span style='font-size:11.0pt'>If the vehicle is navigating somewhere slightly off during your trip, you can use the <b>Edit Drop-Off</b> feature in the app mid-ride to select a better spot. If the vehicle is passing your spot and you need to exit safely before it loops around, press the <b>Pull Over</b> button in the app or on the rear passenger screen. The car will immediately look for the nearest safe spot to terminate the ride.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Handling Gates and Tech Support<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt'>The Waymo Driver relies on real-time sensor data to navigate. If it encounters an unexpected closed security gate—such as the one at your complex on the way to unit 3102—the app won't usually push an advanced notification before you arrive, because the vehicle evaluates the barrier in real time.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>When it reaches the closed gate, it will pull over safely. At this point, <b>Rider Support can absolutely intervene.</b> The vehicle is monitored 24/7; when it gets stuck or confused by a gate, the car will often automatically trigger a call to Rider Support, or Support will reach out via the in-cabin audio. Because they have access to the car's telemetry, they can provide manual routing guidance to help the vehicle find a better approach or safely reposition for you.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Setting Up Accessibility Features & Pro Tips<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt'>Waymo has partnered with advocacy organizations to build features specifically for passengers who are blind or low-vision. Here is how to configure them for the smoothest experience: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Waymo<o:p></o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='mso-list:l1 level1 lfo2'><b><span style='font-size:11.0pt'>Minimize Walking Distance:</span></b><span style='font-size:11.0pt'> In the Waymo app, go to <b>Settings > Accessibility</b> and toggle on "Minimize walking distance." This tells the routing engine to prioritize dropping you as close to the pin as legally possible, even if it means adding time to the trip. <o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:11.0pt'>Waymo<o:p></o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='mso-list:l1 level1 lfo2'><b><span style='font-size:11.0pt'>Audio Wayfinding:</span></b><span style='font-size:11.0pt'> Since standard car horns can be jarring or difficult to isolate in city noise, Waymo developed a custom audio feature. When your car is nearby, you can use the app to trigger a <b>"Play Melody"</b> function. The vehicle will emit a customized, melodic chime designed specifically for wayfinding, making it much easier to locate the car by sound without drawing unwanted attention.<o:p></o:p></span></li><li class=MsoNormal style='mso-list:l1 level1 lfo2'><b><span style='font-size:11.0pt'>Share Trip:</span></b><span style='font-size:11.0pt'> Always use the "Share Trip" feature in the app to send a live tracking link to friends or family so they know exactly where you are being dropped off. <o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:11.0pt'>Waymo<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>If you ever find the vehicle isn't acting as expected at the curb, don't hesitate to hit the support button in the app. Rider Support is there to ensure your trip is seamless from door to door.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Go Spurs Go!The final showdown will begin in less than an hour.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Peter Donahue<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p></div></body></html>