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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Good evening everyone,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'> Please find below an updated message concerning Waymo’s relaunch in San Antonio Texas. In addition I queried Gemini concerning some issues recently discussed in The Braille Monitor concerning in-cabin accessibility. I would hope that the accessibility features now included in the Ojai also come to the Jaguar IPace. Here is the updated information:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'> <b>Waymo San Antonio Relaunch Update<o:p></o:p></b></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>WAYMO CUSTOMER OPERATIONS & RIDERSHIP sSERVICES</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>San Antonio Service Relaunch, Freeway Operations, and Expansion Roadmap</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:11.0pt'>Official Policy Response, Timeline Milestones, Public Web Accessibility Commitments, and Fleet Vehicle Specifications</span></i><span style='font-size:11.0pt'><o:p></o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=624 valign=top style='width:6.5in;background:#F0F4F8;padding:7.0pt 10.0pt 7.0pt 10.0pt'><p class=MsoNormal><b><span style='font-size:11.0pt;color:black'>Direct Message to our San Antonio Community:</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>We hear you clearly: 'Soon' is not an acceptable timeline, and generic app-only status updates do not provide the transparency, predictability, or accessibility our riders—especially members of the blind and low-vision community who depend on autonomous mobility for daily independence—deserve. We apologize for the extended pause, mixed messaging, and lack of public web reporting following the April weather incident. This document provides concrete milestone dates, detailed geographic expansion plans for Stone Oak and Medina Base, our freeway integration schedule, vehicle fleet type specifications, larger group passenger guidelines, and immediate web accessibility reforms.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>1. Comprehensive Incident Review & Root-Cause Corrective Actions</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>The April 2026 Weather Incident: </span></b><span style='font-size:11.0pt'>In April 2026, an autonomous test vehicle encountered rapid flash flooding at an unmarked low-water crossing during a severe thunderstorm event in the San Antonio area. While no passengers were on board and no injuries occurred, the Waymo Driver's automated terrain perception and hydrological threshold parameters did not initiate early rerouting quickly enough before rising water compromised wheel traction. In response, Waymo enacted an immediate operational stand-down across the Alamo City territory.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Corrective Safety Systems Implemented: </span></b><span style='font-size:11.0pt'>San Antonio presents a unique hydrological landscape with extensive low-water crossings, concrete drainage basins, and localized flash flood zones. Rather than applying a superficial patch, our engineering and safety teams conducted a comprehensive overhaul of the Waymo Driver's environmental sensing stack. Key enhancements completed during the pause include:<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Hyper-Local Flood & Standing Water Detection: </span></b><span style='font-size:11.0pt'>Enhanced 5th-Generation and 6th-Generation lidar and camera optical depth algorithms capable of accurately measuring standing water depth, flow velocity, and submerged road markings up to 100 meters ahead.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Direct Integration with Bexar County Flood Warning System: </span></b><span style='font-size:11.0pt'>Real-time telemetry connection to San Antonio River Authority (SARA) and Bexar Flood emergency sensor nodes, enabling preemptive geo-fencing and route exclusion hours before visual flooding occurs.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Fail-Safe Safe Stop & U-Turn Protocols: </span></b><span style='font-size:11.0pt'>Autonomous vehicle programming that executes a safe multi-point turnaround or elevated curb pull-over upon detecting water depths exceeding 3 inches, completely eliminating low-water crossing hazards.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>2. Definitive Projected Relaunch Timeline for San Antonio</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Milestone Schedule (No More Ambiguity): </span></b><span style='font-size:11.0pt'>We acknowledge the frustration caused by previous 'coming soon' statements and premature app reopenings in May. Below is our binding operational schedule for resuming public commercial rider operations across San Antonio:<o:p></o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=173 valign=top style='width:1.8in;background:#003366;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><b><span style='font-size:11.0pt;color:white'>Phase & Milestone</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=173 valign=top style='width:1.8in;background:#003366;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><b><span style='font-size:11.0pt;color:white'>Target Date / Window</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=278 valign=top style='width:2.9in;background:#003366;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><b><span style='font-size:11.0pt;color:white'>Operational Scope & Service Coverage</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr><tr><td width=173 valign=top style='width:1.8in;background:#F9FAFC;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Phase 1: Closed-Fleet Calibration</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=173 valign=top style='width:1.8in;background:#F9FAFC;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>September 15 – October 15, 2026</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=278 valign=top style='width:2.9in;background:#F9FAFC;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Autonomous testing with Waymo safety specialists and telemetry mapping vehicles across Central San Antonio, Pearl District, Downtown, and Southtown.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr><tr><td width=173 valign=top style='width:1.8in;background:white;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Phase 2: Trusted Tester Program Relaunch</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=173 valign=top style='width:1.8in;background:white;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>October 20, 2026</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=278 valign=top style='width:2.9in;background:white;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Invitation of community testers—with dedicated slots for accessibility advocates, blind and low-vision riders—to resume free autonomous daily trips in the core zone.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr><tr><td width=173 valign=top style='width:1.8in;background:#F9FAFC;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Phase 3: Full Public Commercial Relaunch</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=173 valign=top style='width:1.8in;background:#F9FAFC;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>November 18, 2026</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=278 valign=top style='width:2.9in;background:#F9FAFC;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>24/7 fully autonomous commercial service opens to all users via the Waymo One app across the initial 45 sq. mile San Antonio operating territory.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr><tr><td width=173 valign=top style='width:1.8in;background:white;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Phase 4: North & Southwest Expansion (Stone Oak & Medina Base)</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=173 valign=top style='width:1.8in;background:white;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Q1 2027<br>(January – March 2027)</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=278 valign=top style='width:2.9in;background:white;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Commercial territory expansion encompassing Stone Oak corridor, Port San Antonio, Medina Base area, and medical hub destinations.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr><tr><td width=173 valign=top style='width:1.8in;background:#F9FAFC;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Phase 5: Full Commercial Freeway Access</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=173 valign=top style='width:1.8in;background:#F9FAFC;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>April 2027</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=278 valign=top style='width:2.9in;background:#F9FAFC;padding:4.0pt 5.0pt 4.0pt 5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Autonomous high-speed highway routing without safety drivers along I-10, Loop 410, Loop 1604, and US-281.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>3. Detailed Territory Expansions: Stone Oak and Medina Base Corridors</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Strategic Priority Areas: </span></b><span style='font-size:11.0pt'>San Antonio riders have rightfully emphasized that suburban and employment centers require autonomous access just as much as urban downtown cores. Our Phase 4 expansion directly addresses these critical corridors:<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Stone Oak & North Central San Antonio: </span></b><span style='font-size:11.0pt'>Coverage expanding along the US-281 North and Loop 1604 corridor. Key served destinations will include North Central Baptist Hospital, Methodist Hospital Stone Oak, Canyon Golf Road residential neighborhoods, and major retail hubs at Village at Stone Oak. Mapping vehicles begin active high-definition scanning in December 2026.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Medina Base Road, Lackland Corridor & Port San Antonio: </span></b><span style='font-size:11.0pt'>Dedicated coverage encompassing the Medina Base Road corridor, Port San Antonio innovation campus (Boeing Center at Tech Port), and connections to Southwest Military Drive. This expansion delivers vital transit independence to tech workers, military personnel, and south-side residential communities.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Medical Center & University Corridor Integration: </span></b><span style='font-size:11.0pt'>Seamless routing between the South Texas Medical Center, UT Health San Antonio, and UTSA Main Campus.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>4. San Antonio as Texas's First Autonomous Freeway Testing & Commercial Hub</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Highway Integration Commitment: </span></b><span style='font-size:11.0pt'>We share your objective of bringing high-speed highway routing to Texas, matching what we have achieved across our expansive service territories in Phoenix (including Sky Harbor Airport freeway connections), the San Francisco Bay Area, and Los Angeles.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Freeway Execution Plan: </span></b><span style='font-size:11.0pt'>San Antonio will be the first city in Texas where Waymo deploys fully driverless freeway operations. Navigating the expansive Alamo City geography requires high-speed connections across arterial loops. Our phased freeway roadmap includes:<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>1. High-Speed Sensor & Merge Validation: </span></b><span style='font-size:11.0pt'>Closed-loop autonomous testing on I-10 West (McDermott Freeway), Loop 410 (Connally Loop), and US-281 during off-peak hours beginning November 2026.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>2. Loop 1604 & Express Connector Mapping: </span></b><span style='font-size:11.0pt'>Integration of active construction zones, managed lane entries, and complex flyover interchanges (e.g., Loop 1604 at US-281 and I-10 Interchange).<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>3. Commercial Passenger Highway Routing (Target: April 2027): </span></b><span style='font-size:11.0pt'>Eliminating surface-street-only detours, cutting travel times by up to 45% between Downtown, Stone Oak, San Antonio International Airport (SAT), and Medina Base / Port San Antonio.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>5. Vehicle Fleet Types, Passenger Capacity, and Group Travel Guidelines</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Fleet Deployment & Vehicle Specifications: </span></b><span style='font-size:11.0pt'>To ensure reliable, safe, and comfortable transportation across San Antonio's diverse urban and suburban terrain, Waymo is structuring its vehicle fleet with specific platforms tailored to passenger volume, accessibility requirements, and hardware generations.<o:p></o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=154 valign=top style='width:1.6in;background:#003366;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><b><span style='font-size:11.0pt;color:white'>Vehicle Platform</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=106 valign=top style='width:1.1in;background:#003366;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><b><span style='font-size:11.0pt;color:white'>Hardware Gen</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=154 valign=top style='width:1.6in;background:#003366;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><b><span style='font-size:11.0pt;color:white'>Seating Capacity</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=211 valign=top style='width:2.2in;background:#003366;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><b><span style='font-size:11.0pt;color:white'>Status in San Antonio Relaunch</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr><tr><td width=154 valign=top style='width:1.6in;background:#F9FAFC;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Jaguar I-PACE</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=106 valign=top style='width:1.1in;background:#F9FAFC;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>5th-Generation</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=154 valign=top style='width:1.6in;background:#F9FAFC;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Up to 4 Passengers<br>(1 Front, 3 Rear)</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=211 valign=top style='width:2.2in;background:#F9FAFC;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Primary launch vehicle for Phase 1–3 relaunch in San Antonio.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr><tr><td width=154 valign=top style='width:1.6in;background:white;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Waymo Ojai / Zeekr Platform</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=106 valign=top style='width:1.1in;background:white;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>6th-Generation</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=154 valign=top style='width:1.6in;background:white;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Up to 4 Passengers<br>(1 Front, 3 Rear)</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=211 valign=top style='width:2.2in;background:white;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Under active calibration & progressive fleet integration.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr><tr><td width=154 valign=top style='width:1.6in;background:#F9FAFC;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Hyundai IONIQ 5</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=106 valign=top style='width:1.1in;background:#F9FAFC;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>6th-Generation</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=154 valign=top style='width:1.6in;background:#F9FAFC;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Up to 4 Passengers<br>(1 Front, 3 Rear)</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td><td width=211 valign=top style='width:2.2in;background:#F9FAFC;padding:4.0pt 4.5pt 4.0pt 4.5pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Next-generation all-electric platform entering testing & integration.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Vehicle Details & Seating Clarifications:</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Jaguar I-PACE Capacity (Strict 4-Passenger Limit): </span></b><span style='font-size:11.0pt'>The fully electric Jaguar I-PACE seats a maximum of 4 passengers (1 passenger in the front passenger seat, and up to 3 passengers in the rear bench). The driver seat and steering column area are strictly reserved for autonomous hardware controls and safety telemetry; seating in the driver's position is prohibited.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>The Waymo Ojai (Zeekr Purpose-Built EV Platform): </span></b><span style='font-size:11.0pt'>The purpose-built 6th-Generation Waymo vehicle (developed on the Geely/Zeekr SEA-M platform, known as the Waymo Ojai) features an ultra-low step-in height, flat floor, and sliding coach doors optimized for accessibility. While exceptionally roomy with best-in-class legroom and headroom, the standard commercial configuration utilizes a 2+3 layout where the driver seat is unoccupied, resulting in a strict maximum capacity of 4 adult passengers (1 front passenger, 3 rear).<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Hyundai IONIQ 5 Platform: </span></b><span style='font-size:11.0pt'>Waymo's multi-year partnership with Hyundai introduces the IONIQ 5 with 6th-Generation autonomous hardware into commercial testing and gradual deployment. Configured as a purpose-built robotaxi, passenger occupancy is officially rated for up to 4 riders.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Accommodating Parties of More Than 4 Passengers (e.g., Groups of 5 or More):</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Because all current and near-term Waymo commercial vehicles (Jaguar I-PACE, Waymo Ojai / Zeekr, and Hyundai IONIQ 5) are certified for a maximum of 4 passengers per vehicle to strictly comply with safety regulations and sensor/weight calibration limits, parties larger than 4 riders (such as a group traveling with friends and family totaling 5 or more individuals) must utilize coordinated multiple-vehicle booking.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Multi-Vehicle Booking Feature in Waymo One: </span></b><span style='font-size:11.0pt'>The Waymo One application allows riders to request two vehicles simultaneously to the same pickup location, enabling seamless split-party travel that arrives together at the destination.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Future High-Capacity Shuttle Studies: </span></b><span style='font-size:11.0pt'>Waymo continues to research high-capacity multi-passenger platforms (6+ passenger shuttles) for future public transit and micro-transit integration.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>6. Web Transparency, Service Status Visibility, and Blind Accessibility</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Accessibility & Information Transparency Reform: </span></b><span style='font-size:11.0pt'>Waymo was founded on the vision of self-driving technology empowering individuals who cannot drive, including people who are blind or low vision. We acknowledge our failure in restricting real-time service status solely to the mobile app and failing to maintain accessible, transparent status information on our public website.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Concrete Commitments: </span></b><span style='font-size:11.0pt'>Effective September 1, 2026, Waymo is instituting the following accessibility and communication protocols:<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Public Service Status & Relaunch Webpage: </span></b><span style='font-size:11.0pt'>Real-time operational status, weather hold alerts, active operating boundary maps, and relaunch milestone dates will be maintained at waymo.com/san-antonio and waymo.com/status.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Full Screen Reader Accessibility (WCAG 2.1 AA Compliant): </span></b><span style='font-size:11.0pt'>All online interactive maps, service status banners, and milestone announcements are coded with robust ARIA landmarks, alt-text descriptions, and structured text summaries for JAWS, NVDA, VoiceOver, and TalkBack users.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Direct Community Advisory Sessions: </span></b><span style='font-size:11.0pt'>Waymo's Accessibility Operations Team will host quarterly virtual briefings and in-person vehicle tactile orientation sessions in San Antonio starting October 2026, allowing blind and low-vision riders to experience the in-cabin audio cues, Braille controls, and exterior locator chimes before commercial launch.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Automated SMS/Email Milestone Alerts: </span></b><span style='font-size:11.0pt'>Riders can subscribe to text or email notifications for territory openings and freeway availability without having to repeatedly check the mobile application.<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:11.0pt'>Autonomous Vehicle Safety & Community Engagement</span></i><span style='font-size:11.0pt'> <b><i>In-Cabin Accessibility: Hands-Free Voice Commands & Speech Output<o:p></o:p></i></b></span></p><p class=MsoNormal><i><span style='font-size:11.0pt'>Waymo is actively rolling out voice control and conversational audio output to make in-cabin interactions fully accessible: <o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:11.0pt'>remio AI<o:p></o:p></span></i></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='mso-list:l1 level1 lfo1'><b><i><span style='font-size:11.0pt'>Voice Controls & Conversational Interface:</span></i></b><i><span style='font-size:11.0pt'> Waymo integrates conversational voice control (powered by Google Gemini) inside its next-generation vehicles (such as the Waymo Ojai). Riders can tap a physical button/screen prompt to speak naturally and adjust cabin climate, manage music, check trip progress, or request ride information hands-free without navigating visual screen menus. <o:p></o:p></span></i></li></ul><p class=MsoNormal><i><span style='font-size:11.0pt'>remio AI<o:p></o:p></span></i></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='mso-list:l1 level1 lfo1'><b><i><span style='font-size:11.0pt'>Screen Reader & Audio Prompts:</span></i></b><i><span style='font-size:11.0pt'> In addition to the mobile app's compatibility with TalkBack (Android) and VoiceOver (iOS), in-vehicle displays provide audible trip announcements, turn-by-turn auditory cues, and spoken safety confirmations.<o:p></o:p></span></i></li><li class=MsoNormal style='mso-list:l1 level1 lfo1'><b><i><span style='font-size:11.0pt'>Tactile & Redundant Physical Controls:</span></i></b><i><span style='font-size:11.0pt'> Vehicles are equipped with embedded <b>Braille labels and physical buttons</b> (such as "Pull Over," "Contact Support," and "Unlock/Lock") so that riders who are blind or low vision do not need to rely solely on touch screens to operate essential vehicle functions. <o:p></o:p></span></i></li></ul><p class=MsoNormal><i><span style='font-size:11.0pt'>remio AI<o:p></o:p></span></i></p><p class=MsoNormal><b><i><span style='font-size:11.0pt'>Web-Based Booking via Desktop Browsers<o:p></o:p></span></i></b></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='mso-list:l0 level1 lfo2'><b><i><span style='font-size:11.0pt'>Current Architecture (Mobile App Only):</span></i></b><i><span style='font-size:11.0pt'> At present, Waymo One ride booking is strictly mobile-based (via iOS and Android) to ensure real-time device telemetry, precise GPS proximity matching for curb pickup, vehicle door unlocking via Bluetooth/UWB, and continuous safety tracking. <o:p></o:p></span></i></li></ul><p class=MsoNormal><i><span style='font-size:11.0pt'>Gizmodo<o:p></o:p></span></i></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='mso-list:l0 level1 lfo2'><b><i><span style='font-size:11.0pt'>Web Commitments vs. Web Booking:</span></i></b><i><span style='font-size:11.0pt'> While Waymo’s updated accessibility initiative brings full WCAG 2.1 AA compliance, live service territory maps, and real-time status alerts to public web browsers ([waymo.com/status](https://waymo.com/status)), <b>on-demand and scheduled ride booking remains app-exclusive</b>.<o:p></o:p></span></i></li><li class=MsoNormal style='mso-list:l0 level1 lfo2'><b><i><span style='font-size:11.0pt'>Scheduled Rides & Alternatives:</span></i></b><i><span style='font-size:11.0pt'> If you prefer scheduling a trip in advance, the Waymo One mobile app supports scheduled reservations. Additionally, where Waymo is integrated as an autonomous fleet option on third-party platforms (like Uber), rides can occasionally be coordinated via those platforms' broader booking tools depending on regional availability.<o:p></o:p></span></i></li><li class=MsoNormal style='mso-list:l0 level1 lfo2'><span style='font-size:11.0pt'>Sincerely,<o:p></o:p></span></li><li class=MsoNormal style='mso-list:l0 level1 lfo2'><b><span style='font-size:11.0pt'>Waymo Customer Operat ions & Ridership Experience Team</span></b><span style='font-size:11.0pt'><o:p></o:p></span></li><li class=MsoNormal style='mso-list:l0 level1 lfo2'><i><span style='font-size:11.0pt'>Waymo LLC |</span></i><span style='font-size:11.0pt'><o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Peter Donahue<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p></div></body></html>