[Blind-Gov] IRS csr position

Sat Oct 26 19:39:05 UTC 2024

Hello,

It would be interesting to know who else is a csr with the IRS.

Does a list exist for asking jaws questions for being able to perform this position better?

I have found several screens which are difficult to use and there’s no time to document issues while on a live call.

One example is has your jaws quit reading the idrs screen but will continue to read other windows screens?

Thank you,

Bryan Schulz

From: Blind-Gov <blind-gov-bounces at nfbnet.org> On Behalf Of CODY GREISER via Blind-Gov
Sent: Friday, October 25, 2024 6:31 PM
To: List for blind government employees <blind-gov at nfbnet.org>
Cc: CODY GREISER <CGREISER at msn.com>
Subject: Re: [Blind-Gov] Federal resume writing

Hello Olivia,

My name is Cody Greiser. I have been working as a Customer Service Representative with the IRS for the last ten years. You asked about resume writing ideas when applying to a public sector job. I have included some information below.

On my resume, I have: 

Contact information (first and last name, address, phone number, and email address), all listed from top to bottom.

Objective

To obtain a fulltime position with future advancement potential where my talents, skills and experience will add value to an organization 

Education

University I graduated from and GPA

Year of graduation and type of degree (such as B.S. Secondary Education)

Major or Majors: 

Professional Experience

List all your professional skills, i.e. customer service, communication, time management, familiarity with multicultural and diversity issues, public speaking, lesson planning and teaching, different kinds of technology you use (such as JAWS, outlook, and so on), etc. I would put these in a bulleted list, each skill with its own bullet next to it, with the list running vertically down the page, or you can put them in a table if you wish. Do not be afraid to use words like “excellent”, “proficient”, and so on, when describing your skills, such as “excellent customer service skills”.

Work Experience

List all your work experience from most recent to farthest back. Give the date you started the particular job, how long it lasted, and detail your duties and accomplishments in that position. For example, I have:

July 2014 – Present           - Internal Revenue Service                                                                         City, State

Contact Service Representative, 40 hours per week.

Answered taxpayer inquiries concerning their personal accounts, established payment plans, carried out payment transfers, input math error adjustments, refund traces, and advised taxpayers of procedural actions when required. Answered various tax law inquiries in areas of filing requirements, pensions and annuities, and basic tax law subjects. Also provided excellent customer service. I also work the Identity Theft Line handling inquiries on questionable accounts to verify true identity.

I am also familiar with various software applications, such as Windows 10, Acrobat Adobe, and Microsoft Edge. (I also listed several internal IRS software applications). I have also given feedback regarding internal references used in the performance of my job when these references needed to be corrected to match our organization’s procedures.

Honors, Awards, and Activities

List any awards, such as employee performance awards, scholarships, community service awards, etc. Again, I have these organized in a bulleted list running down the page. 

Below this I have my references section. It is usually recommended to have 3 references. 

This is how I have organized my resume. Feel free to use these examples as you will, or adjust your resume to best suit your needs. Of course, the main thing is to be certain your resume is professional looking, with correct spelling and grammar, professional formatting, etc. As a final note, on www.usajobs.gov <http://www.usajobs.gov> , I believe they may have a limit on resumes, and I believe it is 3 pages. I hope this helps. Best wishes in getting the position.

Cody Greiser

From: Blind-Gov <blind-gov-bounces at nfbnet.org <mailto:blind-gov-bounces at nfbnet.org> > On Behalf Of Olivia Norman via Blind-Gov
Sent: Thursday, October 24, 2024 8:54 AM
To: Tara Chavez <tmatzick06 at gmail.com <mailto:tmatzick06 at gmail.com> >
Cc: Olivia Norman <olivianorman at gmail.com <mailto:olivianorman at gmail.com> >; List for blind government employees <blind-gov at nfbnet.org <mailto:blind-gov at nfbnet.org> >
Subject: Re: [Blind-Gov] Federal resume writing

Thank you so much. Any health is appreciated!

Sent from my iPhone

On Oct 24, 2024, at 11:27 AM, Tara Chavez <tmatzick06 at gmail.com <mailto:tmatzick06 at gmail.com> > wrote:

Hey all,

Is anyone on this list good at translating a private sector resume to a federal resume? Any assistance is appreciated, my friend who is copied on this email is trying to apply for the job posting Kay posted here yesterday. The application period closes on Monday. My friend is concerned because she doesn’t speak government.

Thanks all,

Tara

Very Respectfully,

Tara Chavez, 

President , National Federation of the Blind of New Mexico (NFBNM)

Board member, National Association of Blind Government Employees (NABGE)

(505) 328-3349

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