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<p class="MsoNormal">Uber phone number for complaints related to drivers leaving or refusing service because of service dogs is: 833-873-8237<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kind regards,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">John<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:16.0pt">John H. Getz<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt">Visual Impairment Service Team Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt">West Palm Beach VAHCS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt">7305 N. Military Tr., <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt">West Palm Beach FL 33410<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt">(561) 422-8645<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt">©</span> 561.679.9186<o:p></o:p></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial",sans-serif">George Eliot, “What do we live for if not to make life less difficult for each other?”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Blind-Gov <blind-gov-bounces@nfbnet.org> <b>On Behalf Of
</b>Othman (She/her), Ronza (CMS/OEOCR) via Blind-Gov<br>
<b>Sent:</b> Monday, July 24, 2023 5:57 PM<br>
<b>To:</b> List for blind government employees <blind-gov@nfbnet.org>; nfbmd@nfbnet.org<br>
<b>Cc:</b> Othman (She/her), Ronza (CMS/OEOCR) <Ronza.Othman@cms.hhs.gov>; Eve Hill <ehill@browngold.com><br>
<b>Subject:</b> [EXTERNAL] Re: [Blind-Gov] Uber for Government<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Oy, adding Eve Hill. They can’t get it more wrong if they tried.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Book Antiqua",serif;color:black">Ronza M. Othman (she/her/hers),
</span></b><span style="font-size:9.0pt;color:black">Director, EEO Compliance Group, Office of Equal Opportunity and Civil Rights, Centers for Medicare & Medicaid Services – 7500 Security Blvd, N3-22-16, Baltimore, MD 21244 - 410-786-3274 (o); 443-380-5044
(f)</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt">CMS aspires to create: a culture that values and recognizes our employees’ unique identities and perspectives; an environment that provides all employees with equitable access to opportunities for growth
and development; and a workforce that reflects the communities we serve.</span></i></b><span style="font-size:10.0pt"> </span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Blind-Gov <<a href="mailto:blind-gov-bounces@nfbnet.org">blind-gov-bounces@nfbnet.org</a>>
<b>On Behalf Of </b>Annette Carr via Blind-Gov<br>
<b>Sent:</b> Monday, July 24, 2023 5:43 PM<br>
<b>To:</b> 'List for blind government employees' <<a href="mailto:blind-gov@nfbnet.org">blind-gov@nfbnet.org</a>>;
<a href="mailto:nfbmd@nfbnet.org">nfbmd@nfbnet.org</a><br>
<b>Cc:</b> <a href="mailto:amcarr1@verizon.net">amcarr1@verizon.net</a><br>
<b>Subject:</b> [Blind-Gov] Uber for Government<o:p></o:p></p>
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<p class="MsoNormal">Hello All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone have experience with Uber for Government. This month my agency rolled out the service. We can enroll in it if we are an approved traveler. You have to have a personal Uber account on your phone, and then the government account
gets added as a business account. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The program offers a 24/7 800 number that you can call if you run into a problem while traveling. I asked if the representatives on the phone were trained to be able to assist riders with service dogs to resolve any issues because of their
service dog. The Uber representative conducting our training session never answered that question, but went on to tell us that service dogs can only use Uber Pet or the Wheelchair program. She stated that this is because drivers might be allergic to dogs.
Although I knew she was wrong on so many points, I did not correct her because the only way we had to communicate with her was through the Chat. I’m gathering information to address this issue.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve found the Uber Service Dog policy from April 2022. Does anyone know if the policy referenced during the National Convention earlier this month was referring to this one, or a newer one?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone know where to find the 800 number referenced by the Uber representative during the same presentation? She said it is in the app, but I cannot find it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone have any experience using the Uber for government account in the Uber app?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any information you can share.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Annette<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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