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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Good afternoon everyone,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I recently gained access to the back end of the USDA’s ticket tracking system “BMC Remedy” I need to be able to assist with resolving tickets, opening tickets, and closing them. However, using either Google Chrome or Microsoft edge, (Edge is supposedly easier), I was unsuccessful in finding the link to go to where one can publish Knowledge Base articles (KBAs). I need access to this area if I am to assist my team. I was told that the helpdesk at USDA has at least one person who uses this system regularly who uses JAWS, but I haven’t found out how they do it. If anyone on this list uses Remedy for technical support/helpdesk ticket tracking and have a way to effectively and efficiently use it with JAWS in either browser, please let me know. Thank you and I apologize if I didn’t ask my question clearly enough.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>Very Respectfully,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Tara Chavez, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>President , National Federation of the Blind of New Mexico (NFBNM)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Board member, National Association of Blind Government Employees (NABGE)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>(505) 328-3349<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>