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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>I’d say the first thing to look at is what Interior reserves for itself and whit it sends down to the component or OPDIV level. For example, HHS keeps 508 complaints from the public at the Department level and delegates those filed by employees to the individual Operating Division level. Homeland Security keeps everything – or at least they used to – at the Departmental level.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Once you know your scope, you can start thinking about what you’re likely to see. If your component is dealing with complaints from the public, then I’d predict the majority of those complaints will be about public-facing websites. You’ll also get complaints about mobile applications if you have any. If you have any public-facing kiosks, like in parks, you’ll get those too.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If you don’t have delegated authority for complaints from the public, you’ll see issues related to employee systems – and who knows what those might be since they’re usually agency specific. The ones we tend to most talk about on this list are accounting and financial applications, training platforms and systems (and those of us dealing with contracts have a collective hatred for DOD’s DAU and CSOD systems), and potentially data collection or visualization platforms.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The other question is whether you’re working on receiving complaints and processing them or if you’re responsible for mitigation and remediation – two very different things. You’ll get more issues that need remediating than you will get complaints that need to be processed, because employees tend to want to just do their jobs instead of complaining about and to their employers.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Folks, feel free to add to this thread.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><b><span style='color:#1F497D;mso-ligatures:none'>Ronza Othman, </span></b><span style='color:#1F497D;mso-ligatures:none'>President<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-ligatures:none'>National Federation of the Blind of Maryland<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-ligatures:none'>443-426-4110<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-ligatures:none'>Pronouns: she, her, hers</span><span style='mso-ligatures:none'><o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> Blind-Gov <blind-gov-bounces@nfbnet.org> <b>On Behalf Of </b>Cricket Bidleman via Blind-Gov<br><b>Sent:</b> Wednesday, July 17, 2024 12:08 PM<br><b>To:</b> blind-gov@nfbnet.org<br><b>Cc:</b> cricketbidleman@gmail.com<br><b>Subject:</b> [Blind-Gov] Sec. 508 Accessibility Program<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As a relatively-new program manager with OSMRE, I am wondering what kinds of Sec. 508 requests I can expect to receive, and which ones it is within the scope of my program to respond to. I was warned before taking this job that requests may include things like PDF remediation, which I was also told at the time I should not do. I believe the person said that I should instead provide instructions/resources on how the requester might do the remediation themselves. Boundaries are important. That being said, I’m sure that I’ll be doing the legwork on a lot of things. I appreciate any advice that you may have. Thanks in advance.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Best,<o:p></o:p></p><p class=MsoNormal>Cricket<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>--Cricket X. Bidleman (she/her/hers)<o:p></o:p></p><p class=MsoNormal>B.A | Stanford University, Class of 2021<o:p></o:p></p><p class=MsoNormal>Section 508 Accessibility Program Manager | U.S. Department of the Interior | Office of Surface Mining, Reclamation, & Enforcement<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>