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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-family:"Aptos",sans-serif'>Well, I have to say that I am the opposite, if I depended on JAWS only to read IDRS, I would still be on my first call. Lol So what happens? Do you use your arrow keys to arrow down through the information? What happens when you try to read. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Aptos",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Blind-Gov <blind-gov-bounces@nfbnet.org> <b>On Behalf Of </b>Bryan Schulz via Blind-Gov<br><b>Sent:</b> Sunday, October 27, 2024 12:03 AM<br><b>To:</b> 'List for blind government employees' <blind-gov@nfbnet.org><br><b>Cc:</b> b.schulz@sbcglobal.net<br><b>Subject:</b> Re: [Blind-Gov] IRS csr position<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’m only coming up on my hiring date of two years.<o:p></o:p></p><p class=MsoNormal>Normally jaws will read the idrs screen but yesterday was the first day jaws read everything as usual except for the idrs screen.<o:p></o:p></p><p class=MsoNormal>I’d probably only complete one call a day if I had to use braille.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you,<o:p></o:p></p><p class=MsoNormal>Bryan Schulz<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Blind-Gov <<a href="mailto:blind-gov-bounces@nfbnet.org">blind-gov-bounces@nfbnet.org</a>> <b>On Behalf Of </b>kaye Zimpher via Blind-Gov<br><b>Sent:</b> Saturday, October 26, 2024 7:23 PM<br><b>To:</b> List for blind government employees <<a href="mailto:blind-gov@nfbnet.org">blind-gov@nfbnet.org</a>><br><b>Cc:</b> kaye Zimpher <<a href="mailto:kaye.j.zimpher@gmail.com">kaye.j.zimpher@gmail.com</a>><br><b>Subject:</b> Re: [Blind-Gov] IRS csr position<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hello Brian,<o:p></o:p></p></div><div><p class=MsoNormal>I am a manager with the Jacksonville customer service call site, and I use jaws every day. I was a CSR on the phone before I became a manager. We do have a teams chat where we can discuss jobs related issues and other things, but I will say that the screen you mentioned often does not read well with jaws that it is better Utilized with a braille display. There are many of us that can give you some tips and tricks, if you are a braille reader, you may want to rely primarily on your braille skills when using ID RS, whereas you can rely on listening to Jaws speak to you while in other screens. I hope this helps. I see that someone else on this list also works for the service, if you need any help, don’t hesitate to reach out to us. Many blessings. <o:p></o:p></p></div><div><div><p class=MsoNormal>Sent from my iPhone<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal style='margin-bottom:12.0pt'>On Oct 26, 2024, at 3:40 PM, Bryan Schulz via Blind-Gov <<a href="mailto:blind-gov@nfbnet.org">blind-gov@nfbnet.org</a>> wrote:<o:p></o:p></p></blockquote></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><o:p></o:p></p><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>It would be interesting to know who else is a csr with the IRS.<o:p></o:p></p><p class=MsoNormal>Does a list exist for asking jaws questions for being able to perform this position better?<o:p></o:p></p><p class=MsoNormal>I have found several screens which are difficult to use and there’s no time to document issues while on a live call.<o:p></o:p></p><p class=MsoNormal>One example is has your jaws quit reading the idrs screen but will continue to read other windows screens?<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Thank you,<o:p></o:p></p><p class=MsoNormal>Bryan Schulz<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b> </b><o:p></o:p></p><p class=MsoNormal><b>From:</b> Blind-Gov <<a href="mailto:blind-gov-bounces@nfbnet.org">blind-gov-bounces@nfbnet.org</a>> <b>On Behalf Of </b>CODY GREISER via Blind-Gov<br><b>Sent:</b> Friday, October 25, 2024 6:31 PM<br><b>To:</b> List for blind government employees <<a href="mailto:blind-gov@nfbnet.org">blind-gov@nfbnet.org</a>><br><b>Cc:</b> CODY GREISER <<a href="mailto:CGREISER@msn.com">CGREISER@msn.com</a>><br><b>Subject:</b> Re: [Blind-Gov] Federal resume writing<o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Hello Olivia,<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>My name is Cody Greiser. I have been working as a Customer Service Representative with the IRS for the last ten years. You asked about resume writing ideas when applying to a public sector job. I have included some information below.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>On my resume, I have: <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Contact information (first and last name, address, phone number, and email address), all listed from top to bottom.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Objective<o:p></o:p></p><p class=MsoNormal><span style='color:#2A2D27'>To obtain a fulltime position with future advancement potential where my talents, skills and experience will add value to an organization </span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Education<o:p></o:p></p><p class=MsoNormal>University I graduated from and GPA<o:p></o:p></p><p class=MsoNormal>Year of graduation and type of degree (such as B.S. Secondary Education)<o:p></o:p></p><p class=MsoNormal>Major or Majors: <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Professional Experience<o:p></o:p></p><p class=MsoNormal>List all your professional skills, i.e. customer service, communication, time management, familiarity with multicultural and diversity issues, public speaking, lesson planning and teaching, different kinds of technology you use (such as JAWS, outlook, and so on), etc. I would put these in a bulleted list, each skill with its own bullet next to it, with the list running vertically down the page, or you can put them in a table if you wish. Do not be afraid to use words like “excellent”, “proficient”, and so on, when describing your skills, such as “excellent customer service skills”.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Work Experience<o:p></o:p></p><p class=MsoNormal>List all your work experience from most recent to farthest back. Give the date you started the particular job, how long it lasted, and detail your duties and accomplishments in that position. For example, I have:<o:p></o:p></p><p class=MsoNormal><b>July 2014 – Present - Internal Revenue Service City, State</b><o:p></o:p></p><p class=MsoNormal><b><i>Contact Service Representative, 40 hours per week.</i></b><o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>Answered taxpayer inquiries concerning their personal accounts, established payment plans, carried out payment transfers, input math error adjustments, refund traces, and advised taxpayers of procedural actions when required. Answered various tax law inquiries in areas of filing requirements, pensions and annuities, and basic tax law subjects. Also provided excellent customer service. I also work the Identity Theft Line handling inquiries on questionable accounts to verify true identity.<o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>I am also familiar with various software applications, such as Windows 10, Acrobat Adobe, and Microsoft Edge. (I also listed several internal IRS software applications). I have also given feedback regarding internal references used in the performance of my job when these references needed to be corrected to match our organization’s procedures.<o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'> <o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>Honors, Awards, and Activities<o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>List any awards, such as employee performance awards, scholarships, community service awards, etc. Again, I have these organized in a bulleted list running down the page. <o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'> <o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>Below this I have my references section. It is usually recommended to have 3 references. <o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'> <o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>This is how I have organized my resume. Feel free to use these examples as you will, or adjust your resume to best suit your needs. Of course, the main thing is to be certain your resume is professional looking, with correct spelling and grammar, professional formatting, etc. As a final note, on <a href="http://www.usajobs.gov">www.usajobs.gov</a>, I believe they may have a limit on resumes, and I believe it is 3 pages. I hope this helps. Best wishes in getting the position.<o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'> <o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>Cody Greiser<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Blind-Gov <<a href="mailto:blind-gov-bounces@nfbnet.org">blind-gov-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Olivia Norman via Blind-Gov<br><b>Sent:</b> Thursday, October 24, 2024 8:54 AM<br><b>To:</b> Tara Chavez <<a href="mailto:tmatzick06@gmail.com">tmatzick06@gmail.com</a>><br><b>Cc:</b> Olivia Norman <<a href="mailto:olivianorman@gmail.com">olivianorman@gmail.com</a>>; List for blind government employees <<a href="mailto:blind-gov@nfbnet.org">blind-gov@nfbnet.org</a>><br><b>Subject:</b> Re: [Blind-Gov] Federal resume writing<o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Thank you so much. Any health is appreciated!<o:p></o:p></p><div><p class=MsoNormal>Sent from my iPhone<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'> <o:p></o:p></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal style='margin-bottom:12.0pt'>On Oct 24, 2024, at 11:27 AM, Tara Chavez <<a href="mailto:tmatzick06@gmail.com">tmatzick06@gmail.com</a>> wrote:<o:p></o:p></p></blockquote></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><o:p></o:p></p><p class=MsoNormal>Hey all,<o:p></o:p></p><p class=MsoNormal>Is anyone on this list good at translating a private sector resume to a federal resume? Any assistance is appreciated, my friend who is copied on this email is trying to apply for the job posting Kay posted here yesterday. The application period closes on Monday. My friend is concerned because she doesn’t speak government.<o:p></o:p></p><p class=MsoNormal>Thanks all,<o:p></o:p></p><p class=MsoNormal>Tara<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>Very Respectfully,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>Tara Chavez, </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>President , National Federation of the Blind of New Mexico (NFBNM)</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>Board member, National Association of Blind Government Employees (NABGE)</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>(505) 328-3349</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div></blockquote><p class=MsoNormal>_______________________________________________<br>Blind-Gov mailing list<br><a href="mailto:Blind-Gov@nfbnet.org">Blind-Gov@nfbnet.org</a><br><a href="http://nfbnet.org/mailman/listinfo/blind-gov_nfbnet.org">http://nfbnet.org/mailman/listinfo/blind-gov_nfbnet.org</a><br>To unsubscribe, change your list options or get your account info for Blind-Gov:<br>%(user_optionsurl)s<o:p></o:p></p></div></blockquote></div></div></body></html>