[blindkid] NLS BARD

Sun Apr 20 05:03:49 UTC 2014

In case anyone else has similar problems, I got an email tonight which said (in part) "There's currently a bug resulting in temp passwords not being emailed to people.”

They sent me a temp password and assured me it was confirmed to work before they sent it. If you have problems and no temp password shows up, go ahead and send them an email before you pull out as much hair as I did!

	-RH

On Apr 19, 2014, at 6:21 PM, David Andrews <dandrews at visi.com> wrote:

> They did some work on the web site this week, and a few people are having problems.  I am sure they will help you, although they may be a bit behind.
> 
> Dave
> 
> At 12:23 AM 4/19/2014, you wrote:
>> I can’t get logged into our NLS BARD account. Our password doesn’t work and when I try to reset the password, the system says it has sent a temporary password but then it never shows up. I have tried repeatedly, from multiple computers and multiple web browsers, but nothing works. It asks the security question, and I answer, and then it says it sent the password, but it isn’t showing up (and it isn’t being spam filtered). I tried an iPad too with BARD Mobile— no login, and I see no place to request a password reset there...
>> 
>> I have emailed them for support and am waiting for a reply, but I’m curious if this is a common issue. Has anyone else had problems logging in and then resetting their BARD password?
>> 
>> Thanks.
> 
> 
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