[BlindKid] BrailleNote Malfunction

[David Andrews]

Write support at humanware.com

Dave

At 04:07 PM 7/7/2019, you wrote:
>My daughter was transferring audio files to our 
>computer and after transferring 60 or so files 
>she got a message: Â "Could not find a valid 
>license file for keysoft version 950 billed (or 
>build?) one thousand two hundred eighty" Now she 
>is unable to use the BrailleNote at all. We have 
>tried a soft reset and holding the reset button 
>down for an additional reset but the message 
>will not disappear. I emailed Humanware and they 
>offer no help ("we do not require a license to 
>use the BN") and they want me to send the 
>machine in for trouble shooting.  I thought I 
>would try this forum before I let the 
>monopolizing Humanware gouge and take advantage 
>of another blind child/family.  Anyone know of 
>a fix for the error message or know of a 
>non-Humanware computer technician? Janice 
>(mother of 
>Ari)Â 
>_______________________________________________ 
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