[blindlaw] Accessibility of Bills

[WB]

Hopefully, before filing a complaint...maybe this person could attempt to
speak with a manager first to explain the situation.  Most of those people
who answer the phones have no idea what the law is.  Seems that would be the
appropriate step initially.

-----Original Message-----
From: blindlaw-bounces at nfbnet.org [mailto:blindlaw-bounces at nfbnet.org] On
Behalf Of ckrugman at sbcglobal.net
Sent: Tuesday, August 03, 2010 1:53 AM
To: NFBnet Blind Law Mailing List
Subject: Re: [blindlaw] Accessibility of Bills

I would think that this would be grounds for an ADA complaint with the 
Department of Justice or a grievance with the state agency in your state 
that regulates public utilities. Here in California its the aPublic 
Utilities Commission. not sure though what it is in Texas.
Chuck
----- Original Message ----- 
From: "Tim Shaw" <timandvickie at hotmail.com>
To: <blindlaw at nfbnet.org>
Sent: Sunday, August 01, 2010 3:03 PM
Subject: [blindlaw] Accessibility of Bills


>
> OK so, I have a consumer of mine who has had an issue with his electric 
> company in the last week. They cut off his power and told him he owed 
> money for a deposit he owed. Anways, he called and tried to talk to them 
> about it. They told him they had sent him a bill and a notice regarding 
> this. He says he enver recieved the notice, but that is beside the point. 
> He told them he could not read the bill he recieved because he is blind. 
> The customer service told him that it wasnt their problem because they are

> not requierd to make the bill accessible to him. Is this true? I thought 
> SSA had just lost a case requiring them to start making their mailings 
> accessible. As it turned out, I read his bill to him and it didn't say on 
> the bill he owed the additional part of the deposit anyway, but even if it

> did he had no way of knowing it did.
>
> Tim
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