[blindlaw] Best Buy response to my Human Rights complaint

[Blaine Deutscher]

keep us posted on what happens after. I know that some of the debet machines 
at local stores here in Saskatchewan Canada are not user friendly. I've 
suggested making a talking machine like they have at the Royal Bank (RBC) 
where you plug in a set of headphones and you're able to hear the 
information so that you can access your bank account and what not.

Blaine
----- Original Message ----- 
From: "Michael Fry" <mikefry79 at gmail.com>
To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
Sent: Wednesday, June 23, 2010 9:47 PM
Subject: Re: [blindlaw] Best Buy response to my Human Rights complaint


That is truly awesome, Everett.

On Wed, Jun 23, 2010 at 1:25 PM, E.J. Zufelt <lists at zufelt.ca> wrote:

> Note: no damages were sought when I filed this complaint.
>
> Schedule “A”
>
> ONTARIO HUMAN RIGHTS COMMISSION
>
>
> BETWEEN:
>
> EVERETT ZUFELT
> Complainant
>
> - and -
>
>
> BEST BUY CANADA LTD.
> Respondent
>
>
> RESPONDENTS’ RESPONSE
> TO COMPLAINT
>
>
> 1.      The Respondent Company, Best Buy Canada Ltd. (“Best Buy”, the
> “Company” or “Respondent”), deny all allegations set forth in the 
> Complaint,
> unless expressly admitted, and put the Complainant to the strict proof
> thereof.
>
> 2.      The Respondents deny having contravened any of the Complainant’s
> rights under the Ontario Human Rights Code (the “Code”) with respect to 
> his
> disability.
>
> 3.      Best Buy is a corporation incorporated pursuant to the laws of
> Canada, having its head office in Burnaby, British Columbia.  The Company
> carries on a retail electronics business with numerous retail outlets
> throughout Ontario.
>
> The Complainant’s Concerns
>
> 4.      The Respondents expressly deny that the Complainant was
> discriminated on the basis of his disability.
>
> The Respondent’s Concerns
>
> 5.      The Companies methods of payment include, cash, credit card, and
> debit.
>
> 6.      The Complainant attended Store # 605 to make a purchase using his
> Debit Card.  Due to the flat screen POSS the Complainant was not able to
> complete the transaction using this method of payment.
>
> 7.      Store employees suggested the Complainant use a credit card or 
> have
> a companion aid with the completion of the Debit Card transaction or 
> return
> with cash.
>
> 8.      The Complainant wrote to the Toronto Star regarding his shopping
> experience.
>
> 9.      The Companies Communications team responded to the Toronto Star’s
> investigation with the facts outline above.
>
> 10.     The Companies Senior Corporate Counsel also spoke with the
> Complaint regarding his concerns.
>
> 11.     The Company completed the deployment of a new point of sale system
> (“POSS”) in October 2009.
>
> 12.     In or around December 2009, the Company became aware that the lack
> of tactile keypads in the POSS could be problematic for vision impaired
> customers.
>
> 13.     The Company investigated this issue immediately and researched
> possible solutions for this issue that could be integrated into the newly
> implemented POSS.  The POSS is an American system that uses flat screen
> technology and therefore finding tactile technology that could be 
> integrated
> into the POSS is difficult.
>
> 14.     A viable tactile solution was discovered on our about November 
> 2009
> and the implementation process was commenced.  The tactile solution must 
> be
> approved for use by our third party payment service providers, including 
> but
> not limited to Interac.  The various approvals took several months to
> receive/
>
> 15.     After receiving the necessary approvals, the Company purchased the
> tactile solution, on or about April 2010.
>
> 16.     The Company completed testing of the tactile solution in order to
> ensure customer privacy and to ensure that the solution would rectify the
> issue for our vision impaired customers.
>
> 17.     Iimplementation of the tactile solution is planned for August 2010
> and is estimated to be complete by October 2010.
>
> 18.     Best Buy respectfully request that this Complaint be dismissed 
> with
> no award for damages.
>
>
> Everett Zufelt
> http://zufelt.ca
>
> Follow me on Twitter
> http://twitter.com/ezufelt
>
> View my LinkedIn Profile
> http://www.linkedin.com/in/ezufelt
>
>
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