[blindlaw] Eclipse Response Re: JAWS Accessibility - Fwd: Ticket #29920 - "Contact Us" Message from Solicitor Law Firm (ISSUE=29920 PROJ=3)

[Gerard Sadlier]

All

Please see response concerning the accessibility of Eclipse using JAWS
below. In short, Eclipse doesn't officially support JAWS or any other
screen reader but their technical support think it may work with such
programmes - it all sounds a little uncertain.

Not sure if anyone has experience using this software and if so, what
that experience was like.

Would be very interested in any comments.

Kind regards

Ger

---------- Forwarded message ----------
From: Ipro Customer Support <support at iprotech.com>
Date: Wed, 31 Dec 2014 09:59:10 -0700
Subject: Ticket #29920 - "Contact Us" Message from Solicitor Law Firm
(ISSUE=29920 PROJ=3)
To: gerard.sadlier at gmail.com

Notification of Service Request Escalation

Workspace: Customer Support
Service Request: "Contact Us" Message from Solicitor Law Firm
Service Request Number: 29920

Priority: Medium              Status: Closed
Date: 2014-12-31              Time: 09:59:05
Creation Date: 2014-12-30     Creation Time: 10:52:03

View Service Request in Browser:
http://support.iprotech.com/MRcgi/MRlogin.pl?DL=29920DC3

Description:

Entered on 12/31/2014 at 09:59:05 MST (GMT-0700) by Dustin Snyder:
Good Day Gerard,

I've just heard back from the Eclipse product manager and he's
indicated Eclipse does not officially support any accessibility
software such as JAWS or HAL. However, we encourage you to try JAWS
out with Eclipse,  as many of the accessibility applications out there
operate on commonly used elements like those found in Eclipse.

Please let me know if I can provide any additional information.


Warmest Regards for the new year!

Dustin

Entered on 12/30/2014 at 15:09:56 MST (GMT-0700) by gerard.sadlier at gmail.com:

Dustin,

Thank you very much.

I look forward to hearing from you.

Kind regards

Ger

On 12/30/14, Ipro Customer Support <support at iprotech.com> wrote:
> [Duplicate message snipped]

Entered on 12/30/2014 at 14:44:51 MST (GMT-0700) by Dustin Snyder:
Thanks Gerard.  I've passed your inquiry along to our Solutions team
and should have some additional information for you soon.


All the best,
Dustin Snyder

Entered on 12/30/2014 at 13:54:21 MST (GMT-0700) by gerard.sadlier at gmail.com:

Dear Dustin,

Apologies I should have specified that we use Eclipse.

Kind regards

Ger

On 12/30/14, Ipro Customer Support <support at iprotech.com> wrote:
> [Duplicate message snipped]

Entered on 12/30/2014 at 11:46:25 MST (GMT-0700) by Dustin Snyder:
Good Evening Gerard,

Thank you for contacting Ipro Technical Support. I'm engaging our
Solutions department to help determine accessability. In particular,
which Ipro products does your firm use?  This will help us to focus
our research.

Please let me know at your earliest convenience.
Warmest Regards,
Dustin Snyder
Technical Support

Entered on 12/30/2014 at 10:52:03 MST (GMT-0700) by gerard.sadlier at gmail.com:

 From: Gerard Sadlier <gerard.sadlier at gmail.com>

Message Body:
Dear Sirs,

I am a solicitor. I practice in Dublin, Ireland.

The firm for which I work uses a number of eDiscovery platforms,
including yours.

I need to use these platforms, as part of my work. I am blind and use
a screen reading programme, JAWS for Windows, to read text which
appears on screen.

I need to clarify if your software is accessible, using JAWS for
Windows or can be made accessible using a screen reader and I would be
most grateful for any information you may have on the accessibility of
your programme or any assistance you can give me in rendering your
software accessible.

I look forward to hearing from you.

Many thanks

Gerard Sadlier

--
This e-mail was sent from a contact form on Ipro Tech (http://localhost:21007)

Current Assignees: T1, Dustin Snyder

Service Request Information:

Request Type: Request for Information

No Pending Deadline: Off

Product: Eclipse

Version Number: 2014.1.2

Resolution: Entered on 2014-12-31 at 09:59:06 by Dustin Snyder :

I've just heard back from the Eclipse product manager and he's
indicated Eclipse does not officially support any accessibility
software such as JAWS or HAL. However, we encourage you to try JAWS
out with Eclipse,  as many of the accessibility applications out there
operate on commonly used elements like those found in Eclipse.


Contact Information:

Email Address: gerard.sadlier at gmail.com

Opt Out Hour Notifications: Off