[blindlaw] Complaining to Freedom Scientific About the Sporadic Functioning of the Virtual Viewer For Viewing Track Changes In Word

[Kelby Carlson]

I use NVDA now and while it doesn't have a virtual viewer, it is also 
much less likely to have huge bugs in upgrades that cause problems like 
this. I was on law review and that was actually what compelled me to 
switch screen readers, JAWS was working so badly. And, NVDA is free!
On 8/1/2018 8:20 AM, Rahul Bajaj via BlindLaw wrote:
> Haha, yes. I'll be very happy if they fix it even for Word 16, because
> switching office versions would be still better than perusing
> revisions with something like quick keys.
>
>
> Best,
> Rahul
>
> On 01/08/2018, Laura Wolk <laura.wolk at gmail.com> wrote:
>> Oh Neat. So now, best case scenario, we'll still have two
>> semi-accessible versions of the most commonly used word processing
>> program at our disposal if we shell out $1,000. We are so lucky.
>>
>> On 8/1/18, Rahul Bajaj <rahul.bajaj1038 at gmail.com> wrote:
>>> Thanks, Amar and Laura.
>>> They've told me that they'll investigate the use of the virtual viewer
>>> in Office 16 and Office 365 and cannot do anything about Office 10
>>> which I also use a fair bit.
>>>
>>> The solution has to be found in MS Office itself; using  Office 365
>>> just for this is not feasible.
>>>
>>> Best,
>>> Rahul
>>>
>>> On 01/08/2018, Laura Wolk via BlindLaw <blindlaw at nfbnet.org> wrote:
>>>> Thank you, Rahul. I had also reported last fall, and they promised to
>>>> quote expedite quote the problem, and that it would make its way into
>>>> the next upgrade. It didn't, of course. With this prompting, I will
>>>> re-send in my concerns as well. In particular, footnoted trackchanges
>>>> never show up, not just sporadically, and if there are more than a
>>>> hundred changes in the document, no revisions are displayed. I will
>>>> make sure they know this.
>>>>
>>>> Laura
>>>>
>>>> On 8/1/18, Amar Jain via BlindLaw <blindlaw at nfbnet.org> wrote:
>>>>> Hi Rahul,
>>>>>
>>>>> Glad that you reported too.
>>>>>
>>>>> I did few months back, and they wrote back saying upgrading to
>>>>> Office365
>>>>> might help! And you know that these things are organization driven. Let
>>>>> me
>>>>> speak to Cory.
>>>>>
>>>>> Regards,
>>>>> Amar Jain
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>>> On 01-Aug-2018, at 4:40 PM, Rahul Bajaj via BlindLaw
>>>>>> <blindlaw at nfbnet.org>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Everyone,
>>>>>>
>>>>>> I have reached out to Freedom Scientific, requesting them to fix the
>>>>>> functioning of virtual viewer in Word. As I am sure you are aware,
>>>>>> JAWS often says 'no track changes' when one presses windows+; and
>>>>>> selects 'revisions', even when there are revisions in a document.
>>>>>>
>>>>>> This is the quickest and simplest way to view revisions and can help
>>>>>> blind lawyers use this feature pretty much as seamlessly as their
>>>>>> sighted counterparts. However, owing to this glitch, one has to access
>>>>>> revisions by adopting far more time-consuming approaches.
>>>>>>
>>>>>> I have reported this to FS, and two of their people are investigating
>>>>>> it. I would urge members of this group to report this problem on the
>>>>>> following email IDs: Bryan Carver <BCarver at vfogroup.com, Cory Jackson
>>>>>> <CJackson at vfogroup.com> and Grant Patterson <GPatterson at vfogroup.com>.
>>>>>>
>>>>>> I recall that at least 4 people had attested to this problem when I
>>>>>> had brought it up a few months ago - Angie, Laura, Sy and Amar. If we
>>>>>> reach out to FS in large numbers, we may be able to get them to
>>>>>> prioritize this and fix the issue. Thank you.
>>>>>>
>>>>>> Best,
>>>>>> Rahul
>>>>>>
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>>>>>
>>>>> _______________________________________________
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