[blindlaw] Complaining to Freedom Scientific About the Sporadic Functioning of the Virtual Viewer For Viewing Track Changes In Word

[Amar Jain]

While I can’t reproduce this every time, but I have observed this happening with less then 100 revisions as well.

Regards,
Amar Jain

Sent from my iPhone

> On 09-Aug-2018, at 8:40 PM, Laura Wolk via BlindLaw <blindlaw at nfbnet.org> wrote:
> 
> For the record, that more or less mapped onto my experience. But,
> Rahul, can you please remind them of the footnote issue? Track changes
> in footnotes never show up for me regardless of how few changes there
> are. So it sounds like their answer is incomplete.
> 
> Laura
> 
>> On 8/9/18, Rahul Bajaj <rahul.bajaj1038 at gmail.com> wrote:
>> Hi Everyone,
>> 
>> There's been an update from Freedom Scientific on this. They say that
>> the basic issue is that this feature doesn't work in documents that
>> have more than 100 revisions. This is because the processing time
>> required to prepare a list of revisions in such circumstances is more
>> than what is permissible. To fix this, they'll modify the processing
>> time in an upcoming JAWS update.
>> 
>> I am not sure if the 100 revisions theory is accurate. I will test out
>> a few documents with less and more than 100 revisions to ascertain if
>> that is the actual issue. I was wondering what others think about
>> this.
>> 
>> Best,
>> Rahul
>> 
>>> On 01/08/2018, Kelby Carlson <kelbycarlson at gmail.com> wrote:
>>> I use NVDA now and while it doesn't have a virtual viewer, it is also
>>> much less likely to have huge bugs in upgrades that cause problems like
>>> this. I was on law review and that was actually what compelled me to
>>> switch screen readers, JAWS was working so badly. And, NVDA is free!
>>>> On 8/1/2018 8:20 AM, Rahul Bajaj via BlindLaw wrote:
>>>> Haha, yes. I'll be very happy if they fix it even for Word 16, because
>>>> switching office versions would be still better than perusing
>>>> revisions with something like quick keys.
>>>> 
>>>> 
>>>> Best,
>>>> Rahul
>>>> 
>>>>> On 01/08/2018, Laura Wolk <laura.wolk at gmail.com> wrote:
>>>>> Oh Neat. So now, best case scenario, we'll still have two
>>>>> semi-accessible versions of the most commonly used word processing
>>>>> program at our disposal if we shell out $1,000. We are so lucky.
>>>>> 
>>>>>> On 8/1/18, Rahul Bajaj <rahul.bajaj1038 at gmail.com> wrote:
>>>>>> Thanks, Amar and Laura.
>>>>>> They've told me that they'll investigate the use of the virtual viewer
>>>>>> in Office 16 and Office 365 and cannot do anything about Office 10
>>>>>> which I also use a fair bit.
>>>>>> 
>>>>>> The solution has to be found in MS Office itself; using  Office 365
>>>>>> just for this is not feasible.
>>>>>> 
>>>>>> Best,
>>>>>> Rahul
>>>>>> 
>>>>>>> On 01/08/2018, Laura Wolk via BlindLaw <blindlaw at nfbnet.org> wrote:
>>>>>>> Thank you, Rahul. I had also reported last fall, and they promised to
>>>>>>> quote expedite quote the problem, and that it would make its way into
>>>>>>> the next upgrade. It didn't, of course. With this prompting, I will
>>>>>>> re-send in my concerns as well. In particular, footnoted trackchanges
>>>>>>> never show up, not just sporadically, and if there are more than a
>>>>>>> hundred changes in the document, no revisions are displayed. I will
>>>>>>> make sure they know this.
>>>>>>> 
>>>>>>> Laura
>>>>>>> 
>>>>>>>> On 8/1/18, Amar Jain via BlindLaw <blindlaw at nfbnet.org> wrote:
>>>>>>>> Hi Rahul,
>>>>>>>> 
>>>>>>>> Glad that you reported too.
>>>>>>>> 
>>>>>>>> I did few months back, and they wrote back saying upgrading to
>>>>>>>> Office365
>>>>>>>> might help! And you know that these things are organization driven.
>>>>>>>> Let
>>>>>>>> me
>>>>>>>> speak to Cory.
>>>>>>>> 
>>>>>>>> Regards,
>>>>>>>> Amar Jain
>>>>>>>> 
>>>>>>>> Sent from my iPhone
>>>>>>>> 
>>>>>>>>> On 01-Aug-2018, at 4:40 PM, Rahul Bajaj via BlindLaw
>>>>>>>>> <blindlaw at nfbnet.org>
>>>>>>>>> wrote:
>>>>>>>>> 
>>>>>>>>> Hi Everyone,
>>>>>>>>> 
>>>>>>>>> I have reached out to Freedom Scientific, requesting them to fix
>>>>>>>>> the
>>>>>>>>> functioning of virtual viewer in Word. As I am sure you are aware,
>>>>>>>>> JAWS often says 'no track changes' when one presses windows+; and
>>>>>>>>> selects 'revisions', even when there are revisions in a document.
>>>>>>>>> 
>>>>>>>>> This is the quickest and simplest way to view revisions and can
>>>>>>>>> help
>>>>>>>>> blind lawyers use this feature pretty much as seamlessly as their
>>>>>>>>> sighted counterparts. However, owing to this glitch, one has to
>>>>>>>>> access
>>>>>>>>> revisions by adopting far more time-consuming approaches.
>>>>>>>>> 
>>>>>>>>> I have reported this to FS, and two of their people are
>>>>>>>>> investigating
>>>>>>>>> it. I would urge members of this group to report this problem on
>>>>>>>>> the
>>>>>>>>> following email IDs: Bryan Carver <BCarver at vfogroup.com, Cory
>>>>>>>>> Jackson
>>>>>>>>> <CJackson at vfogroup.com> and Grant Patterson
>>>>>>>>> <GPatterson at vfogroup.com>.
>>>>>>>>> 
>>>>>>>>> I recall that at least 4 people had attested to this problem when I
>>>>>>>>> had brought it up a few months ago - Angie, Laura, Sy and Amar. If
>>>>>>>>> we
>>>>>>>>> reach out to FS in large numbers, we may be able to get them to
>>>>>>>>> prioritize this and fix the issue. Thank you.
>>>>>>>>> 
>>>>>>>>> Best,
>>>>>>>>> Rahul
>>>>>>>>> 
>>>>>>>>> _______________________________________________
>>>>>>>>> BlindLaw mailing list
>>>>>>>>> BlindLaw at nfbnet.org
>>>>>>>>> http://nfbnet.org/mailman/listinfo/blindlaw_nfbnet.org
>>>>>>>>> To unsubscribe, change your list options or get your account info
>>>>>>>>> for
>>>>>>>>> BlindLaw:
>>>>>>>>> http://nfbnet.org/mailman/options/blindlaw_nfbnet.org/amarjain%40amarjain.com
>>>>>>>> 
>>>>>>>> _______________________________________________
>>>>>>>> BlindLaw mailing list
>>>>>>>> BlindLaw at nfbnet.org
>>>>>>>> http://nfbnet.org/mailman/listinfo/blindlaw_nfbnet.org
>>>>>>>> To unsubscribe, change your list options or get your account info
>>>>>>>> for
>>>>>>>> BlindLaw:
>>>>>>>> http://nfbnet.org/mailman/options/blindlaw_nfbnet.org/laura.wolk%40gmail.com
>>>>>>>> 
>>>>>>> _______________________________________________
>>>>>>> BlindLaw mailing list
>>>>>>> BlindLaw at nfbnet.org
>>>>>>> http://nfbnet.org/mailman/listinfo/blindlaw_nfbnet.org
>>>>>>> To unsubscribe, change your list options or get your account info for
>>>>>>> BlindLaw:
>>>>>>> http://nfbnet.org/mailman/options/blindlaw_nfbnet.org/rahul.bajaj1038%40gmail.com
>>>>>>> 
>>>> _______________________________________________
>>>> BlindLaw mailing list
>>>> BlindLaw at nfbnet.org
>>>> http://nfbnet.org/mailman/listinfo/blindlaw_nfbnet.org
>>>> To unsubscribe, change your list options or get your account info for
>>>> BlindLaw:
>>>> http://nfbnet.org/mailman/options/blindlaw_nfbnet.org/kelbycarlson%40gmail.com
>>>> 
>>> 
>>> 
>> 
> 
> _______________________________________________
> BlindLaw mailing list
> BlindLaw at nfbnet.org
> http://nfbnet.org/mailman/listinfo/blindlaw_nfbnet.org
> To unsubscribe, change your list options or get your account info for BlindLaw:
> http://nfbnet.org/mailman/options/blindlaw_nfbnet.org/amarjain%40amarjain.com