[blindlaw] Notes from Aira Call

Wed Nov 7 14:24:16 UTC 2018

Tai,

Thanks so much for doing this call and sending out the notes! So it 
looks like we'll need to work with Aira to iron out some major wrinkles. 
I'm happy to take the lead on this, though right now, I'm barely 
treading water with discovery and docs full of handwriting!

On 11/7/2018 9:18 AM, Tai Tomasi via BlindLaw wrote:
> Hello, all. Below is a summary of the call we had in late September to discuss use of Aira in legal practice. Apologies for not sending out these notes sooner.
>
> Overview of AIRA
> Mechanism to provide any visual information that is otherwise unavailable. Users wear smart glasses or use a smart phone app, initiate a call to an agent, all of whom have been hired based on their aptitude to describe. Agents must pass a test and undergo several weeks of training to hone describing skills. Once a connection is made, agent can see whatever the glasses or camera can see. Also has access to other information including GPS information. Agent then provides the information that blind explorer requests. Agents never tell "how" to complete a task.
> Ways for agent to access  information include through smart glasses camera, phone camera, or through TeamViewer or Zoom session so that an agent can access whatever is on the computer screen.
>
> Safeguards for security and confidentiality: Agents undergo background checks, sign nondisclosure agreements, and sign confidentiality agreements. Aira uses encryption for information both transferred and stored. Data includes but is not limited to GPS data, IP address, duration of call, and video recordings. More info can be found in privacy policy. Retention for 18 months.
> If explorer asks, agent will stop recording or inform the explorer that recording cannot be stopped. Aira representative said it would be extremely rare for an agent to say a recording could not be stopped.
> Right now, by default, session is recorded for training purposes. Explorers can ask for sessions not to be recorded
> Example: photographs stay on server for 24 hours if taken for personal purposes. Taking picture of luggage so that explorer can later show it to an airport employee at baggage claim. But, if taking a picture for purposes of enhancing reading, believes it's part of the regular session and is part of the 18 month retention
> White paper on privacy and security: available on aira.io/security
>
> Questions:
> Q: Is there/can Aira implement a way for the explorer to verify and keep record of the fact that the agent has stopped recording a call?
> A: Aira reps said they'd look into this.
> Q: Does Aira ever release standard versions of its NDAs/confidentiality agreements for firms to review to see if such forms meet their confidentiality needs?
> A: Aira will look into this.
> Q: Who does the property obtained during a session belong to?
> A: look it up on terms of service, last updated in July. This probably warrants further discussion.
> Q: would Aira be willing to work with NABL to draft an agency agreement template that might make firms more willing to use Aira without fears of breaching privilege/confidentiality?
> A: positive response to this idea.
>
> Points for follow-up
> Get a list of what data is stored and for how long
> Is there precedent whereby Aira's services could be easily analogized to an interpreter/translator in a way that might ameliorate some concerns about third-party breaches of confidentiality and privilege?
>
> Contact
> Charles at aira.io
> security at aira.io
> Michael.hingson at aira.io
>
>
>
> Ms. Tai Tomasi, J.D.
> Pronouns: she/her/hers
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