[blindLaw] Assistance request for ADA compliance

[Starry Sky]

That is not my description but the facility's own claim!  There are other patients with the same experiences and complaints but are afraid to rock the boat in case of being denied medical care altogether.  I have already made a considerable effort to try to explain and work with them but now fear they are "doubling down" in their refusal and creating internal policies which could further limit and impact patients and our overall community and if so, this will break my heart if that is the result of my efforts so I would like to do this right.  I am hoping folks on this list can identify last year's case and other similar cases and their resolutions, if any, for me to get ideas on how to proceed to get that much needed compliance.  Thanks!


-------- Original Message --------
Date: Sun, 4 Aug 2019 02:32:40 +0000
From: Jorge Paez <paezja at mail.broward.edu><mailto:paezja at mail.broward.edu>
To: Blind Law Mailing List <blindlaw at nfbnet.org><mailto:blindlaw at nfbnet.org>
Subject: Re: [blindLaw] Assistance request for ADA compliance


Is this Bascom Palmer?
Just curious since that?s the first name that comes to my mind when I hear you talk about the top hospital in the country for vision stuff.




On Aug 3, 2019, at 10:20 PM, Starry Sky via BlindLaw <blindlaw at nfbnet.org><mailto:blindlaw at nfbnet.org> wrote:


If memory serves, there was something last year about an NFB lawsuit against a medical facility for refusal to accommodate and comply with the ADA?  Could someone please provide the details?  I am trying to learn more about that case and the outcome, if any yet.  Is the facility now in compliance?

Unfortunately, the same is happening at another facility but the irony is that this medical facility claims to be one of the top eye/vision hospitals in the country so you would think that they could be more sensitive to the needs of people with vision issues or loss.  They have knowingly refused to comply with the ADA to the point of denying medical appointment/care or information if questioning or complaining.  And now in addition to non-compliance, they are now implementing internal policies to force their staff to enforce that refusal to comply.  It feels they are actually being retaliatory to the complaint especially during a time where critical medical decisions have to be made.

I would really appreciate if anyone can offer any guidance in helping gain compliance.  Being a vision-focused facility, their decisions and refusal has significant impact to all of us - especially if other facilities use them as a standard in meeting the needs of people with vision loss or other disabilities.

Thank you in advance for any information or assistance!