[blindLaw] Issues encountered while using JAWS 2019 with Word 16

[Laura Wolk]

Rahul,

I described at length some time ago issues I was having regarding your first problem, my reaching out to Microsoft, and how they fixed it in the 2020 version. So I suspect that upgrading would help. I haven't had issues with revisions being underreported since the huge overhaul in July--I'm not sure which version that was. I suggest sending a document to the disability address at Microsoft, but I almost guarantee you that they will first tell you to upgrade to the latest version of Jaws. 

Sent from my iPhone

> On Dec 21, 2019, at 6:44 PM, Rahul Bajaj via BlindLaw <blindlaw at nfbnet.org> wrote:
> 
> Hi,
> 
> I use Word 16 and JAWS version 2019.1906.10. Am facing the following issues:
> A. JAWS often freezes when I have to deal with large documents with many revisions and footnotes which is to say any document ever. I have to turn it off and on or sometimes restart the computer itself.
> B. It does not display all revisions in the virtual viewer. One document I have, I know for a fact, had more revisions than were displayed in the virtual viewer.
> 
> 
> Any thoughts? Will changing product versions help?
> 
> Best,
> Rahul 
> 
> Sent from my iPhone
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