[blindlaw] Track changes Fwd: Case 00458201 - Word Scripts

[Shannon Dillon]

I was having the issue wee have been discussing with track changes with jaws in windows 10 and office 2016. I called freedom scientific about it before seeing Laura‘s message addressing the issue regarding updating jaws if you have ms office 2016. Freedom scientific of course ran me through the usual tests before escalating it. By the time I talked to the escalation support person, I had seen laura’s  email, but couldn’t find it again to get the specific information I needed. So I asked the escalation supor person specifically if they didn’t have a fix because Ithought I had heard that there was a fix for my situation. He said repeatedly no, they only could recommend me upgrading to office 365. Then, I found the emailfrom Laura and emailed Laura to get the Scripps. I looked at the directions in the email. They seem to apply to my situation so I asked freedom scientific about them. And I asked why I hadn’t been told that this was a possibility even though it was a known issue that directly related to my situation. Below is the email they sent in response. I’m really disappointed about this. They should have shared the information with me and let me know it was an option.
 

Sent from my iPhone

Begin forwarded message:

> From: "Dillon, Shannon at DMHC" <Shannon.Dillon at DMHC.CA.GOV>
> Date: May 16, 2019 at 8:30:46 AM PDT
> To: "'shannonldillon at gmail.com'" <shannonldillon at gmail.com>
> Subject: Fwd: Case 00458201  - Word Scripts
> 
> 
> 
> Get Outlook for iOS
> From: Jose Tamayo <JTamayo at Vispero.com>
> Sent: Thursday, May 16, 2019 6:40:58 AM
> To: Dillon, Shannon at DMHC
> Subject: Case 00458201 - Word Scripts
>  
> Dear Valued Customer:
>  
> Thank you for contacting Vispero™ Technical Support.
>  
> I received your note from our support email desk.  Our suggestion is that you try the scripts provided by Matt in the email you sent us.   While we do not support  those scripts directly, you may attempt to use them and let us know if they work for you.  If they do not, please also let us know as we  do still recommend office 365.
>  
> If you have any additional questions regarding this or any other issue, please don't hesitate to contact us.
>  
> If replying to this message, be sure to include all previous correspondence pertaining to this matter so that we might better assist you.
>  
> Regards,
>  
> Jose Tamayo
> Vispero™ | Technical Support Specialist
> 17757 US Highway 19 N, Suite 560, Clearwater, FL 33764
> T 727-803-8600 F 727-803-8001
> support at vispero.com
> http://www.vispero.com
> The information contained in this communication is confidential, may constitute inside information, and is intended only for the use of the addressee. It is the property of Vispero™. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful.  If you have received this communication in error, please notify us immediately by return email, and destroy this communication and all copies thereof, including all attachments.
>  
> How am I doing?  Let
> Bryan Carver, Director of Technical Support know!
>  
>  
>