[blindLaw] Jaws and MS Word Issues: No Longer Reads By Word or Reads Text When Selecting by Word

[Amar Jain]

I have noticed this in Outlook. Everything latest. 

I am in touch with Vispero for large documents crashing, let them fix that bit and I will get them to work on this.

Regards,
Amar Jain

Sent from my iPhone

> On 04-Sep-2019, at 1:25 AM, Laura Wolk via BlindLaw <blindlaw at nfbnet.org> wrote:
> 
> James,
> 
> First, whether you contact Vispero or reach out to other avenues, you need to provide not only the version, but also the build number. So make sure you get that for your windows OS and 365 if you need to contact someone at VFO.
> 
> Second, if your work update involved an update to your work's security system or anti-virus software, it's possible that that is causing the problem. That happened to me once and it took quite a long time to diagnose. But fixing it resolved the issue. Good luck.
> 
> Laura
> 
> Sent from my iPhone
> 
>> On Sep 3, 2019, at 3:23 PM, James T. Fetter via BlindLaw <blindlaw at nfbnet.org> wrote:
>> 
>> Houston, we have a problem. My work computer updated, and now, Jaws no longer allows reading by word or reads text when selecting by word in MS Word. I can still read by character and by line. Has anyone else experienced the same issue? Versions are:
>> 
>> Jaws 2019.1907.42 (latest version).
>> 
>> Microsoft Windows 10 Pro (latest update).
>> 
>> Microsoft Office 365 (latest update, I checked).
>> 
>> NVDA reads by word and reads text selected by word just fine, so it must be a Jaws-specific issue. I'm happy to contact Vespero and go through their process but wanted to check here first to see if this is a global problem or unique to my system. Thanks in advance for your help!
>> 
>> 
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