[blindLaw] Screen-readers and Dell Machines

[Aser Tolentino]

My office just yesterday tried selling me on accepting a Latitude 7410 and I reflexively pushed back even though aside from some personal preferences I knew I recalled a reason to avoid Dell. In retrospect I was afraid that I was acting based on some implicit bias I’d picked up along the way. Then I saw this thread and while feeling a bit more justified, I”m dismayed that this is in fact still a problem.

Sent from my iPhone

> On Jul 1, 2021, at 10:55 AM, Tim Elder via BlindLaw <blindlaw at nfbnet.org> wrote:
> 
> I'm thrilled to see this thread.  I recently bought a new Dell Precision laptop to replace my old XPS and have been having all kinds of problems with it.  I will gladly help with a letter while I start shopping around for Microsoft Surface machines.
> 
> 
> -----Original Message-----
> From: Teresita Rios <teresitarios22 at gmail.com> 
> Sent: Wednesday, June 30, 2021 7:25 AM
> To: Blind Law Mailing List <blindlaw at nfbnet.org>
> Subject: Re: [blindLaw] Screen-readers and Dell Machines
> 
> Lauren I like your idea of writing a letter. Perhaps all of us who are having serious issues with Dell computers can write a draft, then we can approach NFB and ask any other affected individuals to join. I think NFB would be more inclined to send the letter if we help.
> I am usually busy during the week, but I am pretty free on the weekends.
> Having a job is easier than school. lol.
> To start, if anyone is interested email me directly so we do not bombard the mailing list with suggestions and edits.
> 
> Thanks
> Teresita Rios
> 
> 
>> On Wed, Jun 30, 2021 at 9:31 AM Lauren Bishop via BlindLaw < blindlaw at nfbnet.org> wrote:
>> 
>> Hello all,
>> 
>> I have been following this thread for a while. I also have a Dell 
>> machine, and I have definitely had apps crash while I am using them and I have also
>> seen an out of memory error box pop up   Now that I know others are
>> experiencing this problem, I have done a little digging. I read on a 
>> form for NVDA users that this memory leak is caused by dels real tech 
>> audio drivers. Essentially, Dell  has tweaked the drivers in such a 
>> way that it causes a memory leak when NVDA or jaws are running. Given 
>> that Dell is a popular brand of computers, it might be wise for the 
>> NFB to reach out to Dell  regarding this issue.
>> Lauren
>> 
>> Sent from my iPhone
>> 
>>> On Jun 29, 2021, at 5:00 PM, Sanho Steele-Louchart via BlindLaw <
>> blindlaw at nfbnet.org> wrote:
>>> 
>>> Luis and others,
>>> 
>>> Just changing the subject line so the powers that be don't need to 
>>> grumble at us.
>>> 
>>> No, anti-virus programs don't make a difference, and both of my 
>>> laptops have plenty of space when the problem happens. I actually 
>>> did a clean install of Windows from a USB this weekend and the 
>>> problem disappeared... right up to the point Windows Update reloaded 
>>> the various security patches and driver updates it onboards automatically.
>>> 
>>> Rob mentioned loading on Windows 10 LTSC, the stripped-down 
>>> operating system without bloatware, etc. Unfortunately, Windows 
>>> Enterprise will only sell LTSC licenses to authorized businesses and 
>>> only in packages of 5 product keys. The upshot is that private 
>>> individuals aren't usually granted licenses, and when they are, they're about $400.
>>> 
>>> At this point I'm considering buying something from a different 
>>> manufacturer. I'm just afraid of spending many hundreds of dollars 
>>> just to have the same problem present itself on another machine.
>>> 
>>> Sanho
>>> 
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> 
> 
> 
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