[blindLaw] Screen-readers and Dell Machines

Fri Jul 2 13:55:16 UTC 2021

Good morning,
I too am using a Dell Inspiron, and I have not had memory issues as great as some others who have chimed in. However, they still do happen from time to time when I am doing a lot on my computer. There definitely is a memory leak with the Inspiron‘s, as I have opened up my task manager from time to time to see that I am using almost all 16 GB of my memory, and the percentage of my CPU usage seems to fluctuate as well. 
Lauren 

Sent from my iPhone

> On Jul 1, 2021, at 6:34 PM, Sanho Steele-Louchart via BlindLaw <blindlaw at nfbnet.org> wrote:
> 
> Steve,
> 
> Dell Support Assist and Windows Update are both causing the drivers to
> break. I tested that by running a clean install on two different
> machines, then updated one with Support Assist and one with Windows
> Update. Both immediately brought the problem back.
> 
> If the Dell you reference is a business class machine, business class
> machines seem not to be having the problems that more entry level
> models do. This could be due in part to companies opting for LTSC
> rather than the standard consumer model of Windows 10.
> 
> RealTek has a number of problems, yes. Including the MaxAudio Pro
> screen asking what you plugged in every single time. This particular
> memory bleed seems to be on Dell home and home office machines running
> a screen-reader and the most up to date drivers on Windows 10.
> 
> Warmth,
> Sanho
> 
>> On 7/1/21, Steve Jacobson via BlindLaw <blindlaw at nfbnet.org> wrote:
>> Hi,
>> 
>> Well, here is another slant on this.  I have a Dell Inspiron laptop and I
>> have had no trouble with it.  I have regularly updated all drivers, though,
>> using Dell's support tool which is not easy to use.  This is a good idea
>> even on new machines because you don't know how long it sat in a box after
>> being configured.  However, I have had different issues with the Real Tech
>> drivers on machines with several different brands.  The information that
>> Dell may have tweaked their drivers causing the memory errors may be
>> correct, but I've had trouble with audio stopping altogether on an HP when I
>> plugged in a pair of headphones, and on another computer I have to confirm
>> that I am plugging in headphones every single time I plug them in.  Also,
>> the Real Tech driver interface is in some cases barely accessible if at all,
>> although the interface seems to have different interfaces on different
>> machines.  I am just not certain that the bigger problem is not with Real
>> Tech rather than with Dell, although Dell has some influence as a large
>> volume customer of Real Tech.
>> 
>> Best regards,
>> 
>> Steve Jacobson
>> 
>> -----Original Message-----
>> From: BlindLaw <blindlaw-bounces at nfbnet.org> On Behalf Of Timothy Meloy via
>> BlindLaw
>> Sent: Thursday, July 1, 2021 2:06 PM
>> To: 'Blind Law Mailing List' <blindlaw at nfbnet.org>
>> Cc: tmeloy83 at icloud.com
>> Subject: Re: [blindLaw] Screen-readers and Dell Machines
>> 
>> I purchased a Lenovo a couple months ago and absolutely love it!  Good audio
>> quality, great specs for the price and tremendous battery life!
>> 
>> I tried two surface pro 7's and a Surface Pro laptop.  I loved the small
>> form factor, but the battery life wasn't quite what I needed.  Couldn't
>> quite make it through an entire work day with those.  Hope some on this list
>> find this helpful.
>> T.J.
>> 
>> 
>> -----Original Message-----
>> From: BlindLaw <blindlaw-bounces at nfbnet.org> On Behalf Of Sanho
>> Steele-Louchart via BlindLaw
>> Sent: Thursday, July 1, 2021 2:47 PM
>> To: Blind Law Mailing List <blindlaw at nfbnet.org>
>> Cc: Sanho Steele-Louchart <sanho817 at gmail.com>
>> Subject: Re: [blindLaw] Screen-readers and Dell Machines
>> 
>> All,
>> 
>> I'm personally moving over to an HP machine, though I've heard a ton of
>> great things about Lenovo. I second Nikki's observations about the Surface
>> line.
>> 
>> I'm also grateful for everyone's input here. I've been in nearly constant
>> contact with Visparo/Freedom Scientific, Dell, and Microsoft.
>> Everyone pointed the finger at everyone else. They also told me I was the
>> only one reporting the problem. Turns out it's exactly what I thought it was
>> to begin with. Wow, if only I'd known that a year ago.
>> 
>> Warmth,
>> Sanho
>> 
>>> On 7/1/21, Singh, Nandini via BlindLaw <blindlaw at nfbnet.org> wrote:
>>> I want to interject and say that Microsoft Surface units have a number
>>> of issues. Granted, the family member from where I got this
>>> information has an older Surface Book, but I hope this is useful: (1)
>>> the unit does not work well as either or a tablet, one of the main
>>> features that it advertises, (2) it is fairly heavy for what it is,
>>> (3) the audio output is not the greatest,
>>> (4) the audio headphone jack tends to fail in a relatively short
>>> amount of time but warranty does not cover it, (5) limited ports,
>>> which is becoming more standard as laptop profiles get thinner, so (6)
>>> please pay attention to specs when evaluating which set of ports you
>>> need vs how much money you could end up spending for an adaptor, hub, or
>>> docking station.
>>> 
>>> I am not affiliated with HP in any way, but I urge you to take a look
>>> at some of those models. They are really quite good. Also, while I am
>>> happy to spout out all kinds of stuff here about tech, you can check
>>> out Wirecutter, a consumer affairs website related to the NYTimes and
>>> secondarily, PC Mag, where you want to be more critical.
>>> 
>>> -----Original Message-----
>>> From: BlindLaw <blindlaw-bounces at nfbnet.org> On Behalf Of Tim Elder
>>> via BlindLaw
>>> Sent: Thursday, July 1, 2021 1:54 PM
>>> To: 'Teresita Rios' <teresitarios22 at gmail.com>; 'Blind Law Mailing List'
>>> <blindlaw at nfbnet.org>
>>> Cc: tim at timeldermusic.com
>>> Subject: Re: [blindLaw] Screen-readers and Dell Machines
>>> 
>>> [EXTERNAL]
>>> 
>>> I'm thrilled to see this thread.  I recently bought a new Dell
>>> Precision laptop to replace my old XPS and have been having all kinds
>>> of problems with it.  I will gladly help with a letter while I start
>>> shopping around for Microsoft Surface machines.
>>> 
>>> 
>>> -----Original Message-----
>>> From: Teresita Rios <teresitarios22 at gmail.com>
>>> Sent: Wednesday, June 30, 2021 7:25 AM
>>> To: Blind Law Mailing List <blindlaw at nfbnet.org>
>>> Subject: Re: [blindLaw] Screen-readers and Dell Machines
>>> 
>>> Lauren I like your idea of writing a letter. Perhaps all of us who are
>>> having serious issues with Dell computers can write a draft, then we
>>> can approach NFB and ask any other affected individuals to join. I
>>> think NFB would be more inclined to send the letter if we help.
>>> I am usually busy during the week, but I am pretty free on the weekends.
>>> Having a job is easier than school. lol.
>>> To start, if anyone is interested email me directly so we do not
>>> bombard the mailing list with suggestions and edits.
>>> 
>>> Thanks
>>> Teresita Rios
>>> 
>>> 
>>> On Wed, Jun 30, 2021 at 9:31 AM Lauren Bishop via BlindLaw <
>>> blindlaw at nfbnet.org> wrote:
>>> 
>>>> Hello all,
>>>> 
>>>> I have been following this thread for a while. I also have a Dell
>>>> machine, and I have definitely had apps crash while I am using them
>>>> and I have also
>>>> seen an out of memory error box pop up   Now that I know others are
>>>> experiencing this problem, I have done a little digging. I read on a
>>>> form for NVDA users that this memory leak is caused by dels real tech
>>>> audio drivers. Essentially, Dell  has tweaked the drivers in such a
>>>> way that it causes a memory leak when NVDA or jaws are running. Given
>>>> that Dell is a popular brand of computers, it might be wise for the
>>>> NFB to reach out to Dell  regarding this issue.
>>>> Lauren
>>>> 
>>>> Sent from my iPhone
>>>> 
>>>>> On Jun 29, 2021, at 5:00 PM, Sanho Steele-Louchart via BlindLaw <
>>>> blindlaw at nfbnet.org> wrote:
>>>>> 
>>>>> Luis and others,
>>>>> 
>>>>> Just changing the subject line so the powers that be don't need to
>>>>> grumble at us.
>>>>> 
>>>>> No, anti-virus programs don't make a difference, and both of my
>>>>> laptops have plenty of space when the problem happens. I actually
>>>>> did a clean install of Windows from a USB this weekend and the
>>>>> problem disappeared... right up to the point Windows Update
>>>>> reloaded the various security patches and driver updates it
>>>>> onboards automatically.
>>>>> 
>>>>> Rob mentioned loading on Windows 10 LTSC, the stripped-down
>>>>> operating system without bloatware, etc. Unfortunately, Windows
>>>>> Enterprise will only sell LTSC licenses to authorized businesses
>>>>> and only in packages of 5 product keys. The upshot is that private
>>>>> individuals aren't usually granted licenses, and when they are,
>>>>> they're about $400.
>>>>> 
>>>>> At this point I'm considering buying something from a different
>>>>> manufacturer. I'm just afraid of spending many hundreds of dollars
>>>>> just to have the same problem present itself on another machine.
>>>>> 
>>>>> Sanho
>>>>> 
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