[blindLaw] Calling the Federal Government

[Sanho Steele-Louchart]

Jen,

I've not had this problem doing SSA work, but it makes me wonder how
the agency in question would respond to a complaint under Title II of
the ADA.

Sanho


On 12/9/22, Jen Barrow via BlindLaw <blindlaw at nfbnet.org> wrote:
> Hi, All,
>
>
>
> When parties call a federal agency to transact something on a pending
> matter, the agencies I've dealt with have a rule that only the applicant or
> the attorney of record can speak. Has anyone here successfully gotten an
> agency to allow a sighted assistant/paralegal to read some information from
> a paper file to a blind attorney as a reasonable accommodation? I called a
> federal agency today as the attorney of record on a matter and had an
> unsatisfactory experience. The representative told me my paralegal could
> not
> read me info from my own files because it would be giving me the answers.
> All ended well because my paralegal just emailed me the info I needed, but
> the experience got my goat and caused me to wonder how these privacy rules
> may be causing barriers in other contexts.
>
>
>
> Thanks,
>
> Jen
>
>
>
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-- 
He/Him