[blindLaw] FW: [JAWSBeta-Info] TSN: On Dell computers, Windows becomes sluggish, Virtual memory errors appear, or applications unexpectedly close or crash when Waves MaxxAudio Service is running.
David Andrews
dandrews920 at comcast.net
Sun Feb 27 19:39:16 UTC 2022
I don't know, to be honest. I did not have this
problem. The only thing I can think of is JAWS
recent versions allow you to pick a sound card,
you could see if an option works better, Use jaws
key with space bar, then v, then c, then up and down arrow and experiment.
Dave
At 09:51 AM 2/24/2022, you wrote:
>Thank you for this helpful note, David. I have
>been tired of these issues with my Dell XPS.
>Although the performance significantly improves
>after disabling the waves max audio service, the
>laptop stops recognizing all external devices
>including headphones. I do need to plug in
>headphones frequently, so it is a bad tradeoff.
>I was wondering if there is an alternate to
>waves max audio that would work with the Dell
>machine? All best, Maitreya. On 2/11/22,
>Andrews, David B (DEED) via BlindLaw
><blindlaw at nfbnet.org> wrote: > Hello
>Everyone > > For some time now, some people who
>use the JAWS screen reader occasionally >
>experience periods of unresponsiveness, slow
>downs, freezing up, etc. While > this
>information was anecdotal in nature at first, it
>turns out there was a > cause. It applies to
>some Dell laptops and some software they
>use. > > Personally I had this problem, and have
>disabled the service on my computer > we shall
>see. > > > > Subject: Fwd: [JJAWSBeta-Info] TSN:
>On Dell computers, Windows becomes > sluggish,
>Virtual memory errors appear, or applications
>unexpectedly close > or crash when Waves
>MaxxAudio Service is running. > > This message
>may be from an external email source. > Do not
>select links or open attachments unless
>verified. Report all > suspicious emails to
>Minnesota IT Services Security Operations
>Center. > > ________________________________ > >
>Hello, > > > > I thought it would be a good idea
>for all of you to be aware of this issue > with
>Waves MaxxAudio Service that comes with many
>Dell systems. This can > affect users with JAWS,
>Fusion, or ZoomText installed: >
>https://support.freedomscientific.com/Support/TechnicalSupport/Bulletin/1786<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.freedomscientific.com%2FSupport%2FTechnicalSupport%2FBulletin%2F1786&data=04%7C01%7Cdavid.b.andrews%40state.mn.us%7Cbd244a65d30140be40c008d9ec1fc7ee%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637800443507475455%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=bjiAzw%2F7d3Cxq0mMs2bPIaVvHPegHRvy6MvoHIbcPbs%3D&reserved=0>
> > > > > Short Description > > On Dell
>computers, Windows becomes sluggish, Virtual
>memory errors appear, > or applications
>unexpectedly close or crash when Waves MaxxAudio
>Service is > running. > > Problem > > If your
>Dell PC or laptop uses the Waves MaxxAudio
>Service for its onboard > audio chipset,
>problems may occur the longer you use the
>computer. Windowsî > may become sluggish.
>Applications such as JAWSî or Microsoft Teams
>may > close or crash unexpectedly. Virtual
>memory errors might occur. > > See the Detailed
>Description section below before continuing to
>the Solution > if you wish to have more
>background information. > > Solution > > To
>disable or enable the Waves MaxxAudio Service
>Application: > > 1. Open Task Manager (the
>shortcut is CTRL+SHIFT+ESC). > 2. Press the
>TAB key once. If this navigates to More Details,
>then press > the SPACEBAR to show more
>details. > 3. Navigate to the Startup
>tab. > 4. Navigate to the list of items
>table. > 5. Type w to navigate to the items
>starting with the letter w. > 6. Press the
>DOWN ARROW, if needed to navigate to Waves
>MaxxAudio Service > Application. If it is not in
>the list, then this is not the cause of the >
>problem. > 7. With Waves MaxxAudio Service
>Application selected, press ALT+A to > disable
>it. > 8. Restart the computer. > 9. Use
>the computer for a few hours or so, without
>rebooting, until you > are convinced the
>performance issues no longer exist. This may
>take several > sessions. > 10. If the problem
>persists and you want to reenable Waves
>MaxxAudio > Service Application, follow steps 1
>through 8 but in step 8, press ALT+N to > enable
>it. > > Note: > > The only real downside to
>disabling the Waves MaxxAudio Service
>Application > is that the PC will no longer
>dynamically respond to plugging in a different >
>output audio device. For example, if you plug in
>headphones, the computer > will not use them
>until rebooting. > > Detailed Description > >
>Problem: Many computers include an onboard audio
>chipset that uses the > âWaves Sound Maxx
>Audio o Serviceâ . When this service is
>running, your > systeem performance is impacted
>when your systemâs on-bo-board audio is
>being > used by various audio apps.
>Accessibility software is an example of audio >
>software which makes use of the systemâs
>audio interface in a way wy which > has an
>impact on how the Waves Maxx Audio Service
>processes audio. The > result is that over time,
>your system memory is not freed as
>applications > like a screen reader submit audio
>to be output. Eventually, your system will >
>begin making heavy use of the Virtual memory and
>memory pages. At some point > enough memory will
>be used where Windows will need to begin
>closing > applications to recover memory so that
>the system can continue to operate. > When
>Windows unexpectedly closes application
>processes an application will > either
>gracefully quit or an application may crash. For
>example, the > Microsoft Teams software will
>often crash, whereas Google Chrome may simply >
>exit gracefully. No crash dumps are generally
>generated when these symptoms > occur. > >
>Troubleshoot: To troubleshoot your system, run
>the msinfo32 app and tab to > the system summary
>of information and if you find that the amount
>of > available physical memory is less than 2
>GB, typically as low as 850 MB of > available
>memory, and if the system is using a large
>amount of virtual > memory as much as 3 to 4
>times your physical amount of memory, and your
>page > file space is significantly greater than
>it usually is when you first boot > up the
>machine, then it is very likely you have this
>issue. You can check > this by rebooting your
>system and then load msinfo32. Examine the
>memory > values that are listed under Summary.
>Once you know your startup values you > can use
>the machine for 3 or 4 hours. After that time,
>if you examine the > same msinfo32 information
>and you find you have little memory left or >
>unexpectedly large amounts of memory is being
>used when you have almost no > 3rd party apps
>running, then you likely have this issue. > >
>For example, for a typical system with 16GB of
>physical RAM we would expect > Windows 10 to
>bootup and have all services running with around
>12.8 GB of > RAM available of use. The total
>Virtual memory would typically be 18GB of > RAM
>with the available virtual memory of 14.8GB and
>a Page file space of > 2.8GB. If after 8 hours
>of use we close all applications and reexamine
>the > msinfo32 summary information we should
>find the memory values to be near the > values
>we had when we first booted up. It may be a
>little bit lower but if > you have the issue
>described here then you would find the amount of
>physical > memory to be less than 1GB of RAM and
>the total Virtual Memory to be 48GB or > greater
>and the amount of Page file space to be more
>than 8GB. We have seen > that Windows can have
>significant performance issues and even will
>begin > closing apps in as little as 2 hours of
>use. This largely depends on how > much one is
>using the machine. > > Cause: The issue is not
>an issue directly caused by the accessibility >
>software or by audio software like Teams. It is
>actually caused by the Waves > Max Audio
>Service. We are in discussion with the
>manufacturer to see what > can be done. But, for
>now, there is no good solution that Vispero
>can > programmatically implement in our software
>which solves the problem. Intel > will need to
>implement a solution on their end. Fortunately,
>the Waves Max > Audio Service is not essential
>to the functioning of your computerâs >
>audio. Applicaications, including screen readers
>and low vision software and > other 3rd party
>applications that use audio can make use of the
>Realtek > audio device without the use of the
>Sound Maxx Audio Service. > > Workaround
>Solution: Follow the Solution section above to
>prevent the Waves > MaxxAudio Service
>Application from starting when the computer
>turns on. > > The following command line is
>another option to temporarily end the Waves >
>MaxxAudio Service until the next reboot if you
>still want the service to > automatically start
>up when the computer turns on: > > 1. Open
>cmd.exe as an elevated
>Administrator. > 2. Type the following
>command: âtaskkill /F /IM
>Wavessvc64.exexeâ and > press ENTER. > > >
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> > -- Maitreya Shah (he/ him) LLM Candidate and
>Deanâs Merit Scholar, University of
>Pennsylvania Law School (2021-22) Associate
>Editor, University of Pennsylvaniaâs Asian Law
>Review (2021-22) B.A. LL.B (Hons.), Gujarat
>National Law University (2015-20) +91 8320964462
>| +1 908 720 8795
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