[blindLaw] Westlaw Accessibility number?

[Singh, Nandini]

Hi Laura,

I usually call or email the JAWS specialist reference attorneys directly. I am attaching an email with the contact information for both such attorneys. Their emails should work even if the phone numbers do not.

For your second question, I am not sure I can be that helpful. I usually set all the options you describe once I am on a resource's specific page and select the "email" or "download" button. From there, I do not have any issues selecting file format and other document preferences. However, you sound like you are on another screen where you are universally setting up preferences? If so, I have not had occasion to visit that part of Westlaw Edge.

Regards,
Nikki

-----Original Message-----
From: BlindLaw <blindlaw-bounces at nfbnet.org> On Behalf Of Laura Wolk via BlindLaw
Sent: Friday, March 4, 2022 4:10 PM
To: Blind Law Mailing List <blindlaw at nfbnet.org>
Cc: Laura Wolk <laura.wolk at gmail.com>
Subject: [blindLaw] Westlaw Accessibility number?

[EXTERNAL]

All,

I tried calling Westlaw's accessibility number today, but it just keeps routing me to reference attorneys.  Does anyone know what's up with that or have a reliable number I  can call?

Alternatively, I'd love help with the following question:  I'm trying to set up a new Westlaw Edge account, but I'm not able to change my delivery method from email to a word file download, nor set any of the options I'd like for the word file.  I've done this with all of my other accounts, but now when I click delivery method, it tells me email is the first of five options, but I cannot select any other option.  All that happens is that the email message dialogue box pops up.

Thanks for any help on either score.

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