[blindLaw] Westlaw Accessibility number?

[Simon Singh]

Here is the text from the attachment.
--------------------------------------------------

My name is Jennifer Ibanez and I am one of the Reference Attorneys who
provides support for using assistive technologies, such as JAWS, while
using Westlaw and other Thomson Reuters platforms. I am writing this e-mail
because you have either recently been in touch with myself and/or my
colleague Stephanie Rust-Small, or you have recently been provided with our
contact information. Our direct phone numbers have changed effective today.
I have included our updated contact information below.



Contact Information:



Jennifer Ibanez

Phone Number: 952-214-5436

Email: Jennifer.Ibanez at thomsonreuters.com<mailto:Jeb.Lockwood at tr.com>



Stephanie Rust-Small

Phone Number: 952-214-5410

Email: Stephanie.Rust-Small at thomsonreuters.com<mailto:
Stephanie.Rust-Small at tr.com>



Best regards,



Jennifer



* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
*

Jennifer L. Ibanez

Reference Attorney



Thomson Reuters

the answer company



Phone: 1-800-REF-ATTY (733-2889)



jennifer.ibanez at tr.com<mailto:jennifer.ibanez at tr.com>



tr.com<http://tr.com/>







On Fri, Mar 4, 2022 at 10:01 PM Yoon via BlindLaw <blindlaw at nfbnet.org>
wrote:

> Can you send that attachment again? I seem to not be able to find it on
> your
> message. Thanks!
>
> -----Original Message-----
> From: BlindLaw <blindlaw-bounces at nfbnet.org> On Behalf Of Singh, Nandini
> via
> BlindLaw
> Sent: Friday, March 4, 2022 4:42 PM
> To: Blind Law Mailing List <blindlaw at nfbnet.org>
> Cc: Singh, Nandini <NSingh at cov.com>
> Subject: Re: [blindLaw] Westlaw Accessibility number?
>
> Hi Laura,
>
> I usually call or email the JAWS specialist reference attorneys directly. I
> am attaching an email with the contact information for both such attorneys.
> Their emails should work even if the phone numbers do not.
>
> For your second question, I am not sure I can be that helpful. I usually
> set
> all the options you describe once I am on a resource's specific page and
> select the "email" or "download" button. From there, I do not have any
> issues selecting file format and other document preferences. However, you
> sound like you are on another screen where you are universally setting up
> preferences? If so, I have not had occasion to visit that part of Westlaw
> Edge.
>
> Regards,
> Nikki
>
> -----Original Message-----
> From: BlindLaw <blindlaw-bounces at nfbnet.org> On Behalf Of Laura Wolk via
> BlindLaw
> Sent: Friday, March 4, 2022 4:10 PM
> To: Blind Law Mailing List <blindlaw at nfbnet.org>
> Cc: Laura Wolk <laura.wolk at gmail.com>
> Subject: [blindLaw] Westlaw Accessibility number?
>
> [EXTERNAL]
>
> All,
>
> I tried calling Westlaw's accessibility number today, but it just keeps
> routing me to reference attorneys.  Does anyone know what's up with that or
> have a reliable number I  can call?
>
> Alternatively, I'd love help with the following question:  I'm trying to
> set
> up a new Westlaw Edge account, but I'm not able to change my delivery
> method
> from email to a word file download, nor set any of the options I'd like for
> the word file.  I've done this with all of my other accounts, but now when
> I
> click delivery method, it tells me email is the first of five options, but
> I
> cannot select any other option.  All that happens is that the email message
> dialogue box pops up.
>
> Thanks for any help on either score.
>
> _______________________________________________
> BlindLaw mailing list
> BlindLaw at nfbnet.org
> http://nfbnet.org/mailman/listinfo/blindlaw_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> BlindLaw:
> http://nfbnet.org/mailman/options/blindlaw_nfbnet.org/nsingh%40cov.com
>
>
> _______________________________________________
> BlindLaw mailing list
> BlindLaw at nfbnet.org
> http://nfbnet.org/mailman/listinfo/blindlaw_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> BlindLaw:
>
> http://nfbnet.org/mailman/options/blindlaw_nfbnet.org/simon.singh%40eknoworks.com
>