[Blindtlk] Mobile Speak Question

[Graves, Diane]

Hi Steve,

I contacted my distributor first, and he said he would get back to me but I haven't heard anything concrete yet and was getting antsy. I just keep hearing "hold on, I'll let you know." I was hoping there was just a quick way to "get it done." (smile) Patience is not my virtue.  I got this new phone along with my scholarship package, and I really like it. That is an excellent idea about downloading the trial though. That would at least give me the chance to look at all the new features on my phone for myself and get full use of it for a month.

Maybe I should stop being irritated with my distributor. Maybe he is running into the roadblocks due to the long European vacations.

Thanks,
Diane Graves
Civil Rights Specialist
Indiana Civil Rights Commission
Alternative Dispute Resolutions Unit
317-232-2647
 
"It is service that measures success."
George Washington Carver
 
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-----Original Message-----
From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Steve Jacobson
Sent: Friday, July 22, 2011 10:38 AM
To: Blind Talk Mailing List; gwunder at earthlink.net
Subject: Re: [Blindtlk] Mobile Speak Question

Diane,

If you bought Mobile Speak from a distributor here, you should talk to that distributor and they should be able to help you.  Some of the answer will depend 
upon which version of Mobile Speak you are using and what kind of license you have.  Some licenses are tied to your phone number and some are tied to 
your device.  The distributors here have the ability to access Mobile Speak's license database, and whomever sold you Mobile Speak has some 
responsibility to help.  I would try that before going to Code Factory directly unless you bought it from Code Factory.  

I also don't think there would be anything to stop you from installing the current demo of Mobile Speak on your new phone and getting a 30-day trial license 
which will 
buy you some time to get things transferred, but again, work with whomever sold you Mobile Speak for starters.  You might also check with whomever sold 
you your new version of the KNFB reader because at least some of the people selling the KNFB reader are also Code Factory distributors.  I have found 
Code Factory's support to be all right but a little slow at times, and there is a tendency toward longer summer vactions in Europe, which I would recommend 
you try to work through a distributor with which you have some relationship already.

Best regards,

Steve Jacobson

On Fri, 22 Jul 20-----Original Message-----
From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org] On
Behalf Of Graves, Diane
Sent: Friday, July 22, 2011 9:04 AM
To: 'Blind Talk Mailing List'
Subject: [Blindtlk] Mobile Speak Question


>Hi Guys,

>My apologies if this is a repeat for some of you. I posted this last week,
>but it was sandwiched into an email with some other comments, so it may have
>been missed.

>Anyway, I am wanting to find out whether there is a way to transfer my
>mobile speak from my old KNFB reader to the new KNFB reader. Is there an
>easy way to do this?

>Any help would be appreciated.

>Thanks,
>Diane Graves
>Civil Rights Specialist
>Indiana Civil Rights Commission
>Alternative Dispute Resolutions Unit
>317-232-2647

>"It is service that measures success."
>George Washington Carver

>Confidentiality Notice: This E-mail transmission may contain confidential
>and/or legally privileged information intended only for the individual or
>entity(ies)
>named in the E-mail address. If you are not the intended recipient, be
>advised that any unauthorized disclosure, copying, distribution, or acting
>in reliance
>upon the contents of this E-mail is strictly prohibited. If you have
>received this E-mail transmission in error, please reply to sender to
>arrange for the return and proper delivery of the transmission.
>Subsequently, delete the message from your system immediately.


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