[Blindtlk] nfb and southwest

Fri May 27 16:08:55 UTC 2011

Good morning everyone,

Their horrendous treatment of passengers with special needs goes beyond the 
accessibility of their Web Site.     In addition to the blind large 
passengers know this all too well!Yours truly knows this from personal 
experience. I'm mentioning this issue as it illustrates a pattern of 
behavior by Southwest and other airlines.

    Just a word to the wise. Whenever a passenger receives less than 
favorable treatment by this airline they have a crafty way of telling 
disgruntled fliers to "Sit down and shut up" by issuing them vouchers for 
free travel! My advice, don't fall for his crap!Other airlines did this 
whenever blind passengers were mistreated by giving them vouchers for free 
travel. Fortunately the NFB told them that this stuff wouldn't fix the 
problem and Southwest needs to hear the same message. We once sued them for 
$10,000,000 due to their mistreatment of a passenger with a guide dog back 
in the early 1970s.

    Southwest believes that issuing passengers vouchers for free travel is a 
way for them to "Make it right" so they can continue to do their "Dirty 
work." If you asked me this is nothing but a form of appeasement and 
absolute horsepuckey! If Southwest and other airlines can afford to give 
away free travel to discontented passengers they can afford to make their 
Web site accessible, implement better cargo handling procedures to prevent 
damage to sensitive items such as professional recording equipment, install 
wider seats on their planes (Especially the new aircraft they currently have 
on order and those they will obtain due to their merger with Airtran),work 
with organizations such as the NFB to insure that their personnel know the 
best ways to assist blind passengers, the list goes on.

    Again if anyone experiences ill treatment by Southwest or any airline 
and is told to "Sit down and shut up" in the form of the issuance of 
vouchers for free flights don't fall for it! Let them know that you will 
only consider them having "Made things right" with you by their doing 
nothing less than fixing the problem that caused your dissatisfaction with 
them in the first place.

    By the way the line "Sit down and shut up" comes from Dr. Maurer. He 
gave a speech in 1986 in which he repeated it over and over again.

Peter Donahue whose fuze from mistreatment by Southwest Airlines two years 
ago is still lit and who is not looking forward to having to fly with them 
again.

Original Message ----- 
From: "Bryan Schulz" <b.schulz at sbcglobal.net>
To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
Sent: Friday, May 27, 2011 9:41 AM
Subject: Re: [Blindtlk] nfb and southwest

hi,

so a resolution was passed.
"we strongly urge"' doesn't mandate squat!

Bryan Schulz

----- Original Message ----- 
From: "David R.Stayer" <davidandloristayer at verizon.net>
To: <blindtlk at nfbnet.org>
Sent: Friday, May 27, 2011 9:17 AM
Subject: Re: [Blindtlk] nfb and southwest

> Perhaps w4e caN GET AN UPDATE AT CONVENTGION.
>
> ----- Original Message -----
> From: cheryl echevarria <cherylandmaxx at hotmail.com>
> To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
> Date: Friday, May 27, 2011 06:03:35 AM
> Subject: Re: [Blindtlk] nfb and southwest
>
>>
>>
>> Yes but many people have been having issues with the Southwest.com
>> website, this issue has not been rectified, when I use the website, it is
>> not recognizable either I have to call Southwest.com and the
>> reservationists don't know anything about it.
>>
>> But it is not that accessible.
>>
>>
>> Leading the Way in Independent Travel
>>
>> Cheryl Echevarria
>> http://www.Echevarriatravel.com<http://www.echevarriatravel.com/>
>> 631-456-5394
>> reservations at echevarriatravel.com<mailto:reservations at echevarriatravel.com>
>>
>>
>>
>> Affiliated as an Independent Contractor with Montrose Travel
>> CST-1018299-10
>> Affiliated as an Independent Contractor with Absolute Cruise and Travel,
>> Inc.
>>   ----- Original Message ----- 
>>   From: David R.Stayer<mailto:davidandloristayer at verizon.net>
>>   To: blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>
>>   Sent: Friday, May 27, 2011 9:11 AM
>>   Subject: Re: [Blindtlk] nfb and southwest
>>
>>
>>   We passed a resolution regarding this issue last year.
>>
>>   ----- Original Message -----
>>   From: mr. hooper
>> <james_hooper at earthlink.net<mailto:james_hooper at earthlink.net>>
>>   To:  <blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>>
>>   Date: Friday, May 27, 2011 02:58:10 AM
>>   Subject: [Blindtlk] nfb and southwest
>>
>>   >
>>   >
>>   > greetings all federationists am i correct that their was an issue
>> between nfb and southwest?
>>   >  at one time up to a week ago   their site had a link that made it
>> very usable.  they hav since moved the link to a different screen making
>> it vertually imposible  to book a flight i was just wondering what nfb's
>> sbance had been with accessability of their website.
>>   >   i have contacted both southwest and their response was we don't
>> have to comply with scrreen readers. i also contacted nfb's answer line
>> in terms of technology so hopefully they can fesove the issue.  when i
>> first contacted southwest a week ago i wasn't confruntational at all,  i
>> just wanted to point out that at one time their site worked quite well.
>>   > _______________________________________________
>>   > blindtlk mailing list
>>   > blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>
>>   >
>> http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org<http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org>
>>   > To unsubscribe, change your list options or get your account info for
>> blindtlk:
>>   >
>> http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/davidandloristayer%40verizon.net<http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/davidandloristayer%40verizon.net>
>>
>>   Each day is a precious gift.
>>   David R. Stayer,  LCSW-R
>>
>>   _______________________________________________
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>>
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>
> Each day is a precious gift.
> David R. Stayer,  LCSW-R
>
> _______________________________________________
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