[Blindtlk] nfb and southwest
Peter Donahue
pdonahue2 at satx.rr.com
Fri May 27 20:22:23 UTC 2011
Hello Cheryl and everyone,
Whether one excepts a voucher or not depends on the nature of the reason
for issuing them. Overbooked and canceled flights are one thing, but
continue to ignore the special needs of particular passengers is a good
reason to refuse them as they put the focus on presumably making someone a
"Happy customer" while ignoring the reasons for their complaint in the first
place.
Peter Donahue
----- Original Message -----
From: "cheryl echevarria" <cherylandmaxx at hotmail.com>
To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
Sent: Friday, May 27, 2011 11:44 AM
Subject: Re: [Blindtlk] nfb and southwest
All airlines give vouchers, you have never been at the airport when they
over book there flights and give you vouchers for either future travel or to
take the next flight as possible.
It is also up to the person who is doing your flights whether it is a travel
professional if they booked it for you, or doing it on your own to speak up
and complain and to contact the proper authorities with the companies,
whether southwest.com or anyone for that matter.
Group rates are also very expensive, not always the best way to go, to many
fees involved period. You wind up paying more for group airfare travel then
if you did it on your own.
Also NFB as well as ASTA, which I am also part of American Society of Travel
Agents are fighting not only for ourselves but fighting for our clients in
Congress on different issues, I am asking them to work with us in issues
pertaining to things currently going on, unfortunately since Southwest.com
is not ARC affiliated not much that they can do over it, but know our issues
as well, people in other state can actually go to the ASTA.org website and
contact your local chapter and ask about these issues as well; and see if
the local chapter will help, invite them to an NFB meeting. ASTA is the NFB
of the Travel Industry for both Agents and Clients.
Leading the Way in Independent Travel
Cheryl Echevarria
http://www.Echevarriatravel.com<http://www.echevarriatravel.com/>
631-456-5394
reservations at echevarriatravel.com<mailto:reservations at echevarriatravel.com>
Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10
Affiliated as an Independent Contractor with Absolute Cruise and Travel,
Inc.
----- Original Message -----
From: Peter Donahue<mailto:pdonahue2 at satx.rr.com>
To: Blind Talk Mailing List<mailto:blindtlk at nfbnet.org>
Sent: Friday, May 27, 2011 12:27 PM
Subject: Re: [Blindtlk] nfb and southwest
Good morning Cheryl and everyone,
It's also the responsibility of mistreated passengers to demand
that
their issues be corrected and to not be lead in to thinking that their
complaints will be resolved by Southwest or other airlines giving them
vouchers for free travel. Please see my previous post for further
information. I must call out what Southwest calls "Customers of Size" as
they're a part of the problem as in most cases Southwest issued them free
travel vouchers making them believe that this problem will be fixed when
in
truth they're going to keep doing their dirty work. They should have
refused
the vouchers and demanded that wider seats be installed on their aircraft.
Yes it's true it would mean slightly higher prices but if paying more for
a
plane ticket will mean that their planes will have seating capable of
accommodating passengers of any size and will be available on all legs of
their flights all I can say is "Bring it on!" Airlines have also done this
to the blind hence the illustration.
As for us we tried booking travel on other airlines. I have enough
frequent flier points for a first class upgrade on Continental but they
could only give it to me on the legs between Houston and Orlando hence
we're
stuck flying on Southwest. There are only four chapter members from here
going to the convention so a charter was out-of-the-question. All the
best.
Peter Donahue
----- Original Message -----
From: "cheryl echevarria"
<cherylandmaxx at hotmail.com<mailto:cherylandmaxx at hotmail.com>>
To: "Blind Talk Mailing List"
<blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>>
Sent: Friday, May 27, 2011 9:20 AM
Subject: Re: [Blindtlk] nfb and southwest
Hi all, let me explain about Southwest and Airtran, which are now the same
company under Southwest.
They might be the cheapest out there for flights, one problem is with them
they are not under the same umbrella of all the other airlines including
most International Airlines that fly in and out of the US.
They are not ARC - Airlines Reporting Corporation, this really shouldn't
matter to the everyday client, but in the industry that is a pain in the
butt, we don't get updates from the airlines should your flights change or
be cancelled until the last minute, and here is a little more explanation
on
what it is.
is a technology solutions company providing transaction settlement and
data
information services. Airlines, travel agencies, Corporate Travel
Departments (CTD), railroads, and other travel suppliers process more than
$80 billion annually through ARC's world-class settlement system - making
it
the financial backbone of travel distribution. ARC COMPASS®, the leading,
trusted source for travel transaction information, powers data and
analytical tools that help ARC customers make confident business
decisions.
Now it also has to follow ADA and Air Carrier Access Act, which is
stronger
then the ADA in our favor.
But the problem is that since they are not part of ARC, they think they
can
do anything they want, until someone like NFB or any other organization
comes around and shows them that they are wrong and then does it again.
I have not had any issues flying southwest, and they are the only airlines
out of my are of Long Island I can use without going to JFK.
Just putting my 2 cents again.
They don't work well with us Travel Professionals either. Since we have to
have ARC Certification to book air fees, since I am under a host agency,
rather 2, that they have the ARC certifications. So if someone is just
looking for airfare unless they cannot maneuver the websites I have no
problem in booking airfare for anyone.
Leading the Way in Independent Travel
Cheryl Echevarria
http://www.Echevarriatravel.com<http://www.echevarriatravel.com/<http://www.echevarriatravel.com%3chttp//www.echevarriatravel.com/>>
631-456-5394
reservations at echevarriatravel.com<mailto:reservations at echevarriatravel.com<mailto:reservations at echevarriatravel.com%3Cmailto:reservations at echevarriatravel.com>>
Affiliated as an Independent Contractor with Montrose Travel
CST-1018299-10
Affiliated as an Independent Contractor with Absolute Cruise and Travel,
Inc.
----- Original Message -----
From: David
R.Stayer<mailto:davidandloristayer at verizon.net<mailto:davidandloristayer at verizon.net>>
To:
blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org%3Cmailto:blindtlk at nfbnet.org>>
Sent: Friday, May 27, 2011 9:11 AM
Subject: Re: [Blindtlk] nfb and southwest
We passed a resolution regarding this issue last year.
----- Original Message -----
From: mr. hooper
<james_hooper at earthlink.net<mailto:james_hooper at earthlink.net<mailto:james_hooper at earthlink.net%3Cmailto:james_hooper at earthlink.net>>>
To:
<blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org%3Cmailto:blindtlk at nfbnet.org>>>
Date: Friday, May 27, 2011 02:58:10 AM
Subject: [Blindtlk] nfb and southwest
>
>
> greetings all federationists am i correct that their was an issue
between nfb and southwest?
> at one time up to a week ago their site had a link that made it
very
usable. they hav since moved the link to a different screen making it
vertually imposible to book a flight i was just wondering what nfb's
sbance
had been with accessability of their website.
> i have contacted both southwest and their response was we don't have
to comply with scrreen readers. i also contacted nfb's answer line in
terms
of technology so hopefully they can fesove the issue. when i first
contacted southwest a week ago i wasn't confruntational at all, i just
wanted to point out that at one time their site worked quite well.
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Each day is a precious gift.
David R. Stayer, LCSW-R
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