[Blindtlk] a sincere appology, and a possible discrimination case.

[Charlotte]

Wow, this is atrocious. I had a similar experience at Goodwill which was 
promptly taken care of. I called in to say that I'd be coming in and 
asked when would be the best time on a particular day. The lady said 
when they open is the best time before it gets busy. So I arranged a 
ride and got there at opening time. The manager on duty that day 
promptly informed me that all blind people have aides and next time I 
needed not to come to a store by myself but to bring this imaginary aide 
along. She did this in front of other customers as well which was 
humiliating. I informed her that blind people do not have aides, that we 
live independently and we are allowed to have help when we come in a 
store. Luckily I had friends in high places and had met the district 
manager of Goodwill. After a brief phone call in front of the manager, I 
was given assistance. She was unapologetic and went off muttering about 
blind people needing aides.

On 8/17/2014 1:44 PM, Arielle Silverman via blindtlk wrote:
> That's ridiculous! At 4 A.M. they were wasting more time arguing with
> you than it would have taken them to find the items you needed.
> I'm not sure if grocery stores are required to provide assistance but
> it seems on par with wheelchair accessibility. If they can't provide
> packages labeled in Braille, providing reader services seems like a
> reasonable accommodation.
> Arielle
>
>
> On 8/17/14, Michael Capelle via blindtlk <blindtlk at nfbnet.org> wrote:
>> Hello NFB!
>> I am coming to you to first of all, appologize for my bitterness.  For those
>>
>> who know me, I was very bitter about the NFB and its practices.  After this
>>
>> weekend, and my experience with another organization, I realize, that nfb is
>>
>> where I belong.
>> Please see the following incident that did happen to me this past week.
>>
>>
>>
>>> Hello all.
>>> I would like to discuss an incident which occured this past wednesday.
>>> I called a local grocery store, crossroads county market at or about 3:00
>>> A.M. I spoke to a gentleman, curtus, and asked if I could obtain shoppers
>>> assistance in an hour, as I am totally blind, and just needed a few
>>> items.
>>> He said that he would assist me, and to come on in.  I called metro cab,
>>> and was transported to the store.  When I arived, curtus was at the
>>> counter, and stated to the manager, ryan, that I was here, and he was
>>> going to help me shop.  Ryan immediately stopped him, and told him that I
>>> needed to bring in an assistant.  I immediately told him, that I don't
>>> just have assistance, and that they had helped me shop in the past.  He
>>> said yes we do have people that help us, and that if i can't bring in an
>>> assistant to arange one for later in the day.  I told him impossible, and
>>> he stated that he has handicapped friends who bring in assistance all the
>>> time.   I told him, that I am not his handicapped friends, and restated
>>> that they have helped me in the past, again, he said, his manager, ryan
>>> aiers told him that they are not to help us, and that we needed
>>> assistance.  I was outraged, and proceeded to call the Wausau police
>>> department.  After officers arived, and spoke to ryan, he told them that
>>> they are understaffed, and they again can not help me.
>>> The officers were very kind, and offered me a ride home.  Ryan told the
>>> officers that I was still allowed in the store, as long as I brought an
>>> assistant.
>>> Under the ADA, I believe there are clauses that protect our rights, and
>>> outline certain things a store must provide to blind persons?
>>> Do I have a case in regards to discrimination?
>>> Thanks.
>>> Mike.
>> After posting this to the ACB lists, a lot of people supported my side,
>> while the majority said I deserved it, that I should of prepared better, a
>> lot of people over there were just very rude, and really offended me.
>> I felt they just stood on the side-lines, I know the NFB stands up for what
>>
>> we believe, and that is what I am looking for in an organized movement.
>> Thanks,
>> Mike.
>>
>>
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>>
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