[Blindtlk] A Horrible Experience at Kmart

Thu Jul 16 18:00:32 UTC 2015

I just received this post in response to last night's post on Kmart's 
Facebook page. I thought I'd pass it along.

On 7/16/2015 7:13 AM, Cheryl Echevarria via blindtlk wrote:
> FYI, just remember we have taken on TARGET had to sue them, now they are
> working with us and sponsor of our National Convention. We need people
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> You can call 410-659-9314. You do not need to be an NFB member to inform us
> of issues, we don't know and cannot fight on things we do not know about.
> You can also email the paralegal team at vyingling at nfb.org
>
>
>
> Cheryl Echevarria, President
> National Federation of the Blind's Travel and Tourism Division
> A proud division of the
> NATIONAL FEDERATION OF THE BLIND - "Live the life you want"
> www.nfbtravel.org
> To join the talk list
> http://www.nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> 631-236-5138
> cherylandmaxx at hotmail.com
>
>         
> The National Federation of the Blind knows that blindness is not the
> characteristic that defines you or your future. Every day we raise the
> expectations of blind people, because low expectations create obstacles
> between blind people and our dreams. You can have the life you want;
> blindness is not what holds you back.
>
>
> Cheryl Echevarria
> Travel is our specialty and offering the best of meaningful travel for all
> ages is our passion!
> http://www.echevarriatravel.com
> reservations at echevarriatravel.com
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> Visit my website to get my FREE report, "Top 5 Good Reasons to Use a Travel
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> P.S. - Families of all sizes is my specialty. Whether you are just starting
> out and looking for that romantic destination for your destination wedding
> or honeymoon. Booking that planned family vacation to Walt Disney World or
> that bucket list trip that Grandma  & Grandpa are planning for the family, I
> would love to help you.
>
> We have partnered with Braille Smith. www.braillesmith.com for all her
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>
>
> -----Original Message-----
> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Cindy Ray
> via blindtlk
> Sent: Thursday, July 16, 2015 8:08 AM
> To: 'Blind Talk Mailing List'
> Cc: Cindy Ray
> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>
> Sears owns them now, but many of the stores are no longer in business.
> Cindy
>
>
> -----Original Message-----
> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of River Linda
> via blindtlk
> Sent: Wednesday, July 15, 2015 10:33 PM
> To: Blind Talk Mailing List
> Cc: River Linda
> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>
> Sorry that happened to you. I am not surprised, though. Everyone seems to be
> stressed and on edge all the time these days. I thought Kmart had gone out
> of business.
>
> On Wednesday, July 15, 2015, Charlotte via blindtlk <blindtlk at nfbnet.org>
> wrote:
>
>> I've been in the customer service industry before and still am
>> somewhat with making my own products. I would never in a million
>> hyears treat my customer this way, especialy when they were shopping
>> and spending a significant amount of money with me. I'd be like thanks
>> ladies for your business. Is there anything else we can do to help?
>> But no, instead, I am berated in front of other customers and
>> employees
> for taking up their time.
>>
>> On 7/15/2015 10:08 PM, Cindy Ray via blindtlk wrote:
>>
>>> Wow! I don't even know what to say. That is awful.
>>> Cindy
>>>
>>>
>>> -----Original Message-----
>>> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
>>> Charlotte via blindtlk
>>> Sent: Wednesday, July 15, 2015 10:02 PM
>>> To: Blind Talk Mailing List
>>> Cc: Charlotte
>>> Subject: [Blindtlk] A Horrible Experience at Kmart
>>>
>>> A few days ago my best friend and I were talking about the good deals
>>> she got while at Kmart with another friend of hers. They had sales on
>>> swimsuits, clothing, shoes, etc. and I was looking to purchase some
>>> of these same articles. She said she'd like to go back as well so we
>>> planned a trip for Friday, July 3, to go to Kmart on paratransit to
>>> get the items we wanted.
>>> I
>>> told her I'd call ahead the next day and let them know we were coming
>>> and that we would be there quite a while as we were two blind women,
>>> one in a wheelchair, looking for clothing and accessories. The next
>>> day I called to let them know. I spoke to the manager on duty. He
>>> assured me it was no problem. I didn't feel very satisfied with his
>>> brush-off quick response and told my husband about it. He then called
>>> again and spoke to a customer service lead. This time he, too, was
>>> assured that it would be no problem.
>>> He
>>> gave the times we'd be there and she said she'd get it taken care of
>>> and leave a note at the service desk so they could get someone in ladies'
>>> clothing or a similar department to help us. We again told her the
>>> length of time we were looking at and that there would be two of us.
>>> We arrived at Kmart Friday and I went to the service desk. I again
>>> said I had called ahead and spoken to two people and told them we
>>> were coming and that my friend and I would need help shopping. Not
>>> only were my two previous calls ignored, but we were given a male
>>> cashier who knew nothing about clothing. He, as an employee and a
>>> person, was fantastic. But I did not feel the most comfortable
>>> shopping for intimate apparel with a male not related to me.
>>> We proceeded to begin shopping and purchased some shoes, swimsuit,
>>> and were looking at pants. We had been shopping for about 2 hours. My
>>> friend and I were in the women's fitting room trying on clothing. All
>>> of a sudden there is a loud bang on the door. In a raised, scathing
>>> tone, the general manager of the store inquires how much longer we
>>> intend on tying his employee up.
>>> I
>>> again explained that we had called twice in advance and that I had
>>> indeed spoken to a manager on duty. I explained this in a calm tone,
>>> only letting a bit of my growing frustration show. Dan, the store
>>> manager, then proceeds to publicly, loudly berate me in front of the
>>> other customers and employees and tell me how unappreciative and
>>> ungrateful I am. He said I had tied up an employee for 3 or 4 hours.
>>> We had begun shopping at 11 and it was just after
>>> 1 when the incident occured. He said that from now on they are
>>> putting a
>>> 30
>>> minute maximum on any assistance because of my extreme attitude. I
>>> tried to reason with him as did my friend and say we were not being
>>> extreme. We'd tried to do the responsible thing and if we'd come
>>> separate they'd have had two employees tied up. It really hurt my
>>> feelings and upset me very much to be publicly humiliated and berated
>>> in front of the other customers and employees, and while I was trying
>>> on clothes in the women's fitting room.
>>> I
>>> came out of the room in tears. The gentleman helping us was appalled.
>>> He profusely apologized for his manager's rude behavior and said if
>>> he were us he'd just put everything back and walk out. I said I'd
>>> love to do that but with my transportation limitations, that wasn't
>>> an option for me. We did get checked out and went to wait for our
>>> ride.
>>> When I got home, I immediately called the corporate complaint department.
>>> The gentleman who took my call was also appalled by the classless
>>> behavior of the manager. I am still waiting to hear the resolution of
>>> this complaint.
>>> I will never set foot back in that store again unless that manager is
>>> no longer working there or at any store. He is rude, unprofessional,
>>> and according to the employee helping us, he treats his employees the
>>> same way.
>>> I've been verbally abused before and that was exactly what this
>>> experience reminded me of. My friend said he was accusing us of
>>> having an extreme attitude, when he was actually the one acting
>>> extreme. I would not recommend any person with a disability to go to
>>> Kmart. You will be treated as less than human and given the complete
>>> brush-off. If you go to the store on Lake St. Dan will impose a
>>> 30 minute maximum on your shopping time. This is not legal by ADA
>>> standards.
>>> He feels that we are taking advantage of a system and so I feel that
>>> he doesn't want us there or our business. Let Dan, the Kmart manager
>>> know what you think of what you just read. I have an update to this
>>> story. It is now July 15, and I still have not heard any word from
>>> corporate of any kind. I called twice and both times was told someone
>>> would get back in touch with me promptly. This has not happened.
>>> Apparently Sears and Kmart do not care about whether or not their
>>> customers are treated in a dignified manner.
>>> Charlotte
>>>
>>>
>>> --
>>> Visit my shop for handmade gemstone jewelry, bath products, and more.
>>> Click here.
>>> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
>>>
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>>> If you're a crafter looking to advertise your wares, or you wish to
>>> buy handcrafted products, send a blank email to
>>> HandmadeSellNTrade+subscribe at groups.io
>>>
>>>
>>> _______________________________________________
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>>>
>> --
>> Visit my shop for handmade gemstone jewelry, bath products, and more.
>> Click here.
>> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
>>
>> Need a tasty snack? Love popcorn? Try Hayward Main Street Gourmet
>> Popcorn.  Many flavors and gift packs.
>> Click Here.
>> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
>>
>> If you need a healthy snack packed with protein, try Jerky Direct.
>> Beef, turkey, and buffalo in many flavors to please everyone.
>> Click here.
>> www.mamaotter.jerkydirect.com
>>
>> Do You Bake? It's more than a question, it's a wonderful new company.
>> They feature everything from dip mixes to dessert mixes, bread and
>> breakfast mixes, dinner mixes, ready-made sauces and seasonings, grab
>> and go snacks, and a nice selection of gluten free products and
>> ready-to-bake treats for your pooch! Check out all the yum!
>> Click here.
>> www.doyoubake.com/mamaotter
>>
>> If you're a crafter looking to advertise your wares, or you wish to
>> buy handcrafted products, send a blank email to
>> HandmadeSellNTrade+subscribe at groups.io
>>
>>
>> _______________________________________________
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>> gmail.com
>>
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-- 
Visit my shop for handmade gemstone jewelry, bath products, and more.
Click here.
HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE

Need a tasty snack? Love popcorn? Try Hayward Main Street Gourmet Popcorn.  Many flavors and gift packs.
Click Here.
http://hmsgp.mybigcommerce.com/#a_aid=mamaotter

If you need a healthy snack packed with protein, try Jerky Direct. Beef, turkey, and buffalo in many flavors to please everyone.
Click here.
www.mamaotter.jerkydirect.com

Do You Bake? It's more than a question, it's a wonderful new company. They feature everything from dip mixes to dessert mixes, bread and breakfast mixes, dinner mixes, ready-made sauces and seasonings, grab and go snacks, and a nice selection of gluten free products and ready-to-bake treats for your pooch! Check out all the yum!
Click here.
www.doyoubake.com/mamaotter

If you're a crafter looking to advertise your wares, or you wish to buy handcrafted products, send a blank email to HandmadeSellNTrade+subscribe at groups.io