[Blindtlk] A Horrible Experience at Kmart

Thu Jul 16 18:08:18 UTC 2015

Corporate sent a letter to Dan's boss and that is who I am supposedly 
waiting on a response for. They sent a letter to the district manager 
and regional manager, none of which have been responded to.

On 7/16/2015 9:12 AM, Judy Jones via blindtlk wrote:
> Dan must have been having a bad day, but his boss should know about it.  Calling corporate seems to me to be going too hi up.  Are you following the chain of command?  Who is directly above Dan?
>
> Judy
>
> -----Original Message-----
> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Charlotte via blindtlk
> Sent: Wednesday, July 15, 2015 9:12 PM
> To: Blind Talk Mailing List
> Cc: Charlotte
> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>
> I've been in the customer service industry before and still am somewhat with making my own products. I would never in a million hyears treat my customer this way, especialy when they were shopping and spending a significant amount of money with me. I'd be like thanks ladies for your business. Is there anything else we can do to help? But no, instead, I am berated in front of other customers and employees for taking up their time.
>
>
> On 7/15/2015 10:08 PM, Cindy Ray via blindtlk wrote:
>> Wow! I don't even know what to say. That is awful.
>> Cindy
>>
>>
>> -----Original Message-----
>> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
>> Charlotte via blindtlk
>> Sent: Wednesday, July 15, 2015 10:02 PM
>> To: Blind Talk Mailing List
>> Cc: Charlotte
>> Subject: [Blindtlk] A Horrible Experience at Kmart
>>
>> A few days ago my best friend and I were talking about the good deals
>> she got while at Kmart with another friend of hers. They had sales on
>> swimsuits, clothing, shoes, etc. and I was looking to purchase some of
>> these same articles. She said she'd like to go back as well so we
>> planned a trip for Friday, July 3, to go to Kmart on paratransit to
>> get the items we wanted. I told her I'd call ahead the next day and
>> let them know we were coming and that we would be there quite a while
>> as we were two blind women, one in a wheelchair, looking for clothing
>> and accessories. The next day I called to let them know. I spoke to
>> the manager on duty. He assured me it was no problem. I didn't feel
>> very satisfied with his brush-off quick response and told my husband
>> about it. He then called again and spoke to a customer service lead.
>> This time he, too, was assured that it would be no problem. He gave
>> the times we'd be there and she said she'd get it taken care of and leave a note at the service desk so they could get someone in ladies'
>> clothing or a similar department to help us. We again told her the
>> length of time we were looking at and that there would be two of us.
>> We arrived at Kmart Friday and I went to the service desk. I again
>> said I had called ahead and spoken to two people and told them we were
>> coming and that my friend and I would need help shopping. Not only
>> were my two previous calls ignored, but we were given a male cashier
>> who knew nothing about clothing. He, as an employee and a person, was
>> fantastic. But I did not feel the most comfortable shopping for intimate apparel with a male not related to me.
>> We proceeded to begin shopping and purchased some shoes, swimsuit, and
>> were looking at pants. We had been shopping for about 2 hours. My
>> friend and I were in the women's fitting room trying on clothing. All
>> of a sudden there is a loud bang on the door. In a raised, scathing
>> tone, the general manager of the store inquires how much longer we
>> intend on tying his employee up. I again explained that we had called
>> twice in advance and that I had indeed spoken to a manager on duty. I
>> explained this in a calm tone, only letting a bit of my growing
>> frustration show. Dan, the store manager, then proceeds to publicly,
>> loudly berate me in front of the other customers and employees and
>> tell me how unappreciative and ungrateful I am. He said I had tied up
>> an employee for 3 or 4 hours. We had begun shopping at 11 and it was
>> just after
>> 1 when the incident occured. He said that from now on they are putting
>> a 30 minute maximum on any assistance because of my extreme attitude.
>> I tried to reason with him as did my friend and say we were not being
>> extreme. We'd tried to do the responsible thing and if we'd come
>> separate they'd have had two employees tied up. It really hurt my
>> feelings and upset me very much to be publicly humiliated and berated
>> in front of the other customers and employees, and while I was trying
>> on clothes in the women's fitting room. I came out of the room in
>> tears. The gentleman helping us was appalled. He profusely apologized
>> for his manager's rude behavior and said if he were us he'd just put
>> everything back and walk out. I said I'd love to do that but with my
>> transportation limitations, that wasn't an option for me. We did get checked out and went to wait for our ride.
>> When I got home, I immediately called the corporate complaint department.
>> The gentleman who took my call was also appalled by the classless
>> behavior of the manager. I am still waiting to hear the resolution of this complaint.
>> I will never set foot back in that store again unless that manager is
>> no longer working there or at any store. He is rude, unprofessional,
>> and according to the employee helping us, he treats his employees the same way.
>> I've been verbally abused before and that was exactly what this
>> experience reminded me of. My friend said he was accusing us of having
>> an extreme attitude, when he was actually the one acting extreme. I
>> would not recommend any person with a disability to go to Kmart. You
>> will be treated as less than human and given the complete brush-off.
>> If you go to the store on Lake St. Dan will impose a
>> 30 minute maximum on your shopping time. This is not legal by ADA standards.
>> He feels that we are taking advantage of a system and so I feel that
>> he doesn't want us there or our business. Let Dan, the Kmart manager
>> know what you think of what you just read. I have an update to this
>> story. It is now July 15, and I still have not heard any word from
>> corporate of any kind. I called twice and both times was told someone
>> would get back in touch with me promptly. This has not happened.
>> Apparently Sears and Kmart do not care about whether or not their
>> customers are treated in a dignified manner.
>> Charlotte
>>
>>
>> --
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>> Click here.
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>>
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>>
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>>
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>> buy handcrafted products, send a blank email to
>> HandmadeSellNTrade+subscribe at groups.io
>>
>>
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> --
> Visit my shop for handmade gemstone jewelry, bath products, and more.
> Click here.
> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
>
> Need a tasty snack? Love popcorn? Try Hayward Main Street Gourmet Popcorn.  Many flavors and gift packs.
> Click Here.
> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
>
> If you need a healthy snack packed with protein, try Jerky Direct. Beef, turkey, and buffalo in many flavors to please everyone.
> Click here.
> www.mamaotter.jerkydirect.com
>
> Do You Bake? It's more than a question, it's a wonderful new company. They feature everything from dip mixes to dessert mixes, bread and breakfast mixes, dinner mixes, ready-made sauces and seasonings, grab and go snacks, and a nice selection of gluten free products and ready-to-bake treats for your pooch! Check out all the yum!
> Click here.
> www.doyoubake.com/mamaotter
>
> If you're a crafter looking to advertise your wares, or you wish to buy handcrafted products, send a blank email to HandmadeSellNTrade+subscribe at groups.io
>
>
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>
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>

-- 
Visit my shop for handmade gemstone jewelry, bath products, and more.
Click here.
HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE

Need a tasty snack? Love popcorn? Try Hayward Main Street Gourmet Popcorn.  Many flavors and gift packs.
Click Here.
http://hmsgp.mybigcommerce.com/#a_aid=mamaotter

If you need a healthy snack packed with protein, try Jerky Direct. Beef, turkey, and buffalo in many flavors to please everyone.
Click here.
www.mamaotter.jerkydirect.com

Do You Bake? It's more than a question, it's a wonderful new company. They feature everything from dip mixes to dessert mixes, bread and breakfast mixes, dinner mixes, ready-made sauces and seasonings, grab and go snacks, and a nice selection of gluten free products and ready-to-bake treats for your pooch! Check out all the yum!
Click here.
www.doyoubake.com/mamaotter

If you're a crafter looking to advertise your wares, or you wish to buy handcrafted products, send a blank email to HandmadeSellNTrade+subscribe at groups.io