[Blindtlk] A Horrible Experience at Kmart

Thu Jul 16 18:42:28 UTC 2015

I don't know if it's just me, but the actual post isn't showing up.

Sent from my iPhone

> On Jul 16, 2015, at 2:00 PM, Charlotte via blindtlk <blindtlk at nfbnet.org> wrote:
> 
> I just received this post in response to last night's post on Kmart's Facebook page. I thought I'd pass it along.
> 
> 
>> On 7/16/2015 7:13 AM, Cheryl Echevarria via blindtlk wrote:
>> FYI, just remember we have taken on TARGET had to sue them, now they are
>> working with us and sponsor of our National Convention. We need people
>> documenting everything, and then sending information to the NFB Legal Team.
>> You can call 410-659-9314. You do not need to be an NFB member to inform us
>> of issues, we don't know and cannot fight on things we do not know about.
>> You can also email the paralegal team at vyingling at nfb.org
>> 
>> 
>> 
>> Cheryl Echevarria, President
>> National Federation of the Blind's Travel and Tourism Division
>> A proud division of the
>> NATIONAL FEDERATION OF THE BLIND - "Live the life you want"
>> www.nfbtravel.org
>> To join the talk list
>> http://www.nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
>> 631-236-5138
>> cherylandmaxx at hotmail.com
>> 
>>        The National Federation of the Blind knows that blindness is not the
>> characteristic that defines you or your future. Every day we raise the
>> expectations of blind people, because low expectations create obstacles
>> between blind people and our dreams. You can have the life you want;
>> blindness is not what holds you back.
>> 
>> 
>> Cheryl Echevarria
>> Travel is our specialty and offering the best of meaningful travel for all
>> ages is our passion!
>> http://www.echevarriatravel.com
>> reservations at echevarriatravel.com
>> 631-456-5394
>> 
>> Visit my website to get my FREE report, "Top 5 Good Reasons to Use a Travel
>> Professional"
>> 
>> I build my business on referrals. Please pass my details on to friends and
>> family members that deserve the best vacation that they can imagine
>> 
>> P.S. - Families of all sizes is my specialty. Whether you are just starting
>> out and looking for that romantic destination for your destination wedding
>> or honeymoon. Booking that planned family vacation to Walt Disney World or
>> that bucket list trip that Grandma  & Grandpa are planning for the family, I
>> would love to help you.
>> 
>> We have partnered with Braille Smith. www.braillesmith.com for all her
>> braille needs.  Gail Smith is the Secretary of the NFB of Alabama
>> 
>> 
>> 
>> -----Original Message-----
>> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Cindy Ray
>> via blindtlk
>> Sent: Thursday, July 16, 2015 8:08 AM
>> To: 'Blind Talk Mailing List'
>> Cc: Cindy Ray
>> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>> 
>> Sears owns them now, but many of the stores are no longer in business.
>> Cindy
>> 
>> 
>> -----Original Message-----
>> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of River Linda
>> via blindtlk
>> Sent: Wednesday, July 15, 2015 10:33 PM
>> To: Blind Talk Mailing List
>> Cc: River Linda
>> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>> 
>> Sorry that happened to you. I am not surprised, though. Everyone seems to be
>> stressed and on edge all the time these days. I thought Kmart had gone out
>> of business.
>> 
>> On Wednesday, July 15, 2015, Charlotte via blindtlk <blindtlk at nfbnet.org>
>> wrote:
>> 
>>> I've been in the customer service industry before and still am
>>> somewhat with making my own products. I would never in a million
>>> hyears treat my customer this way, especialy when they were shopping
>>> and spending a significant amount of money with me. I'd be like thanks
>>> ladies for your business. Is there anything else we can do to help?
>>> But no, instead, I am berated in front of other customers and
>>> employees
>> for taking up their time.
>>> 
>>>> On 7/15/2015 10:08 PM, Cindy Ray via blindtlk wrote:
>>>> 
>>>> Wow! I don't even know what to say. That is awful.
>>>> Cindy
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
>>>> Charlotte via blindtlk
>>>> Sent: Wednesday, July 15, 2015 10:02 PM
>>>> To: Blind Talk Mailing List
>>>> Cc: Charlotte
>>>> Subject: [Blindtlk] A Horrible Experience at Kmart
>>>> 
>>>> A few days ago my best friend and I were talking about the good deals
>>>> she got while at Kmart with another friend of hers. They had sales on
>>>> swimsuits, clothing, shoes, etc. and I was looking to purchase some
>>>> of these same articles. She said she'd like to go back as well so we
>>>> planned a trip for Friday, July 3, to go to Kmart on paratransit to
>>>> get the items we wanted.
>>>> I
>>>> told her I'd call ahead the next day and let them know we were coming
>>>> and that we would be there quite a while as we were two blind women,
>>>> one in a wheelchair, looking for clothing and accessories. The next
>>>> day I called to let them know. I spoke to the manager on duty. He
>>>> assured me it was no problem. I didn't feel very satisfied with his
>>>> brush-off quick response and told my husband about it. He then called
>>>> again and spoke to a customer service lead. This time he, too, was
>>>> assured that it would be no problem.
>>>> He
>>>> gave the times we'd be there and she said she'd get it taken care of
>>>> and leave a note at the service desk so they could get someone in ladies'
>>>> clothing or a similar department to help us. We again told her the
>>>> length of time we were looking at and that there would be two of us.
>>>> We arrived at Kmart Friday and I went to the service desk. I again
>>>> said I had called ahead and spoken to two people and told them we
>>>> were coming and that my friend and I would need help shopping. Not
>>>> only were my two previous calls ignored, but we were given a male
>>>> cashier who knew nothing about clothing. He, as an employee and a
>>>> person, was fantastic. But I did not feel the most comfortable
>>>> shopping for intimate apparel with a male not related to me.
>>>> We proceeded to begin shopping and purchased some shoes, swimsuit,
>>>> and were looking at pants. We had been shopping for about 2 hours. My
>>>> friend and I were in the women's fitting room trying on clothing. All
>>>> of a sudden there is a loud bang on the door. In a raised, scathing
>>>> tone, the general manager of the store inquires how much longer we
>>>> intend on tying his employee up.
>>>> I
>>>> again explained that we had called twice in advance and that I had
>>>> indeed spoken to a manager on duty. I explained this in a calm tone,
>>>> only letting a bit of my growing frustration show. Dan, the store
>>>> manager, then proceeds to publicly, loudly berate me in front of the
>>>> other customers and employees and tell me how unappreciative and
>>>> ungrateful I am. He said I had tied up an employee for 3 or 4 hours.
>>>> We had begun shopping at 11 and it was just after
>>>> 1 when the incident occured. He said that from now on they are
>>>> putting a
>>>> 30
>>>> minute maximum on any assistance because of my extreme attitude. I
>>>> tried to reason with him as did my friend and say we were not being
>>>> extreme. We'd tried to do the responsible thing and if we'd come
>>>> separate they'd have had two employees tied up. It really hurt my
>>>> feelings and upset me very much to be publicly humiliated and berated
>>>> in front of the other customers and employees, and while I was trying
>>>> on clothes in the women's fitting room.
>>>> I
>>>> came out of the room in tears. The gentleman helping us was appalled.
>>>> He profusely apologized for his manager's rude behavior and said if
>>>> he were us he'd just put everything back and walk out. I said I'd
>>>> love to do that but with my transportation limitations, that wasn't
>>>> an option for me. We did get checked out and went to wait for our
>>>> ride.
>>>> When I got home, I immediately called the corporate complaint department.
>>>> The gentleman who took my call was also appalled by the classless
>>>> behavior of the manager. I am still waiting to hear the resolution of
>>>> this complaint.
>>>> I will never set foot back in that store again unless that manager is
>>>> no longer working there or at any store. He is rude, unprofessional,
>>>> and according to the employee helping us, he treats his employees the
>>>> same way.
>>>> I've been verbally abused before and that was exactly what this
>>>> experience reminded me of. My friend said he was accusing us of
>>>> having an extreme attitude, when he was actually the one acting
>>>> extreme. I would not recommend any person with a disability to go to
>>>> Kmart. You will be treated as less than human and given the complete
>>>> brush-off. If you go to the store on Lake St. Dan will impose a
>>>> 30 minute maximum on your shopping time. This is not legal by ADA
>>>> standards.
>>>> He feels that we are taking advantage of a system and so I feel that
>>>> he doesn't want us there or our business. Let Dan, the Kmart manager
>>>> know what you think of what you just read. I have an update to this
>>>> story. It is now July 15, and I still have not heard any word from
>>>> corporate of any kind. I called twice and both times was told someone
>>>> would get back in touch with me promptly. This has not happened.
>>>> Apparently Sears and Kmart do not care about whether or not their
>>>> customers are treated in a dignified manner.
>>>> Charlotte
>>>> 
>>>> 
>>>> --
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>>>> If you're a crafter looking to advertise your wares, or you wish to
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>>>> 
>>>> 
>>>> _______________________________________________
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>>>> 
>>>> 
>>>> _______________________________________________
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>>>> 
>>> --
>>> Visit my shop for handmade gemstone jewelry, bath products, and more.
>>> Click here.
>>> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
>>> 
>>> Need a tasty snack? Love popcorn? Try Hayward Main Street Gourmet
>>> Popcorn.  Many flavors and gift packs.
>>> Click Here.
>>> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
>>> 
>>> If you need a healthy snack packed with protein, try Jerky Direct.
>>> Beef, turkey, and buffalo in many flavors to please everyone.
>>> Click here.
>>> www.mamaotter.jerkydirect.com
>>> 
>>> Do You Bake? It's more than a question, it's a wonderful new company.
>>> They feature everything from dip mixes to dessert mixes, bread and
>>> breakfast mixes, dinner mixes, ready-made sauces and seasonings, grab
>>> and go snacks, and a nice selection of gluten free products and
>>> ready-to-bake treats for your pooch! Check out all the yum!
>>> Click here.
>>> www.doyoubake.com/mamaotter
>>> 
>>> If you're a crafter looking to advertise your wares, or you wish to
>>> buy handcrafted products, send a blank email to
>>> HandmadeSellNTrade+subscribe at groups.io
>>> 
>>> 
>>> _______________________________________________
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>> _______________________________________________
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>> 
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> 
> -- 
> Visit my shop for handmade gemstone jewelry, bath products, and more.
> Click here.
> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
> 
> Need a tasty snack? Love popcorn? Try Hayward Main Street Gourmet Popcorn.  Many flavors and gift packs.
> Click Here.
> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
> 
> If you need a healthy snack packed with protein, try Jerky Direct. Beef, turkey, and buffalo in many flavors to please everyone.
> Click here.
> www.mamaotter.jerkydirect.com
> 
> Do You Bake? It's more than a question, it's a wonderful new company. They feature everything from dip mixes to dessert mixes, bread and breakfast mixes, dinner mixes, ready-made sauces and seasonings, grab and go snacks, and a nice selection of gluten free products and ready-to-bake treats for your pooch! Check out all the yum!
> Click here.
> www.doyoubake.com/mamaotter
> 
> If you're a crafter looking to advertise your wares, or you wish to buy handcrafted products, send a blank email to HandmadeSellNTrade+subscribe at groups.io
> 
> 
> _______________________________________________
> blindtlk mailing list
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