[Blindtlk] A Horrible Experience at Kmart Emails becoming spam
Marci Carpenter
mjc59 at comcast.net
Thu Jul 16 22:17:03 UTC 2015
Hi folks,
I have now counted over 140 emails on this thread. What happened was atrocious and I appreciate that people want to make suggestions. It seems to me, and I am just speaking for myself and have no authority here, that this has been analyzed into the ground. I can tell you that, after the first few messages I, and most people, stop looking at these. Over 140 emails on one topic is way too many and becomes like a kind of spam. If any of you wonder why more people don’t contribute to this list this is why.
> On Jul 16, 2Hi folkd015, at 1:49 PM, Cindy Ray via blindtlk <blindtlk at nfbnet.org> wrote:
>
> I would likely not ask any clerk to do that but, rather, would do the same
> thing. My friend, Linda, goes in with me. I don't mind that.
> Cindy
>
>
> -----Original Message-----
> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org <mailto:blindtlk-bounces at nfbnet.org>] On Behalf Of Judy Jones
> via blindtlk
> Sent: Thursday, July 16, 2015 2:49 PM
> To: Blind Talk Mailing List
> Cc: Judy Jones
> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>
> I would be uncomfortable asking someone to go into the room with me, but
> would prefer them to wait outside, then model the outer garment being
> purchased.
>
> Judy
>
> -----Original Message-----
> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Cindy Ray
> via blindtlk
> Sent: Thursday, July 16, 2015 1:36 PM
> To: 'Blind Talk Mailing List'
> Cc: Cindy Ray
> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>
> I once went shopping with a male employee of ours. The woman I was working
> with made some kind of comment about needing plus sizes or something. She
> gave me about one or two items. I was upset and wasn't going to purchase
> anymore. This guy went and got some suits he thought might work and brought
> them. I think he picked the one that ultimately did. He was so mad that he
> made the woman become more attentive. I would have no problem going with a
> male. The nice thing about a female is they can go into the room with you
> and help you determine how you look if you want that. That's why I usually
> go with my friend.
> Cindy
>
>
> -----Original Message-----
> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Judy Jones
> via blindtlk
> Sent: Thursday, July 16, 2015 2:32 PM
> To: Blind Talk Mailing List
> Cc: Judy Jones
> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>
> I know it. I would also feel more comfortable with a woman when shopping
> for women's clothing.
>
> Judy
>
>
> -----Original Message-----
> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Charlotte
> via blindtlk
> Sent: Thursday, July 16, 2015 12:10 PM
> To: Blind Talk Mailing List
> Cc: Charlotte
> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>
> Oh I did compliment the cashier highly whehn I called in to corporate.
> He was fantastic. I just wish they had given me a woman that worked in the
> clothing department as that would've speeded things up significantly. But
> that was in no way the cashier's fault and he was great and did what he
> could to help.
>
>
> On 7/16/2015 9:15 AM, Judy Jones via blindtlk wrote:
>> While you are making the complaint, I would also somehow slip in there
>> the
> top-notch customer service you did receive from the employee who helped you,
> so you don't come across as just another complainer. Maybe you could also
> end your complaint with a solution on how things could be handled next time,
> and leave it on a positive note.
>>
>> Judy
>>
>> -----Original Message-----
>> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
>> Charlotte via blindtlk
>> Sent: Wednesday, July 15, 2015 10:11 PM
>> To: Heather Field; Blind Talk Mailing List
>> Cc: Charlotte
>> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>>
>> Hello. Thanks so much for your advice. I will definitely write a
>> letter
> and send it. I do have the names of the 2 people I spoke to and the dates
> and times. My county case worker has already contacted our newspaper but I
> do not know if it will get anywhere. I will put this letter together as soon
> as I can. Again, thank you very much for your advice.
>>
>>
>> On 7/15/2015 10:58 PM, Heather Field via blindtlk wrote:
>>> Hello Charlotte,
>>> Sorry to hear you were treated so appallingly.
>>> If you really want to follow this incident through to a satisfactory
>>> resolution, I suggest that you document your complaint in writing and
>>> send it, priority mail, to corporate complaints department. This way
>>> you will be able to keep track of dates. It is important to get the
>>> names of those to whom you spoke on the phone when you called
>>> corporate complaints. When you write to them and you require a
>>> receipt from the postal service that proves the letter was delivered,
>>> and it lists when and to whom, you can build your case, showing how
>>> they continue to ignore you and to do nothing about the unacceptable
>>> behaviour of their store manager. If they do, in fact, ignore several
>>> letters, then you can decide whether you would like to make a
>>> complaint to one of the government entities. Or, you might decide to
>>> take your story and complaint, and your carefully kept evidence, to
>>> your local newspaper or television news producers, to warn everyone
>>> in your local community about how K-mart allows some of its store
>>> managers to treat shoppers with special needs.
>>> I hope you do decide to put your complaint in writing and follow it
>>> up. It may take some time and effort but this is the only way we
>>> achieve change, by individuals insisting on incremental changes.
>>> Warmly,
>>> Heather
>>>
>>> -----Original Message----- From: Charlotte via blindtlk
>>> Sent: Wednesday, July 15, 2015 10:02 PM
>>> To: Blind Talk Mailing List
>>> Cc: Charlotte
>>> Subject: [Blindtlk] A Horrible Experience at Kmart
>>>
>>> A few days ago my best friend and I were talking about the good deals
>>> she got while at Kmart with another friend of hers. They had sales on
>>> swimsuits, clothing, shoes, etc. and I was looking to purchase some
>>> of these same articles. She said she'd like to go back as well so we
>>> planned a trip for Friday, July 3, to go to Kmart on paratransit to
>>> get the items we wanted. I told her I'd call ahead the next day and
>>> let them know we were coming and that we would be there quite a while
>>> as we were two blind women, one in a wheelchair, looking for clothing
>>> and accessories. The next day I called to let them know. I spoke to
>>> the manager on duty. He assured me it was no problem. I didn't feel
>>> very satisfied with his brush-off quick response and told my husband
>>> about it. He then called again and spoke to a customer service lead.
>>> This time he, too, was assured that it would be no problem. He gave
>>> the times we'd be there and she said she'd get it taken care of and
>>> leave a note at the service desk so they could get someone in ladies'
>>> clothing or a similar department to help us. We again told her the
>>> length of time we were looking at and that there would be two of us.
>>> We arrived at Kmart Friday and I went to the service desk. I again
>>> said I had called ahead and spoken to two people and told them we
>>> were coming and that my friend and I would need help shopping. Not
>>> only were my two previous calls ignored, but we were given a male
>>> cashier who knew nothing about clothing. He, as an employee and a
>>> person, was fantastic. But I did not feel the most comfortable
>>> shopping
> for intimate apparel with a male not related to me.
>>> We proceeded to begin shopping and purchased some shoes, swimsuit,
>>> and were looking at pants. We had been shopping for about 2 hours. My
>>> friend and I were in the women's fitting room trying on clothing. All
>>> of a sudden there is a loud bang on the door. In a raised, scathing
>>> tone, the general manager of the store inquires how much longer we
>>> intend on tying his employee up. I again explained that we had called
>>> twice in advance and that I had indeed spoken to a manager on duty. I
>>> explained this in a calm tone, only letting a bit of my growing
>>> frustration show. Dan, the store manager, then proceeds to publicly,
>>> loudly berate me in front of the other customers and employees and
>>> tell me how unappreciative and ungrateful I am. He said I had tied up
>>> an employee for 3 or 4 hours. We had begun shopping at 11 and it was
>>> just after 1 when the incident occurred. He said that from now on
>>> they are putting a 30 minute maximum on any assistance because of my
>>> extreme attitude. I tried to reason with him as did my friend and say
>>> we were not being extreme. We'd tried to do the responsible thing and
>>> if we'd come separate they'd have had two employees tied up. It
>>> really hurt my feelings and upset me very much to be publicly
>>> humiliated and berated in front of the other customers and employees,
>>> and while I was trying on clothes in the women's fitting room. I came
>>> out of the room in tears. The gentleman helping us was appalled. He
>>> profusely apologized for his manager's rude behavior and said if he
>>> were us he'd just put everything back and walk out. I said I'd love
>>> to do that but with my transportation limitations, that wasn't an
>>> option
> for me. We did get checked out and went to wait for our ride.
>>> When I got home, I immediately called the corporate complaint
>>> department. The gentleman who took my call was also appalled by the
>>> classless behavior of the manager. I am still waiting to hear the
>>> resolution of this complaint. I will never set foot back in that
>>> store again unless that manager is no longer working there or at any
> store.
>>> He is rude, unprofessional, and according to the employee helping us,
>>> he treats his employees the same way. I've been verbally abused
>>> before and that was exactly what this experience reminded me of. My
>>> friend said he was accusing us of having an extreme attitude, when he
>>> was actually the one acting extreme. I would not recommend any person
>>> with a disability to go to Kmart. You will be treated as less than
>>> human and given the complete brush-off. If you go to the store on
>>> Lake
> St.
>>> Dan will impose a
>>> 30 minute maximum on your shopping time. This is not legal by ADA
>>> standards. He feels that we are taking advantage of a system and so I
>>> feel that he doesn't want us there or our business. Let Dan, the
>>> Kmart manager know what you think of what you just read. I have an
>>> update to this story. It is now July 15, and I still have not heard
>>> any word from corporate of any kind. I called twice and both times
>>> was told someone would get back in touch with me promptly. This has
>>> not
> happened.
>>> Apparently Sears and Kmart do not care about whether or not their
>>> customers are treated in a dignified manner.
>>> Charlotte
>>>
>>>
>> --
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>>
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>
> --
> Visit my shop for handmade gemstone jewelry, bath products, and more.
> Click here.
> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
>
> Need a tasty snack? Love popcorn? Try Hayward Main Street Gourmet Popcorn.
> Many flavors and gift packs.
> Click Here.
> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
>
> If you need a healthy snack packed with protein, try Jerky Direct. Beef,
> turkey, and buffalo in many flavors to please everyone.
> Click here.
> www.mamaotter.jerkydirect.com
>
> Do You Bake? It's more than a question, it's a wonderful new company. They
> feature everything from dip mixes to dessert mixes, bread and breakfast
> mixes, dinner mixes, ready-made sauces and seasonings, grab and go snacks,
> and a nice selection of gluten free products and ready-to-bake treats for
> your pooch! Check out all the yum!
> Click here.
> www.doyoubake.com/mamaotter
>
> If you're a crafter looking to advertise your wares, or you wish to buy
> handcrafted products, send a blank email to
> HandmadeSellNTrade+subscribe at groups.io
>
>
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