[Blindtlk] Problem with emails on my BrailleNote Apex

[Judy Jones]

Hello,

I also have a U2.

Just a thought.  Can you go into your settings and only receive a few e-mails at a time and take care of them, then load another few.  I believe by default the unit receives 64 at a time.  It may also have something to do with your provider, just guessing at this.  I have not had this problem now with a Gmail account, but I did have e-mail problems with our local provider, Cableone.

Have you also tried googling the error message?  That might give you some ideas.  I would talk to HIMS (888) 520-4467 first, then check with your provider if need be.

Judy

-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Sami Osborne via blindtlk
Sent: Monday, August 22, 2016 12:44 PM
To: nabs-l at nfbnet.org; blindtlk at nfbnet.org
Cc: Sami Osborne
Subject: [Blindtlk] Problem with emails on my BrailleNote Apex

Hi all,

I'm having a rather major issue with receiving my emails on my Apex.  I've been out of town for about three weeks and had very limited access to the internet.  As a result, when I came back home the other day, I had about 210 emails waiting for me to download.  When I try to do this, it does so successfully at first, but then When I get to about the 80 to 100 mark, I start getting a message: "error receiving email: error 10054" (or maybe just 1054, I can't remember exactly.  When I press Space with H to get help, the only commands listed are: to retry, press R and to exit, press space with E.  When I retry with R, the Apex doesn't do anything and just keeps showing the same error message, and when I exit, it just stops downloading, without it even asking me if I want to continue downloading or hanging up immediately.  What do you guys suggest I do to solve this problem? By the way, just in case you're wondering, I'll still be able to read your replies, using my iPhone.

Also, when replying, I'm kindly asking all of you to please not say that I should give up my Apex.  I already know that there are better products out there, but the problem is that I'll be starting college in two weeks, so I therefore don't have enough time to request a new notetaker from my state's rehab agency.  I may get one next year or the year after, but at this point, I can only use my Apex right now.

I hope you guys can assist me in this problem and that you have suggestions on what I can do to solve it before I call Humanware's Technical Support team.

Thanks and, for those who have already started moving into college, I hope you enjoy the start to your semester.

Thanks again,

Sami

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