[Blindtlk] Uncollated and Unbound Braille Material

[Peter Donahue]

Good evening everyone,

 

                This afternoon, in addition to receiving two prescription
medicines from CVS/Caremark Mail Order Service, I also received some braille
documentation describing the dangers and the side effects of the two
medicines. While I appreciated CVS/Caremark including the subscription
information in braille, the pages were unbound and uncollated. Would we
stand for that if we were sighted? Absolutely not!

 

                Needless to say, I called CVS/Caremark Customer Service.
There was not much the representative could do, so she transferred me to one
of her managers named Orion. Orion sent an email directly to the pharmacy
since the pharmacy was responsible for packing and shipping the medicines to
me.

 

                We have received such unbound and uncollated documentation
from our local transit service, and for the past year, any documentation we
receive has been collated and bound properly. In addition, when the Texas
Division of Blind Services was the Texas Commission for the Blind, I
received an unbound, uncollated document. Even NFB has given out uncollated,
unbound documentation at national conventions.

 

                I strongly urge that if any of you use CVS/Caremark as your
subscription drug provider, or if you receive braille documentation from any
other groups, please call and/or send them a letter or email. We do not need
to tolerate unbound, uncollated pages. I know if I transcribed and proofread
such documentation, I would make sure the pages were collagted and bound
before shipping.

 

                At any rate, those are my two cents on this matter. Here's
hoping you enjoy the rest of your weekend!

 

Mary Donahue