[Blindtlk] Good afternoon everyone, Re: A Horrible Experience at Kmart

Tue Jan 26 22:40:44 UTC 2016

My best friend who is sighted shops online all the time because she has no
desire to shop in stores anymore. The only thing she doesn't do online is
grocery shopping, because she is too impatient to put the effort into our
local chain's web site. As for me, I work full time and have other
disabilities, and going out to do errands and shop is not fun anymore. It's
exhausting. Lol. 

-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Peter
Donahue via blindtlk
Sent: Tuesday, January 26, 2016 3:36 PM
To: Blind Talk Mailing List <blindtlk at nfbnet.org>
Cc: Peter Donahue <pdonahue2 at satx.rr.com>
Subject: [Blindtlk] Good afternoon everyone, Re: A Horrible Experience at
Kmart

Hello Brian and everyone,

     The same can be said for those blind people that prefer to shop 
online or via an automatic replenishment service than to waste time 
going to the store to buy items they could buy online quite easily, 
fighting with paratransit when it comes time to bring the goods home and 
one can spend time more productively. Why should we be made to feel like 
hermits and always feel the need to put ourselves on display for the 
public when sighted individuals avail themselves of these conveniences 
without reservation so they can make more efficient use of their time 
and saving money in the process.

Peter Donahue

Bryan Schulz via blindtlk wrote:
> Hi,
>
> When the price of a dewalt drill was $100 less than the same model at home
> depot, nobody is going to make me feel bad about shopping from my couch!
> Bryan
>
> -----Original Message-----
> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Carly
> Mihalakis via blindtlk
> Sent: Tuesday, January 26, 2016 11:56 AM
> To: Blind Talk Mailing List; 'Blind Talk Mailing List'
> Cc: Carly Mihalakis
> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>
> Good morning, everyone,
>
> 	This is precisely why On-line shopping and such
> doesn't appeal to me personally. Why not  do a
> little traveling, persuing the good things life
> sometimes offers, not to mention  having an
> opportunity to model for people how blind folks
> find their life experiences and in fact, do the
> same things as everybody else but perhaps a little differently.
> CarFrom: blindtlk
> [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
> Cheryl Echevarria via blindtlk Sent: Thursday,
> July 16, 2015 2:26 PM To: 'Blind Talk Mailing
> List' Cc: Cheryl Echevarria Subject: Re:
> [Blindtlk] A Horrible Experience at Kmart I would
> like to say, becoming hermits and not getting out
> of the house and traveling? As stated early live
> the life you want, and I am totally for those who
> want to not go shopping without other people with
> you, but when you do go shopping. on in
> restaurants, etc. That we show independence.
> Sitting home doesn't give that. I also order
> online, but remember staying home the outside
> world doesn't learn about blind people. Things
> like the KNFB Reader which is now an app on your
> sell phone can help with this for shopping. It
> can tell you want you are looking at or at least
> read a code, and there are exciting other
> inventions on the horizon. Google Glass, which we
> tried at the NFB Travel & Tourism, and other
> divisions at convention. Michael Hingson was part
> of the group. Many things new and updated  at
> convention. -----Original Message----- From:
> blindtlk [mailto:blindtlk-bounces at nfbnet.org] On
> Behalf Of Charlotte via blindtlk Sent: Thursday,
> July 16, 2015 2:30 PM To: Blind Talk Mailing List
> Cc: Charlotte Subject: Re: [Blindtlk] A Horrible
> Experience at Kmart Hi. Our paratransit is pretty
> much 24/7 so I would be okay with coming at a
> time that was less busy. It was 2 hours when the
> manager came in, not 4. We were planning to stay
> for 3. I asked the cashier when we started
> shopping if that was acceptable and he said it
> was. I've had to change employees before and was
> totally okay with that. One time I had to wait 20
> minutes for another employee to come off break
> and was okay with that because I knew about it
> ahead of time. I am very willing to work with
> people if they are willing to work with me. I
> know I take a bit longer because of my mobility
> issues and am totally okay with rotating
> employees or waiting 20 minutes or so for them to
> get someone else. On 7/16/2015 1:01 PM, Judy
> Jones via blindtlk wrote: > My concern about
> calling in ahead of time, although I understand
> why it was done, is that, if you start them
> thinking you need special arrangements/help, then
> in future they may get the idea to ask you to
> only shop certain times when they CAN offer the
> time and attention you are asking for ahead of
> time.  You might want to go during a time you can
> use your paratransit, but the store may then say,
> well, we don't have the personnel or scheduling
> to be able to accommodate you, you need to come
> at such-and-such time. > > In other words, if you
> start asking for special ahead of time help, they
> could start putting limits.  They shouldn't but
> that may get them thinking in that direction. > >
> A long time ago, when I went into the Winn-Dixie
> late at night to shop, I was told to come back
> during the day when there was more staff to offer
> customer assistance. > > I told them that I
> worked and commuted, and had to come when was
> convenient for me.  With that explanation, I was
> promptly offered customer assistance, and have
> never had a problem since. > > Also, with
> employees, they are needed in certain departments
> doing certain tasks, and the shift's schedules
> are made accordingly.  To take four hours to shop
> with one employee can upset the scheduling and
> possibly disrupt that employee's lunch break.  It
> might be good to check with your shopper to make
> sure the time frame will work with them.  A
> solution is to work with one shopper for a while,
> then trade to another if the first employee needs
> to take his break or clock out.  As I understand
> it, they are strict with their employees and
> clocked time, something we as customers don't
> usually have to think about, but we should be
> considerate of those factors. > > Judy > >
> -----Original Message----- > From: blindtlk
> [mailto:blindtlk-bounces at nfbnet.org] On Behalf
> Of > Charlotte via blindtlk > Sent: Thursday,
> July 16, 2015 11:46 AM > To: Blind Talk Mailing
> List > Cc: Charlotte > Subject: Re: [Blindtlk] A
> Horrible Experience at Kmart > > That definitely
> had an impact on it for sure. Also, there were 2
> of us, both totally blind and one in a
> wheelchair. That added onto the time. > That's
> the main reason I called ahead and told
> them. > > > On 7/16/2015 7:47 AM, justin williams
> via blindtlk wrote: >> Yeah, not having the
> knowledgeable employee is what may have caused it
> to be so time consuming. >> >> >> -----Original
> Message----- >> From: blindtlk
> [mailto:blindtlk-bounces at nfbnet.org] On Behalf
> Of >> Charlotte via blindtlk >> Sent: Thursday,
> July 16, 2015 8:46 AM >> To: Blind Talk Mailing
> List >> Cc: Charlotte >> Subject: Re: [Blindtlk]
> A Horrible Experience at Kmart >> >> It was 2
> hours when he banged on the door and there were 2
> of us and we were looking for several items that
> took a long time to find. Also, if they'd given
> us a female it would've went a lot quicker. Also,
> if that were going to be a problem, we could've
> been notified of that when we, twice, called
> ahead. >> >> >> On 7/16/2015 2:16 AM, Paul Wick
> via blindtlk wrote: >>> No offense meant, but I
> would never tie up customer service for 3 1/2
> hours. but that doesn't eexcuse his rather
> narrowminded behavior. >>> >>> Paul >>> >>> Sent
> from my iPhone >>> >>>> On Jul 15, 2015, at 8:02
> PM, Charlotte via blindtlk <blindtlk at nfbnet.org>
> wrote: >>>> >>>> A few days ago my best friend
> and I were talking about the good deals she got
> while at Kmart with another friend of hers. They
> had sales on swimsuits, clothing, shoes, etc. and
> I was looking to purchase some of these same
> articles. She said she'd like to go back as well
> so we planned a trip for Friday, July 3, to go to
> Kmart on paratransit to get the items we wanted.
> I told her I'd call ahead the next day and let
> them know we were coming and that we would be
> there quite a while as we were two blind women,
> one in a wheelchair, looking for clothing and
> accessories. The next day I called to let them
> know. I spoke to the manager on duty. He assured
> me it was no problem. I didn't feel very
> satisfied with his brush-off quick response and
> told my husband about it. He then called again
> and spoke to a customer service lead. This time
> he, too, was assured that it would be no problem.
> He gave the times we'd be there and she said
> she'd get it taken care of and leave a note at
> the service desk so they could get someone in
> ladies' clothing or a similar department to help
> us. We again told her the length of time we were
> looking at and that there would be two of us. We
> arrived at Kmart Friday and I went to the service
> desk. I again said I had called ahead and spoken
> to two people and told them we were coming and
> that my friend and I would need help shopping.
> Not only were my two previous calls ignored, but
> we were given a male cashier who knew nothing
> about clothing. He, as an employee and a person,
> was fantastic. But I did not feel the most
> comfortable shopping for intimate apparel with a
> male not related to me. We proceeded to begin
> shopping and purchased some shoes, swimsuit, and
> were looking at pants. We had been shopping for
> about 2 hours. My friend and I were in the
> women's fitting room trying on clothing. All of a
> sudden there is a loud bang on the door. In a
> raised, scathing tone, the general manager of the
> store inquires how much longer we intend on tying
> his employee up. I again explained that we had
> called twice in advance and that I had indeed
> spoken to a manager on duty. I explained this in
> a calm tone, only letting a bit of my growing
> frustration show. Dan, the store manager, then
> proceeds to publicly, loudly berate me in front
> of the other customers and employees and tell me
> how unappreciative and ungrateful I am. He said I
> had tied up an employee for 3 or 4 hours. We had
> begun shopping at 11 and it was just after 1 when
> the incident occured. He said that from now on
> they are putting a 30 minute maximum on any
> assistance because of my extreme attitude. I
> tried to reason with him as did my friend and say
> we were not being extreme. We'd tried to do the
> responsible thing and if we'd come separate
> they'd have had two employees tied up. It really
> hurt my feelings and upset me very much to be
> publicly humiliated and berated in front of the
> other customers and employees, and while I was
> trying on clothes in the women's fitting room. I
> came out of the room in tears. The gentleman
> helping us was appalled. He profusely apologized
> for his manager's rude behavior and said if he
> were us he'd just put everything back and walk
> out. I said I'd love to do that but with my
> transportation limitations, that wasn't an option
> for me. We did get checked out and went to wait
> for our ride. When I got home, I immediately
> called the corporate complaint department. The
> gentleman who took my call was also appalled by
> the classless behavior of the manager. I am still
> waiting to hear the resolution of this complaint.
> I will never set foot back in that store again
> unless that manager is no longer working there or
> at any store. He is rude, unprofessional, and
> according to the employee helping us, he treats
> his employees the same way. I've been verbally
> abused before and that was exactly what this
> experience reminded me of. My friend said he was
> accusing us of having an extreme attitude, when
> he was actually the one acting extreme. I would
> not recommend any person with a disability to go
> to Kmart. You will be treated as less than human
> and given the complete brush-off. If you go to
> the store on Lake St. Dan will impose a 30 minute
> maximum on your shopping time. This is not legal
> by ADA standards. He feels that we are taking
> advantage of a system and so I feel that he
> doesn't want us there or our business. Let Dan,
> the Kmart manager know what you think of what you
> just read. I have an update to this story. It is
> now July 15, and I still have not heard any word
> from corporate of any kind. I called twice and
> both times was told someone would get back in
> touch with me promptly. This has not happened.
> Apparently Sears and Kmart do not care about
> whether or not their customers are treated in a
> dignified manner. >>>> Charlotte >>>> >>>> >>>>
> -- >>>> Visit my shop for handmade gemstone
> jewelry, bath products, and more. >>>> Click
> here. >>>>
> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >>>> >>>>
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> Main Street Gourmet Popcorn.  Many flavors and
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>   >> >>>> If you need a healthy snack packed with
> protein, try Jerky Direct. Beef, turkey, and
> buffalo in many flavors to please everyone. >>>>
> Click here. >>>>
> www.mamaotter.jerkydirect.com >>>> >>>> Do You
> Bake? It's more than a question, it's a wonderful
> new company. They feature everything from dip
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> mixes, dinner mixes, ready-made sauces and
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> ready-to-bake treats for your pooch! Check out
> all the yum! >>>> Click here. >>>>
> www.doyoubake.com/mamaotter >>>> >>>> If you're a
> crafter looking to advertise your wares, or you
> wish to >>>> buy handcrafted products, send a
> blank email to >>>>
> HandmadeSellNTrade+subscribe at groups.io >>>> >>>> >
>   >>>
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>   >>> 0c >>> omcast.net >> -- >> Visit my shop for
> handmade gemstone jewelry, bath products, and
> more. >> Click here. >>
> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >> >>
> Need a tasty snack? Love popcorn? Try Hayward
> Main Street Gourmet Popcorn.  Many flavors and
> gift packs. >> Click Here. >>
> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter >>
>    >> If you need a healthy snack packed with
> protein, try Jerky Direct. Beef, turkey, and
> buffalo in many flavors to please everyone. >>
> Click here. >>
> www.mamaotter.jerkydirect.com >> >> Do You Bake?
> It's more than a question, it's a wonderful new
> company. They feature everything from dip mixes
> to dessert mixes, bread and breakfast mixes,
> dinner mixes, ready-made sauces and seasonings,
> grab and go snacks, and a nice selection of
> gluten free products and ready-to-bake treats for
> your pooch! Check out all the yum! >> Click
> here. >> www.doyoubake.com/mamaotter >> >> If
> you're a crafter looking to advertise your wares,
> or you wish to >> buy handcrafted products, send
> a blank email to >>
> HandmadeSellNTrade+subscribe at groups.io >> >> >> >>
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>   >> comcast.net -- Visit my shop for handmade
> gemstone jewelry, bath products, and more. Click
> here. HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
> Need a tasty snack? Love popcorn? Try Hayward
> Main Street Gourmet Popcorn.  Many flavors and
> gift packs. Click Here.
> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
> If you need a healthy snack packed with protein,
> try Jerky Direct. Beef, turkey, and buffalo in
> many flavors to please everyone. Click here.
> www.mamaotter.jerkydirect.com Do You Bake? It's
> more than a question, it's a wonderful new
> company. They feature everything from dip mixes
> to dessert mixes, bread and breakfast mixes,
> dinner mixes, ready-made sauces and seasonings,
> grab and go snacks, and a nice selection of
> gluten free products and ready-to-bake treats for
> your pooch! Check out all the yum! Click here.
> www.doyoubake.com/mamaotter If you're a crafter
> looking to advertise your wares, or you wish to
> buy handcrafted products, send a blank email to
> HandmadeSellNTrade+subscribe at groups.io
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