[Blindtlk] Good afternoon everyone, Re: A Horrible Experience at Kmart

Wed Jan 27 01:40:55 UTC 2016

I agree with YourAssessment

If you've got NoSight, Might AsWell StayOut of Sight

Shop Online & Work from Home & Go to College-School Online & 
ChatWithFriends Online & Get Social Online (FaceBook&Twitter) & Get 
Fit at Home (Exercise) & Order IN (Delivery of Food)

As for me, as a TotallyBlindGuy, I MuchPrefer to DoThings InPerson

As I said earlier, WhatEver Floats YourBoat
At 02:53 PM 1/26/2016, you wrote:
>I think it should be a personal choice. I hate computers therefore 
>never shop online. I like the social aspect of getting out of the 
>house too. Not for the reasons necessarily one lady put out 
>here.  I'm a woman on a mission and just want to get out of there. I 
>just like being around people especially since I live alone. My 
>boyfriend does a little bit of both and he is blind.
>
>Living the life you want means doing things that suit you best. As 
>for being on show, we don't have a choice. Whether we decide to shop 
>online or in a store people are going to draw conclusions about the 
>blind. We also have to remember that there are people with multiple 
>disabilities that pose different challenges and be understanding of 
>them. I applaud Charlotte and her friend for what they're doing but 
>wish they didn't have to. I wish I didn't have to explain stuff all 
>the time, but if it helps one person understand better and treat the 
>next blind person kinder I'm going to do it. Remember we are a 
>minority. If there were as many blind people as Hispanics in this 
>country most people would know some braille. Most people know some Spanish.
>
>Just asking that responders think about how they say things here. 
>Some of this has been kind a harsh but probably it was not intended 
>that way. Collectively were blind but we're still individuals with 
>different stories.
>
>Ericka Short
>"What is right is not always popular; what is popular is not always right."
>
>  from my iPhone
>
> > On Jan 26, 2016, at 4:36 PM, Peter Donahue via blindtlk 
> <blindtlk at nfbnet.org> wrote:
> >
> > Hello Brian and everyone,
> >
> >
> >    The same can be said for those blind people that prefer to 
> shop online or via an automatic replenishment service than to waste 
> time going to the store to buy items they could buy online quite 
> easily, fighting with paratransit when it comes time to bring the 
> goods home and one can spend time more productively. Why should we 
> be made to feel like hermits and always feel the need to put 
> ourselves on display for the public when sighted individuals avail 
> themselves of these conveniences without reservation so they can 
> make more efficient use of their time and saving money in the process.
> >
> > Peter Donahue
> >
> > Bryan Schulz via blindtlk wrote:
> >> Hi,
> >>
> >> When the price of a dewalt drill was $100 less than the same model at home
> >> depot, nobody is going to make me feel bad about shopping from my couch!
> >> Bryan
> >>
> >> -----Original Message-----
> >> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Carly
> >> Mihalakis via blindtlk
> >> Sent: Tuesday, January 26, 2016 11:56 AM
> >> To: Blind Talk Mailing List; 'Blind Talk Mailing List'
> >> Cc: Carly Mihalakis
> >> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
> >>
> >> Good morning, everyone,
> >>
> >>    This is precisely why On-line shopping and such
> >> doesn't appeal to me personally. Why not  do a
> >> little traveling, persuing the good things life
> >> sometimes offers, not to mention  having an
> >> opportunity to model for people how blind folks
> >> find their life experiences and in fact, do the
> >> same things as everybody else but perhaps a little differently.
> >> CarFrom: blindtlk
> >> [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
> >> Cheryl Echevarria via blindtlk Sent: Thursday,
> >> July 16, 2015 2:26 PM To: 'Blind Talk Mailing
> >> List' Cc: Cheryl Echevarria Subject: Re:
> >> [Blindtlk] A Horrible Experience at Kmart I would
> >> like to say, becoming hermits and not getting out
> >> of the house and traveling? As stated early live
> >> the life you want, and I am totally for those who
> >> want to not go shopping without other people with
> >> you, but when you do go shopping. on in
> >> restaurants, etc. That we show independence.
> >> Sitting home doesn't give that. I also order
> >> online, but remember staying home the outside
> >> world doesn't learn about blind people. Things
> >> like the KNFB Reader which is now an app on your
> >> sell phone can help with this for shopping. It
> >> can tell you want you are looking at or at least
> >> read a code, and there are exciting other
> >> inventions on the horizon. Google Glass, which we
> >> tried at the NFB Travel & Tourism, and other
> >> divisions at convention. Michael Hingson was part
> >> of the group. Many things new and updated  at
> >> convention. -----Original Message----- From:
> >> blindtlk [mailto:blindtlk-bounces at nfbnet.org] On
> >> Behalf Of Charlotte via blindtlk Sent: Thursday,
> >> July 16, 2015 2:30 PM To: Blind Talk Mailing List
> >> Cc: Charlotte Subject: Re: [Blindtlk] A Horrible
> >> Experience at Kmart Hi. Our paratransit is pretty
> >> much 24/7 so I would be okay with coming at a
> >> time that was less busy. It was 2 hours when the
> >> manager came in, not 4. We were planning to stay
> >> for 3. I asked the cashier when we started
> >> shopping if that was acceptable and he said it
> >> was. I've had to change employees before and was
> >> totally okay with that. One time I had to wait 20
> >> minutes for another employee to come off break
> >> and was okay with that because I knew about it
> >> ahead of time. I am very willing to work with
> >> people if they are willing to work with me. I
> >> know I take a bit longer because of my mobility
> >> issues and am totally okay with rotating
> >> employees or waiting 20 minutes or so for them to
> >> get someone else. On 7/16/2015 1:01 PM, Judy
> >> Jones via blindtlk wrote: > My concern about
> >> calling in ahead of time, although I understand
> >> why it was done, is that, if you start them
> >> thinking you need special arrangements/help, then
> >> in future they may get the idea to ask you to
> >> only shop certain times when they CAN offer the
> >> time and attention you are asking for ahead of
> >> time.  You might want to go during a time you can
> >> use your paratransit, but the store may then say,
> >> well, we don't have the personnel or scheduling
> >> to be able to accommodate you, you need to come
> >> at such-and-such time. > > In other words, if you
> >> start asking for special ahead of time help, they
> >> could start putting limits.  They shouldn't but
> >> that may get them thinking in that direction. > >
> >> A long time ago, when I went into the Winn-Dixie
> >> late at night to shop, I was told to come back
> >> during the day when there was more staff to offer
> >> customer assistance. > > I told them that I
> >> worked and commuted, and had to come when was
> >> convenient for me.  With that explanation, I was
> >> promptly offered customer assistance, and have
> >> never had a problem since. > > Also, with
> >> employees, they are needed in certain departments
> >> doing certain tasks, and the shift's schedules
> >> are made accordingly.  To take four hours to shop
> >> with one employee can upset the scheduling and
> >> possibly disrupt that employee's lunch break.  It
> >> might be good to check with your shopper to make
> >> sure the time frame will work with them.  A
> >> solution is to work with one shopper for a while,
> >> then trade to another if the first employee needs
> >> to take his break or clock out.  As I understand
> >> it, they are strict with their employees and
> >> clocked time, something we as customers don't
> >> usually have to think about, but we should be
> >> considerate of those factors. > > Judy > >
> >> -----Original Message----- > From: blindtlk
> >> [mailto:blindtlk-bounces at nfbnet.org] On Behalf
> >> Of > Charlotte via blindtlk > Sent: Thursday,
> >> July 16, 2015 11:46 AM > To: Blind Talk Mailing
> >> List > Cc: Charlotte > Subject: Re: [Blindtlk] A
> >> Horrible Experience at Kmart > > That definitely
> >> had an impact on it for sure. Also, there were 2
> >> of us, both totally blind and one in a
> >> wheelchair. That added onto the time. > That's
> >> the main reason I called ahead and told
> >> them. > > > On 7/16/2015 7:47 AM, justin williams
> >> via blindtlk wrote: >> Yeah, not having the
> >> knowledgeable employee is what may have caused it
> >> to be so time consuming. >> >> >> -----Original
> >> Message----- >> From: blindtlk
> >> [mailto:blindtlk-bounces at nfbnet.org] On Behalf
> >> Of >> Charlotte via blindtlk >> Sent: Thursday,
> >> July 16, 2015 8:46 AM >> To: Blind Talk Mailing
> >> List >> Cc: Charlotte >> Subject: Re: [Blindtlk]
> >> A Horrible Experience at Kmart >> >> It was 2
> >> hours when he banged on the door and there were 2
> >> of us and we were looking for several items that
> >> took a long time to find. Also, if they'd given
> >> us a female it would've went a lot quicker. Also,
> >> if that were going to be a problem, we could've
> >> been notified of that when we, twice, called
> >> ahead. >> >> >> On 7/16/2015 2:16 AM, Paul Wick
> >> via blindtlk wrote: >>> No offense meant, but I
> >> would never tie up customer service for 3 1/2
> >> hours. but that doesn't eexcuse his rather
> >> narrowminded behavior. >>> >>> Paul >>> >>> Sent
> >> from my iPhone >>> >>>> On Jul 15, 2015, at 8:02
> >> PM, Charlotte via blindtlk <blindtlk at nfbnet.org>
> >> wrote: >>>> >>>> A few days ago my best friend
> >> and I were talking about the good deals she got
> >> while at Kmart with another friend of hers. They
> >> had sales on swimsuits, clothing, shoes, etc. and
> >> I was looking to purchase some of these same
> >> articles. She said she'd like to go back as well
> >> so we planned a trip for Friday, July 3, to go to
> >> Kmart on paratransit to get the items we wanted.
> >> I told her I'd call ahead the next day and let
> >> them know we were coming and that we would be
> >> there quite a while as we were two blind women,
> >> one in a wheelchair, looking for clothing and
> >> accessories. The next day I called to let them
> >> know. I spoke to the manager on duty. He assured
> >> me it was no problem. I didn't feel very
> >> satisfied with his brush-off quick response and
> >> told my husband about it. He then called again
> >> and spoke to a customer service lead. This time
> >> he, too, was assured that it would be no problem.
> >> He gave the times we'd be there and she said
> >> she'd get it taken care of and leave a note at
> >> the service desk so they could get someone in
> >> ladies' clothing or a similar department to help
> >> us. We again told her the length of time we were
> >> looking at and that there would be two of us. We
> >> arrived at Kmart Friday and I went to the service
> >> desk. I again said I had called ahead and spoken
> >> to two people and told them we were coming and
> >> that my friend and I would need help shopping.
> >> Not only were my two previous calls ignored, but
> >> we were given a male cashier who knew nothing
> >> about clothing. He, as an employee and a person,
> >> was fantastic. But I did not feel the most
> >> comfortable shopping for intimate apparel with a
> >> male not related to me. We proceeded to begin
> >> shopping and purchased some shoes, swimsuit, and
> >> were looking at pants. We had been shopping for
> >> about 2 hours. My friend and I were in the
> >> women's fitting room trying on clothing. All of a
> >> sudden there is a loud bang on the door. In a
> >> raised, scathing tone, the general manager of the
> >> store inquires how much longer we intend on tying
> >> his employee up. I again explained that we had
> >> called twice in advance and that I had indeed
> >> spoken to a manager on duty. I explained this in
> >> a calm tone, only letting a bit of my growing
> >> frustration show. Dan, the store manager, then
> >> proceeds to publicly, loudly berate me in front
> >> of the other customers and employees and tell me
> >> how unappreciative and ungrateful I am. He said I
> >> had tied up an employee for 3 or 4 hours. We had
> >> begun shopping at 11 and it was just after 1 when
> >> the incident occured. He said that from now on
> >> they are putting a 30 minute maximum on any
> >> assistance because of my extreme attitude. I
> >> tried to reason with him as did my friend and say
> >> we were not being extreme. We'd tried to do the
> >> responsible thing and if we'd come separate
> >> they'd have had two employees tied up. It really
> >> hurt my feelings and upset me very much to be
> >> publicly humiliated and berated in front of the
> >> other customers and employees, and while I was
> >> trying on clothes in the women's fitting room. I
> >> came out of the room in tears. The gentleman
> >> helping us was appalled. He profusely apologized
> >> for his manager's rude behavior and said if he
> >> were us he'd just put everything back and walk
> >> out. I said I'd love to do that but with my
> >> transportation limitations, that wasn't an option
> >> for me. We did get checked out and went to wait
> >> for our ride. When I got home, I immediately
> >> called the corporate complaint department. The
> >> gentleman who took my call was also appalled by
> >> the classless behavior of the manager. I am still
> >> waiting to hear the resolution of this complaint.
> >> I will never set foot back in that store again
> >> unless that manager is no longer working there or
> >> at any store. He is rude, unprofessional, and
> >> according to the employee helping us, he treats
> >> his employees the same way. I've been verbally
> >> abused before and that was exactly what this
> >> experience reminded me of. My friend said he was
> >> accusing us of having an extreme attitude, when
> >> he was actually the one acting extreme. I would
> >> not recommend any person with a disability to go
> >> to Kmart. You will be treated as less than human
> >> and given the complete brush-off. If you go to
> >> the store on Lake St. Dan will impose a 30 minute
> >> maximum on your shopping time. This is not legal
> >> by ADA standards. He feels that we are taking
> >> advantage of a system and so I feel that he
> >> doesn't want us there or our business. Let Dan,
> >> the Kmart manager know what you think of what you
> >> just read. I have an update to this story. It is
> >> now July 15, and I still have not heard any word
> >> from corporate of any kind. I called twice and
> >> both times was told someone would get back in
> >> touch with me promptly. This has not happened.
> >> Apparently Sears and Kmart do not care about
> >> whether or not their customers are treated in a
> >> dignified manner. >>>> Charlotte >>>> >>>> >>>>
> >> -- >>>> Visit my shop for handmade gemstone
> >> jewelry, bath products, and more. >>>> Click
> >> here. >>>>
> >> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >>>> >>>>
> >>   Need a tasty snack? Love popcorn? Try Hayward
> >> Main Street Gourmet Popcorn.  Many flavors and
> >> gift packs. >>>> Click Here. >>>>
> >> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter >>
> >>  >> >>>> If you need a healthy snack packed with
> >> protein, try Jerky Direct. Beef, turkey, and
> >> buffalo in many flavors to please everyone. >>>>
> >> Click here. >>>>
> >> www.mamaotter.jerkydirect.com >>>> >>>> Do You
> >> Bake? It's more than a question, it's a wonderful
> >> new company. They feature everything from dip
> >> mixes to dessert mixes, bread and breakfast
> >> mixes, dinner mixes, ready-made sauces and
> >> seasonings, grab and go snacks, and a nice
> >> selection of gluten free products and
> >> ready-to-bake treats for your pooch! Check out
> >> all the yum! >>>> Click here. >>>>
> >> www.doyoubake.com/mamaotter >>>> >>>> If you're a
> >> crafter looking to advertise your wares, or you
> >> wish to >>>> buy handcrafted products, send a
> >> blank email to >>>>
> >> HandmadeSellNTrade+subscribe at groups.io >>>> >>>> >
> >>  >>>
> >> _______________________________________________ >>
> >>  >> blindtlk mailing list >>>>
> >> blindtlk at nfbnet.org >>>>
> >> http://nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org
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> >> get your account info for blindtlk: >>>>
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> >>  >>>> com >>>
> >> _______________________________________________ >>
> >>  > blindtlk mailing list >>>
> >> blindtlk at nfbnet.org >>>
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> >> http://nfbnet.org/mailman/options/blindtlk_nfbnet.org/sirius_black%4
> >>  >>> 0c >>> omcast.net >> -- >> Visit my shop for
> >> handmade gemstone jewelry, bath products, and
> >> more. >> Click here. >>
> >> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >> >>
> >> Need a tasty snack? Love popcorn? Try Hayward
> >> Main Street Gourmet Popcorn.  Many flavors and
> >> gift packs. >> Click Here. >>
> >> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter >>
> >>   >> If you need a healthy snack packed with
> >> protein, try Jerky Direct. Beef, turkey, and
> >> buffalo in many flavors to please everyone. >>
> >> Click here. >>
> >> www.mamaotter.jerkydirect.com >> >> Do You Bake?
> >> It's more than a question, it's a wonderful new
> >> company. They feature everything from dip mixes
> >> to dessert mixes, bread and breakfast mixes,
> >> dinner mixes, ready-made sauces and seasonings,
> >> grab and go snacks, and a nice selection of
> >> gluten free products and ready-to-bake treats for
> >> your pooch! Check out all the yum! >> Click
> >> here. >> www.doyoubake.com/mamaotter >> >> If
> >> you're a crafter looking to advertise your wares,
> >> or you wish to >> buy handcrafted products, send
> >> a blank email to >>
> >> HandmadeSellNTrade+subscribe at groups.io >> >> >> >>
> >>   _______________________________________________
> >> _______________________________________________ >>
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> >> http://nfbnet.org/mailman/options/blindtlk_nfbnet.org/justin.williams
> >>  >> 2%40gmail.com >> >> >>
> >> _______________________________________________ >>
> >>   blindtlk mailing list >> blindtlk at nfbnet.org >>
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> >> get your account info for blindtlk: >>
> >> http://nfbnet.org/mailman/options/blindtlk_nfbnet.org/sirius_black%40
> >>  >> comcast.net -- Visit my shop for handmade
> >> gemstone jewelry, bath products, and more. Click
> >> here. HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
> >> Need a tasty snack? Love popcorn? Try Hayward
> >> Main Street Gourmet Popcorn.  Many flavors and
> >> gift packs. Click Here.
> >> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
> >> If you need a healthy snack packed with protein,
> >> try Jerky Direct. Beef, turkey, and buffalo in
> >> many flavors to please everyone. Click here.
> >> www.mamaotter.jerkydirect.com Do You Bake? It's
> >> more than a question, it's a wonderful new
> >> company. They feature everything from dip mixes
> >> to dessert mixes, bread and breakfast mixes,
> >> dinner mixes, ready-made sauces and seasonings,
> >> grab and go snacks, and a nice selection of
> >> gluten free products and ready-to-bake treats for
> >> your pooch! Check out all the yum! Click here.
> >> www.doyoubake.com/mamaotter If you're a crafter
> >> looking to advertise your wares, or you wish to
> >> buy handcrafted products, send a blank email to
> >> HandmadeSellNTrade+subscribe at groups.io
> >> _______________________________________________
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