[Blindtlk] Good afternoon everyone, Re: A Horrible Experience at Kmart

[Judy Jones]

You can get groceries through Amazon, plus subscription service to have 
items regularly used delivered on a regular basis.  We haven't done that at 
this point, but I think the replenishment is a great service.

Judy


-----Original Message----- 
From: Jewel via blindtlk
Sent: Tuesday, January 26, 2016 3:43 PM
To: Blind Talk Mailing List
Cc: Jewel
Subject: Re: [Blindtlk] Good afternoon everyone,Re: A Horrible Experience at 
Kmart

I resemble that! I work from home as a freelance writer, go to college when 
necessary, but shop for most of my things online. If I could shop for 
groceries online, I would. Although, I think I would go to the store for 
produce and meat and not trust the cells associate to pick out my meat and 
produce. I have had some great experiences with Amazon.com, Walmart.com, and 
Chewy.com. I love getting packages in the mail, and not being able to sit in 
the living room and Braleass on my Amazon.com app. There's no reason I have 
to go to the store and less is not on Amazon or another site. Why should I 
have to go to the store? I live a busy life and don't have time to.
Sincerely,
Jewel

Sent from my iPhone

> On Jan 26, 2016, at 5:36 PM, Peter Donahue via blindtlk 
> <blindtlk at nfbnet.org> wrote:
>
> Hello Brian and everyone,
>
>
>    The same can be said for those blind people that prefer to shop online 
> or via an automatic replenishment service than to waste time going to the 
> store to buy items they could buy online quite easily, fighting with 
> paratransit when it comes time to bring the goods home and one can spend 
> time more productively. Why should we be made to feel like hermits and 
> always feel the need to put ourselves on display for the public when 
> sighted individuals avail themselves of these conveniences without 
> reservation so they can make more efficient use of their time and saving 
> money in the process.
>
> Peter Donahue
>
> Bryan Schulz via blindtlk wrote:
>> Hi,
>>
>> When the price of a dewalt drill was $100 less than the same model at 
>> home
>> depot, nobody is going to make me feel bad about shopping from my couch!
>> Bryan
>>
>> -----Original Message-----
>> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Carly
>> Mihalakis via blindtlk
>> Sent: Tuesday, January 26, 2016 11:56 AM
>> To: Blind Talk Mailing List; 'Blind Talk Mailing List'
>> Cc: Carly Mihalakis
>> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>>
>> Good morning, everyone,
>>
>>    This is precisely why On-line shopping and such
>> doesn't appeal to me personally. Why not  do a
>> little traveling, persuing the good things life
>> sometimes offers, not to mention  having an
>> opportunity to model for people how blind folks
>> find their life experiences and in fact, do the
>> same things as everybody else but perhaps a little differently.
>> CarFrom: blindtlk
>> [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
>> Cheryl Echevarria via blindtlk Sent: Thursday,
>> July 16, 2015 2:26 PM To: 'Blind Talk Mailing
>> List' Cc: Cheryl Echevarria Subject: Re:
>> [Blindtlk] A Horrible Experience at Kmart I would
>> like to say, becoming hermits and not getting out
>> of the house and traveling? As stated early live
>> the life you want, and I am totally for those who
>> want to not go shopping without other people with
>> you, but when you do go shopping. on in
>> restaurants, etc. That we show independence.
>> Sitting home doesn't give that. I also order
>> online, but remember staying home the outside
>> world doesn't learn about blind people. Things
>> like the KNFB Reader which is now an app on your
>> sell phone can help with this for shopping. It
>> can tell you want you are looking at or at least
>> read a code, and there are exciting other
>> inventions on the horizon. Google Glass, which we
>> tried at the NFB Travel & Tourism, and other
>> divisions at convention. Michael Hingson was part
>> of the group. Many things new and updated  at
>> convention. -----Original Message----- From:
>> blindtlk [mailto:blindtlk-bounces at nfbnet.org] On
>> Behalf Of Charlotte via blindtlk Sent: Thursday,
>> July 16, 2015 2:30 PM To: Blind Talk Mailing List
>> Cc: Charlotte Subject: Re: [Blindtlk] A Horrible
>> Experience at Kmart Hi. Our paratransit is pretty
>> much 24/7 so I would be okay with coming at a
>> time that was less busy. It was 2 hours when the
>> manager came in, not 4. We were planning to stay
>> for 3. I asked the cashier when we started
>> shopping if that was acceptable and he said it
>> was. I've had to change employees before and was
>> totally okay with that. One time I had to wait 20
>> minutes for another employee to come off break
>> and was okay with that because I knew about it
>> ahead of time. I am very willing to work with
>> people if they are willing to work with me. I
>> know I take a bit longer because of my mobility
>> issues and am totally okay with rotating
>> employees or waiting 20 minutes or so for them to
>> get someone else. On 7/16/2015 1:01 PM, Judy
>> Jones via blindtlk wrote: > My concern about
>> calling in ahead of time, although I understand
>> why it was done, is that, if you start them
>> thinking you need special arrangements/help, then
>> in future they may get the idea to ask you to
>> only shop certain times when they CAN offer the
>> time and attention you are asking for ahead of
>> time.  You might want to go during a time you can
>> use your paratransit, but the store may then say,
>> well, we don't have the personnel or scheduling
>> to be able to accommodate you, you need to come
>> at such-and-such time. > > In other words, if you
>> start asking for special ahead of time help, they
>> could start putting limits.  They shouldn't but
>> that may get them thinking in that direction. > >
>> A long time ago, when I went into the Winn-Dixie
>> late at night to shop, I was told to come back
>> during the day when there was more staff to offer
>> customer assistance. > > I told them that I
>> worked and commuted, and had to come when was
>> convenient for me.  With that explanation, I was
>> promptly offered customer assistance, and have
>> never had a problem since. > > Also, with
>> employees, they are needed in certain departments
>> doing certain tasks, and the shift's schedules
>> are made accordingly.  To take four hours to shop
>> with one employee can upset the scheduling and
>> possibly disrupt that employee's lunch break.  It
>> might be good to check with your shopper to make
>> sure the time frame will work with them.  A
>> solution is to work with one shopper for a while,
>> then trade to another if the first employee needs
>> to take his break or clock out.  As I understand
>> it, they are strict with their employees and
>> clocked time, something we as customers don't
>> usually have to think about, but we should be
>> considerate of those factors. > > Judy > >
>> -----Original Message----- > From: blindtlk
>> [mailto:blindtlk-bounces at nfbnet.org] On Behalf
>> Of > Charlotte via blindtlk > Sent: Thursday,
>> July 16, 2015 11:46 AM > To: Blind Talk Mailing
>> List > Cc: Charlotte > Subject: Re: [Blindtlk] A
>> Horrible Experience at Kmart > > That definitely
>> had an impact on it for sure. Also, there were 2
>> of us, both totally blind and one in a
>> wheelchair. That added onto the time. > That's
>> the main reason I called ahead and told
>> them. > > > On 7/16/2015 7:47 AM, justin williams
>> via blindtlk wrote: >> Yeah, not having the
>> knowledgeable employee is what may have caused it
>> to be so time consuming. >> >> >> -----Original
>> Message----- >> From: blindtlk
>> [mailto:blindtlk-bounces at nfbnet.org] On Behalf
>> Of >> Charlotte via blindtlk >> Sent: Thursday,
>> July 16, 2015 8:46 AM >> To: Blind Talk Mailing
>> List >> Cc: Charlotte >> Subject: Re: [Blindtlk]
>> A Horrible Experience at Kmart >> >> It was 2
>> hours when he banged on the door and there were 2
>> of us and we were looking for several items that
>> took a long time to find. Also, if they'd given
>> us a female it would've went a lot quicker. Also,
>> if that were going to be a problem, we could've
>> been notified of that when we, twice, called
>> ahead. >> >> >> On 7/16/2015 2:16 AM, Paul Wick
>> via blindtlk wrote: >>> No offense meant, but I
>> would never tie up customer service for 3 1/2
>> hours. but that doesn't eexcuse his rather
>> narrowminded behavior. >>> >>> Paul >>> >>> Sent
>> from my iPhone >>> >>>> On Jul 15, 2015, at 8:02
>> PM, Charlotte via blindtlk <blindtlk at nfbnet.org>
>> wrote: >>>> >>>> A few days ago my best friend
>> and I were talking about the good deals she got
>> while at Kmart with another friend of hers. They
>> had sales on swimsuits, clothing, shoes, etc. and
>> I was looking to purchase some of these same
>> articles. She said she'd like to go back as well
>> so we planned a trip for Friday, July 3, to go to
>> Kmart on paratransit to get the items we wanted.
>> I told her I'd call ahead the next day and let
>> them know we were coming and that we would be
>> there quite a while as we were two blind women,
>> one in a wheelchair, looking for clothing and
>> accessories. The next day I called to let them
>> know. I spoke to the manager on duty. He assured
>> me it was no problem. I didn't feel very
>> satisfied with his brush-off quick response and
>> told my husband about it. He then called again
>> and spoke to a customer service lead. This time
>> he, too, was assured that it would be no problem.
>> He gave the times we'd be there and she said
>> she'd get it taken care of and leave a note at
>> the service desk so they could get someone in
>> ladies' clothing or a similar department to help
>> us. We again told her the length of time we were
>> looking at and that there would be two of us. We
>> arrived at Kmart Friday and I went to the service
>> desk. I again said I had called ahead and spoken
>> to two people and told them we were coming and
>> that my friend and I would need help shopping.
>> Not only were my two previous calls ignored, but
>> we were given a male cashier who knew nothing
>> about clothing. He, as an employee and a person,
>> was fantastic. But I did not feel the most
>> comfortable shopping for intimate apparel with a
>> male not related to me. We proceeded to begin
>> shopping and purchased some shoes, swimsuit, and
>> were looking at pants. We had been shopping for
>> about 2 hours. My friend and I were in the
>> women's fitting room trying on clothing. All of a
>> sudden there is a loud bang on the door. In a
>> raised, scathing tone, the general manager of the
>> store inquires how much longer we intend on tying
>> his employee up. I again explained that we had
>> called twice in advance and that I had indeed
>> spoken to a manager on duty. I explained this in
>> a calm tone, only letting a bit of my growing
>> frustration show. Dan, the store manager, then
>> proceeds to publicly, loudly berate me in front
>> of the other customers and employees and tell me
>> how unappreciative and ungrateful I am. He said I
>> had tied up an employee for 3 or 4 hours. We had
>> begun shopping at 11 and it was just after 1 when
>> the incident occured. He said that from now on
>> they are putting a 30 minute maximum on any
>> assistance because of my extreme attitude. I
>> tried to reason with him as did my friend and say
>> we were not being extreme. We'd tried to do the
>> responsible thing and if we'd come separate
>> they'd have had two employees tied up. It really
>> hurt my feelings and upset me very much to be
>> publicly humiliated and berated in front of the
>> other customers and employees, and while I was
>> trying on clothes in the women's fitting room. I
>> came out of the room in tears. The gentleman
>> helping us was appalled. He profusely apologized
>> for his manager's rude behavior and said if he
>> were us he'd just put everything back and walk
>> out. I said I'd love to do that but with my
>> transportation limitations, that wasn't an option
>> for me. We did get checked out and went to wait
>> for our ride. When I got home, I immediately
>> called the corporate complaint department. The
>> gentleman who took my call was also appalled by
>> the classless behavior of the manager. I am still
>> waiting to hear the resolution of this complaint.
>> I will never set foot back in that store again
>> unless that manager is no longer working there or
>> at any store. He is rude, unprofessional, and
>> according to the employee helping us, he treats
>> his employees the same way. I've been verbally
>> abused before and that was exactly what this
>> experience reminded me of. My friend said he was
>> accusing us of having an extreme attitude, when
>> he was actually the one acting extreme. I would
>> not recommend any person with a disability to go
>> to Kmart. You will be treated as less than human
>> and given the complete brush-off. If you go to
>> the store on Lake St. Dan will impose a 30 minute
>> maximum on your shopping time. This is not legal
>> by ADA standards. He feels that we are taking
>> advantage of a system and so I feel that he
>> doesn't want us there or our business. Let Dan,
>> the Kmart manager know what you think of what you
>> just read. I have an update to this story. It is
>> now July 15, and I still have not heard any word
>> from corporate of any kind. I called twice and
>> both times was told someone would get back in
>> touch with me promptly. This has not happened.
>> Apparently Sears and Kmart do not care about
>> whether or not their customers are treated in a
>> dignified manner. >>>> Charlotte >>>> >>>> >>>>
>> -- >>>> Visit my shop for handmade gemstone
>> jewelry, bath products, and more. >>>> Click
>> here. >>>>
>> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >>>> >>>>
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>> wish to >>>> buy handcrafted products, send a
>> blank email to >>>>
>> HandmadeSellNTrade+subscribe at groups.io >>>> >>>> >
>>  >>>
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>>  >>> 0c >>> omcast.net >> -- >> Visit my shop for
>> handmade gemstone jewelry, bath products, and
>> more. >> Click here. >>
>> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >> >>
>> Need a tasty snack? Love popcorn? Try Hayward
>> Main Street Gourmet Popcorn.  Many flavors and
>> gift packs. >> Click Here. >>
>> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter >>
>>   >> If you need a healthy snack packed with
>> protein, try Jerky Direct. Beef, turkey, and
>> buffalo in many flavors to please everyone. >>
>> Click here. >>
>> www.mamaotter.jerkydirect.com >> >> Do You Bake?
>> It's more than a question, it's a wonderful new
>> company. They feature everything from dip mixes
>> to dessert mixes, bread and breakfast mixes,
>> dinner mixes, ready-made sauces and seasonings,
>> grab and go snacks, and a nice selection of
>> gluten free products and ready-to-bake treats for
>> your pooch! Check out all the yum! >> Click
>> here. >> www.doyoubake.com/mamaotter >> >> If
>> you're a crafter looking to advertise your wares,
>> or you wish to >> buy handcrafted products, send
>> a blank email to >>
>> HandmadeSellNTrade+subscribe at groups.io >> >> >> >>
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>>  >> comcast.net -- Visit my shop for handmade
>> gemstone jewelry, bath products, and more. Click
>> here. HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
>> Need a tasty snack? Love popcorn? Try Hayward
>> Main Street Gourmet Popcorn.  Many flavors and
>> gift packs. Click Here.
>> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
>> If you need a healthy snack packed with protein,
>> try Jerky Direct. Beef, turkey, and buffalo in
>> many flavors to please everyone. Click here.
>> www.mamaotter.jerkydirect.com Do You Bake? It's
>> more than a question, it's a wonderful new
>> company. They feature everything from dip mixes
>> to dessert mixes, bread and breakfast mixes,
>> dinner mixes, ready-made sauces and seasonings,
>> grab and go snacks, and a nice selection of
>> gluten free products and ready-to-bake treats for
>> your pooch! Check out all the yum! Click here.
>> www.doyoubake.com/mamaotter If you're a crafter
>> looking to advertise your wares, or you wish to
>> buy handcrafted products, send a blank email to
>> HandmadeSellNTrade+subscribe at groups.io
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