[Blindtlk] An issue with signing someone up with an Apple account

[Edward Green]

Hi Bonnie,

Do you happen to know if you're using POP3 or IMAP for your email?

Imagine you have two houses. With POP3, email works like physical mail being delivered. If you go to your second house, the mail that the mailman delivered to your first one won't be there unless you thought to take it with you. 

IMAP is like magic mail that gets delivered to all your houses or in this case, devices. You also have access to messages you sent across all your devices, regardless of tbe device from which you sent it. 

So if you want mail on both phones, use IMAP. The vast majority of providers support both. 

On the Apple account, did your friend get a confirmation email with a link to activate the account? They may need to click the link first if so. 

Cheers,

Ed

> On 10 Jun 2016, at 06:12, Bonnie Lucas via blindtlk <blindtlk at nfbnet.org> wrote:
> 
> Hello,
> 
> 
> 
> I have been working with someone on learning to use her iPhone and I have
> not been able to get her Apple account completed. When filling out the
> information, everything seems to do just fine and the account seems to be
> finished until it asks me to sign in and then it simply does not work. I
> have gone over the password, checked the email and cannot imagine why it
> doesn't work. I even got her a new email and the same thing happened. One of
> my blind coworkers also tried to set it up and had the exact same
> experience. At this point, I am probably going to let a sighted person do it
> without VO running. Has anyone had any issues like this? Any ideas you may
> have will be greatly appreciated.
> 
> 
> 
> Now, another matter. I have a newer phone and an older one. I have been
> leaving the older one off but recently I turned it on because I thought it
> would be nice to use it for music and then I could still do other stuff with
> the newer one. The old one has no service. Anyway, I went ahead and backed
> it up and I have noticed recently that my new one is no longer receiving
> email from either of my two accounts. It occurred to me a few minutes ago
> that I should check the old one to see if it was getting email and it is.
> Email is on in settings with both phones. I thought that you could receive
> email from more than one Apple device at a time. Again, perhaps a techy
> person will  have some answers. 
> 
> 
> 
> Very perplexed in Anchorage! Particularly with the account set-up situation.
> 
> 
> 
> Bonnie
> 
> 
> 
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