[Blindtlk] Blindtlk] Editing account on Uber App on iPhone?

[Lewis, Anil]

Respnose from Uber:

My apologies for the delay (I've been off the grid the last few days), and thanks for bringing this to my attention. It turns out that Jim isn't missing anything and this isn't an issue with VoiceOver; in fact, all users on the newest update have unfortunately been unable to change their email address (and we've received a number of support tickets about it).

We should have new update out in the first week of a new year to fix this -- I'll spare you the details, but in short, ownership of this feature switched teams internally and this was a casualty as a result of that switched. We'll get it fixed ASAP.





From: "Jim Portillo" <portillo.jim at gmail.com<mailto:portillo.jim at gmail.com>>

To: "Jim Portillo" <portillo.jim at gmail.com<mailto:portillo.jim at gmail.com>>

Subject: [Blindtlk] Editing account on Uber App on iPhone?

Message-ID: <005e01d26068$5c429b60$14c7d220$@gmail.com<mailto:005e01d26068$5c429b60$14c7d220$@gmail.com>>

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Good morning,





As those of us who use Uber know, the app has been updated and is fairly accessible.  However, does anyone know how to edit some account settings?



I'm specifically trying to edit or change my email address but can't seem to find where to do it.



I went to settings, and tapped on my name.  There, I saw "Edit Account Settings."  So far so good.



Then, there's a blank or unlabeled button and to the right of that is my phone number.



I tapped on the unlabeled button, and nothing happened.  I tapped on my phone number, and it wanted to verify my password.  I typed it in.  It then showed me my phone number and said that a verification code would be sent to the phone.  The only choices I got though were "back" or "Update Phone."  I tapped on "Update Phone" and nothing happened after that.



So, what am I doing wrong, or what do I need to do?



I need to update my email address on that account, and it looks like I can only do it from the app and not on the actual web site.



Any help would be appreciated.


Jim

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