[BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind Man Shop Because Of "Policy" | The Blind Advocate

[Judy Jones]

A friend of mine had been sent to the store, and on the list was a chore girl.  For those of you who don't remember or know what that is, it is a type of scrubber for sinks and counter tops.

This guy was shopping with another mail employee, and neither knew what a chore girl was, so after some discussion, they deduced it must be like Jello, so he picked up a box of Jello.

Not quite sure of that logic, but that's what happened.

Judy

“Embrace each day with His mercies and blessings.”


-----Original Message-----
From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Mike Ulrich via BlindTlk
Sent: Saturday, December 21, 2019 9:55 AM
To: 'Blind Talk Mailing List'
Cc: Mike Ulrich
Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind Man Shop Because Of "Policy" | The Blind Advocate

And I might add to your excellent points; don't be afraid to ask the custermer service person, "Let me feel it" or "Can you please read off the complete label info"; just to make sure they're getting what you want.
There's nothing more disappointing than coming home and while putting your groceries away; finding out that it's not even close to what you had asked for.

Michael D. Ulrich
Just an ordinary average blind guy!
“Providing Insight for Blindness”
Florida Council of the Blind
Fundraising Committee Member
Home Phone: 239-540-7431
Cell phone: 239-565-5845
Email: mulrich at centurylink.net

-----Original Message-----
From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of braille via BlindTlk
Sent: Saturday, December 21, 2019 12:46 PM
To: J w via BlindTlk
Cc: rbacchus228 at gmail.com
Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind Man Shop Because Of "Policy" | The Blind Advocate

I walk around with the person who is picking up my items for me. Keep in mind that there are different brands of each product in a store. The Customer Service representatives do not know what their customers need unless they shop with the same person on a regular basis. Before going shopping, I would recommend that you make a grocery list of the products that you use regularly along with the brands and quantities of each. This information is helpful for the individual who is assisting a customer with their shopping.   

On Dec 21, 2019 11:09 AM, J w via BlindTlk <blindtlk at nfbnet.org> wrote:
>
> Hi everyone so when everyone goes grocery shopping or any other type of shopping do you walk around with the person that’s picking up your items for you or do you just sit down and I am this is a personal question so you don’t have to reply but I am do you paid a person has been shopping for you thank you
>
> Sent from my iPhone
>
> > On Dec 21, 2019, at 10:11 AM, PLipovsky via BlindTlk <blindtlk at nfbnet.org> wrote:
> > 
> > This is definitely a possibility although I have called ahead at Walmart,
> > and it worked out in my favor.  I think if a store is busy  when someone
> > requests assistance, they can simply say we can help in ten minutes, 20
> > minutes, or whatever the time frame is.  
> > 
> > -----Original Message-----
> > From: BlindTlk <blindtlk-bounces at nfbnet.org> On Behalf Of Judy Jones via
> > BlindTlk
> > Sent: Friday, December 20, 2019 7:22 PM
> > To: 'Blind Talk Mailing List' <blindtlk at nfbnet.org>
> > Cc: Judy Jones <sonshines59 at gmail.com>
> > Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
> > Man Shop Because Of "Policy" | The Blind Advocate
> > 
> > On the otherhand, although  I understand planning, sighted people who come
> > in to shop don't have to call ahead, and, for other reasons, may also need
> > some customer assistance.  To my way of thinking, calling ahead may give
> > whoever happens to answer the phone to refuse you service before you even
> > get in the door.
> > 
> > Judy
> > 
> > "Embrace each day with His mercies and blessings."
> > 
> > 
> > -----Original Message-----
> > From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Mark Tardif
> > via BlindTlk
> > Sent: Friday, December 20, 2019 4:08 PM
> > To: Blind Talk Mailing List
> > Cc: Mark Tardif
> > Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
> > Man Shop Because Of "Policy" | The Blind Advocate
> > 
> > Sherri, I think you are right.  I have been extremely fortunate here and
> > elsewhere about getting help, and I usually have a friend come with me and
> > help me.  Otherwise, when necessary, I have called stores to find out if
> > personnel are available to help.  Nevertheless, if this account is accurate,
> > 
> > this was a boneheaded move by that store to tell this man they weren't
> > required to help.  They might have simply suggested that in the future he
> > call beforehand.  Wow, there are other things I could say about this, but
> > I'll keep that private because it might sound inflammatory.  But a really
> > dumb business move on the part of that store if that indeed is what
> > happened.
> > 
> > 
> > 
> > Mark Tardif
> > Nuclear arms will not hold you.
> > -----Original Message-----
> > From: Sherri via BlindTlk
> > Sent: Friday, December 20, 2019 5:39 PM
> > To: 'Blind Talk Mailing List'
> > Cc: Sherri
> > Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
> > Man Shop Because Of "Policy" | The Blind Advocate
> > 
> > In my opinion, it's always good to call in first and make sure they have
> > staff that can help.  This time of year, the stores get very busy.  Just a
> > thought.
> > 
> > Sherri
> > 
> > -----Original Message-----
> > From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Jude
> > DaShiell via BlindTlk
> > Sent: Friday, December 20, 2019 5:03 PM
> > To: Judy Jones via BlindTlk <blindtlk at nfbnet.org>
> > Cc: Jude DaShiell <jdashiel at panix.com>
> > Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
> > Man Shop Because Of "Policy" | The Blind Advocate
> > 
> > Same thing happened to me in Lexington Park Olies after it opened up.
> > 
> >> On Fri, 20 Dec 2019, Judy Jones via BlindTlk wrote:
> >> 
> >> Date: Fri, 20 Dec 2019 16:03:32
> >> From: Judy Jones via BlindTlk <blindtlk at nfbnet.org>
> >> To: 'Blind Talk Mailing List' <blindtlk at nfbnet.org>
> >> Cc: Judy Jones <sonshines59 at gmail.com>
> >> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help 
> >> Blind
> > Man
> >>     Shop Because Of "Policy" | The Blind Advocate
> >> 
> >> I had that happen with Ross's several years ago, and the reason given 
> >> that they simply didn't haveany employees who could leave their 
> >> registers, and no extra customer service people.
> >> 
> >> Judy
> >> 
> >> "Embrace each day with His mercies and blessings."
> >> 
> >> -----Original Message-----
> >> From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of 
> >> Armando Vias via BlindTlk
> >> Sent: Friday, December 20, 2019 12:48 PM
> >> To: BlindTlk at nfbnet.org
> >> Cc: Armando Vias
> >> Subject: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind 
> >> Man Shop Because Of "Policy" | The Blind Advocate
> >> 
> >> 
> >> https://theblindadvocate.com/news/ross-store-employees-refuses-to-help
> >> -blind
> >> -man-shop/
> >> _______________________________________________
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> >> ail.co
> >> m
> >> 
> >> 
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> > 
> > -- 
> > 
> > 
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