[BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind Man Shop Because Of "Policy" | The Blind Advocate

Sat Dec 21 22:57:02 UTC 2019

Alright, maybe I will talk about the banana experience.  When I was married 
and living in Hartford, Connecticut, I walked to the grocery store one day 
and bought a number of things with the help of a customer service person.  I 
asked for six bananas.  Unfortunately, I did not touch them as we were 
placing them in the grocery cart.  I payed, and everything seemed awfully 
expensive, and as I was carrying my bags home, I realized they were awfully 
heavy.  Well, I got home and discovered, to my surprise and to my wife's 
surprise, that I had bought six bunches of bananas, not six individual 
bananas.  So when I came back the next day, the store manager said something 
like:  "Oh, you are the banana guy."  This is all just to say that you 
should indeed check thoroughly what you are getting as you walk around the 
store with a customer service person.

Mark Tardif
Nuclear arms will not hold you.
-----Original Message----- 
From: Judy Jones via BlindTlk
Sent: Saturday, December 21, 2019 2:04 PM
To: 'Blind Talk Mailing List'
Cc: Judy Jones
Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind 
Man Shop Because Of "Policy" | The Blind Advocate

No,

You need to go around with the person to give them the information needed to 
pick the correct item.  Also chech the items they are pulling off the shelf.

Case in point, my husband was shopping and asked for a carton of eggrolls. 
The helper read off the information that the carton was a 30-count.  My 
husband knew that was wrong, come to find out, the helper had pulled a 
carton of pot stickers instead.

We have also had occasion in a different store to have a helper who could 
not read, so I said if you can spell the item, we'll do fine.  The helper 
knew the store very well, and I helped him help me select my items.

If you are paying for your groceries, you should be picking them out with 
help.

Judy

“Embrace each day with His mercies and blessings.”

-----Original Message-----
From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of J w via 
BlindTlk
Sent: Saturday, December 21, 2019 8:13 AM
To: Blind Talk Mailing List
Cc: J w
Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind 
Man Shop Because Of "Policy" | The Blind Advocate

So when everyone goes grocery shopping or any type of shopping do you hand a 
list of items to the personal shopping for you or yeah I think that’s my 
question I am the handle list of groceries that you want to person to pick 
up for you and do you just sit down and wait for the items to be delivered 
to be delivered for you or how do you do that I’ve never been grocery 
shopping by myself as a blonde adult so I don’t now and also do you pay the 
person to you when I get to items for you thank you

Sent from my iPhone

> On Dec 21, 2019, at 10:11 AM, PLipovsky via BlindTlk <blindtlk at nfbnet.org> 
> wrote:
>
> This is definitely a possibility although I have called ahead at Walmart,
> and it worked out in my favor.  I think if a store is busy  when someone
> requests assistance, they can simply say we can help in ten minutes, 20
> minutes, or whatever the time frame is.
>
> -----Original Message-----
> From: BlindTlk <blindtlk-bounces at nfbnet.org> On Behalf Of Judy Jones via
> BlindTlk
> Sent: Friday, December 20, 2019 7:22 PM
> To: 'Blind Talk Mailing List' <blindtlk at nfbnet.org>
> Cc: Judy Jones <sonshines59 at gmail.com>
> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
> Man Shop Because Of "Policy" | The Blind Advocate
>
> On the otherhand, although  I understand planning, sighted people who come
> in to shop don't have to call ahead, and, for other reasons, may also need
> some customer assistance.  To my way of thinking, calling ahead may give
> whoever happens to answer the phone to refuse you service before you even
> get in the door.
>
> Judy
>
> "Embrace each day with His mercies and blessings."
>
>
> -----Original Message-----
> From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Mark 
> Tardif
> via BlindTlk
> Sent: Friday, December 20, 2019 4:08 PM
> To: Blind Talk Mailing List
> Cc: Mark Tardif
> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
> Man Shop Because Of "Policy" | The Blind Advocate
>
> Sherri, I think you are right.  I have been extremely fortunate here and
> elsewhere about getting help, and I usually have a friend come with me and
> help me.  Otherwise, when necessary, I have called stores to find out if
> personnel are available to help.  Nevertheless, if this account is 
> accurate,
>
> this was a boneheaded move by that store to tell this man they weren't
> required to help.  They might have simply suggested that in the future he
> call beforehand.  Wow, there are other things I could say about this, but
> I'll keep that private because it might sound inflammatory.  But a really
> dumb business move on the part of that store if that indeed is what
> happened.
>
>
>
> Mark Tardif
> Nuclear arms will not hold you.
> -----Original Message-----
> From: Sherri via BlindTlk
> Sent: Friday, December 20, 2019 5:39 PM
> To: 'Blind Talk Mailing List'
> Cc: Sherri
> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
> Man Shop Because Of "Policy" | The Blind Advocate
>
> In my opinion, it's always good to call in first and make sure they have
> staff that can help.  This time of year, the stores get very busy.  Just a
> thought.
>
> Sherri
>
> -----Original Message-----
> From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Jude
> DaShiell via BlindTlk
> Sent: Friday, December 20, 2019 5:03 PM
> To: Judy Jones via BlindTlk <blindtlk at nfbnet.org>
> Cc: Jude DaShiell <jdashiel at panix.com>
> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
> Man Shop Because Of "Policy" | The Blind Advocate
>
> Same thing happened to me in Lexington Park Olies after it opened up.
>
>> On Fri, 20 Dec 2019, Judy Jones via BlindTlk wrote:
>>
>> Date: Fri, 20 Dec 2019 16:03:32
>> From: Judy Jones via BlindTlk <blindtlk at nfbnet.org>
>> To: 'Blind Talk Mailing List' <blindtlk at nfbnet.org>
>> Cc: Judy Jones <sonshines59 at gmail.com>
>> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help
>> Blind
> Man
>>     Shop Because Of "Policy" | The Blind Advocate
>>
>> I had that happen with Ross's several years ago, and the reason given
>> that they simply didn't haveany employees who could leave their
>> registers, and no extra customer service people.
>>
>> Judy
>>
>> "Embrace each day with His mercies and blessings."
>>
>> -----Original Message-----
>> From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
>> Armando Vias via BlindTlk
>> Sent: Friday, December 20, 2019 12:48 PM
>> To: BlindTlk at nfbnet.org
>> Cc: Armando Vias
>> Subject: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
>> Man Shop Because Of "Policy" | The Blind Advocate
>>
>>
>> https://theblindadvocate.com/news/ross-store-employees-refuses-to-help
>> -blind
>> -man-shop/
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>
> -- 
>
>
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