[BlindTlk] lyft and Uber list serve

[Mark Tardif]

I understand that's true about people with guide dogs.  But I'm glad to hear 
that most of the time for you, Uber and Lyft have worked out.  I do recall a 
couple of years ago using Uber in Orlando with Sherri and having no trouble. 
So maybe this was just a strange fluke.  Lessons learned, however, about 
giving drivers very specific information about how to find you and where to 
drop you off.



Mark Tardif
Nuclear arms will not hold you.
-----Original Message----- 
From: David Andrews via BlindTlk
Sent: Saturday, February 22, 2020 1:07 PM
To: Blind Talk Mailing List
Cc: David Andrews
Subject: Re: [BlindTlk] lyft and Uber list serve

Mark:

I am sorry for your bad experiences.  I use Uber and Lyft regularly,
and I would say at least 95 percent of my experiences are good.  If
you are going to an unfamiliar place, you do have to make sure you
are being dropped off at the right place by asking questions.

With any entity that deals with the public, airlines, bus or train
companies, taxis, retail outlets, restaurants, and Uber and Lyft,
customer service and training are a huge problem. How to train people
and get them to act consistently and correctly is a huge problem.

A couple years ago I would have said that Lyft provided its drivers
with better training than Uber, but now ... who knows.

What problems I had, I also had with taxi cabs when I used them.

And ... people with guide dogs have more problems -- that is a hard one!

Dave

At 12:31 PM 2/21/2020, you wrote:
>I hope all of you have had better luck with Uber than I have.  Fortunately, 
>they are not here yet.  I just got back from Orlando, Florida where I was 
>visiting a really good friend who is a Federationist and uses Uber.  Last 
>week we took Uber to go have breakfast at a restaurant.  Well, the driver 
>left us off at the locked back door, and it wasn't until one of the staff 
>recognized my friend and let us in that we found that out.  On the way back 
>to her condo, we found out the Uber driver was stopped at the side of the 
>building, and the only way we found that out was through Aira.  He would 
>have left us standing out front.  But yesterday was the absolute worst.  I 
>had a 7:50 A.M. flight out from Orlando.  Well, the Uber driver claimed he 
>was looking for us.  My friend texted him what sounded like very clear 
>directions.  He apparently gave up on trying to find us and then Uber tried 
>to charge her a cancelation fee.  So we called Lyft, and even then we got a 
>driver who couldn't speak English.  Anyway, I ended up missing my flight 
>and consequently didn't get home until after 3 this morning.  They both 
>need to train their people a hell of a lot better, my experience with them 
>this last week was truly awful.
>
>
>
>Mark Tardif
>Nuclear arms will not hold you.
>-----Original Message----- From: joseph hudson via BlindTlk
>Sent: Thursday, February 06, 2020 4:21 PM
>To: Blind Talk Mailing List
>Cc: joseph hudson
>Subject: Re: [BlindTlk] lyft and uber list serve
>
>I'm not aware of one but I would be off for starting one if no one has yet.
>
>
>joseph hudson
>
>Technology support for the blind or better known as Mack, IOS and Windows 
>support
>
>FaceTime, iMessage, and email
>
>jhud7789 at twc.com
>
>Telephone/what's up messenger
>
>254-300-7667
>
>Emergency cell
>
>254-813-2461
>
>Twitter
>https://twitter.com/josephhudson89
>
>Facebook
>
>https://www.facebook.com/joseph.hudson.9404
>
>>On Feb 6, 2020, at 9:59 AM, Justin Williams via BlindTlk 
>><blindtlk at nfbnet.org> wrote:
>>
>>Is there a list serve for the blindfor lyft and uber riders?
>>
>>
>>
>>Justin


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