[BlindTlk] Taking the plunge on a new TV!

[Judy Jones]

Well, We have them, have had them for years, but I would say, as with
seeking access as with any device, know going in, the questions you want to
ask.

All I had to do is have them check the settings menu under Accessibility,
and you can have them activate it right there, if you're buying the item in
the store.

Otherwise, you give them your TV make and model number, and they will be
able to help you through any menus to get the TV on.  I have had friends who
have done this successfully with sighted help over the phone when a certain
TV did not come screen-reader user-friendly out of the box.

Also, an FYI, if you feel the Geek Squad agent answering your call is not
fluent enough in English, on any customer service line, you can request to
speak to someone in the United States.

Judy
-----Original Message-----
From: BlindTlk <blindtlk-bounces at nfbnet.org> On Behalf Of Jude DaShiell via
BlindTlk
Sent: Friday, October 9, 2020 2:52 PM
To: Jim Portillo via BlindTlk <blindtlk at nfbnet.org>; Jim Portillo
<portillo.jim at gmail.com>
Cc: Jude DaShiell <jdashiel at panix.com>
Subject: Re: [BlindTlk] Taking the plunge on a new TV!

Don't bet on the geek squad.  They were better and more professional in the
past than they are now.  The geek squad is not as good as it once was from
what I've read from another contact who has had need of their services
recently.

-- 


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