[blparent] warning about Future Aids, The Braille Super Store!

Wed May 16 21:07:03 UTC 2012

I hope you told Danny that you would be letting all of your friends and 
colleagues know just how unimpressed you were with the customer service at 
Future Aids.

Jo Elizabeth

"How far you go in life depends on you being tender with the young, 
compassionate with the aged, sympathetic with the striving, and tolerant of 
the weak and the strong.  Because someday in life you will have been all of 
these."--George Washington Carver, 1864-1943, American scientist

--------------------------------------------------
From: "Erin Rumer" <erinrumer at gmail.com>
Sent: Wednesday, May 16, 2012 2:54 PM
To: "NFB blind parent listserv" <blparent at nfbnet.org>
Subject: [blparent] warning about Future Aids, The Braille Super Store!

> Hello list,
>
>
>
> I feel compelled to share an experience with all of you so that hopefully
> the same thing doesn't happen to you as parents purchasing items for your
> kids or yourself.  Up until today I have been very impressed with Future
> Aids as a company and I even remember sending you all a note about how 
> great
> their site has been to use.  Well, I just received my first package in the
> mail today with some squeaky fruits and veggie toys, Braille and print
> wooden alphabet blocks as well as the number blocks, a liquid level
> indicator and a toy flute.  Right away I was happy with the blocks as they
> are good quality and my son jumped into playing with them right away.  The
> squeaky fruits and veggies are cute but I was kind of grossed-out by a 
> nasty
> powdery residue that was all over them, but that washed off so no harm no
> fowl.  One of the packages of squeaky vegies was torn wide open but 
> nothing
> seems to be damaged.  Where I ran into a major problem is when I went to
> blow on the toy flute.  Yes, this toy was only $0.99 but even a dollar 
> store
> toy works for a little bit of time but this junky thing didn't even give 
> me
> a tiny whistle.  Literally, I was getting nothing out of this thing and my
> son was so excited to play with it and quickly became sad and discouraged
> when nothing was happening despite his blowing on the toy.  I called the
> company, naturally thinking that they would not have any problem replacing
> this toy or at least giving me a refund but what Danny who works the 
> phones
> said to me shocked me.  In a sarcastic tone, he said that it's just a 
> cheap
> dollar store type toy and I shouldn't expect anything from it.  When I 
> told
> him that I did not have high expectations but that this toy should give me
> at least one note or two, he laughed and said that it's just a cheap toy 
> and
> there's nothing he can do.  After going back and forth for a few minutes I
> finally got him to reluctantly agree to placing another toy flute in my 
> box
> the next time I make an order.  Gosh, I have to say that the last thing I
> want to do is make an order from a company that isn't understanding toward 
> a
> customer who can't get a product to work and then isn't willing to do
> anything about it until the customer gets diligent about not getting 
> taken.
> I even explained to Danny that they have a sound example on their website 
> of
> the toy flute being played and that when I purchase something whether it's
> for one penny or $500 then I expect it to work the way it was advertised.
> To be honest, I would have been willing to let it go and not even call 
> them
> had the toy even made one or two notes because that would have been enough
> for my son at his age and then I'd know never to buy their toys again
> because they're junk, but that wasn't the case.  Oh, I forgot to mention
> that after I got Danny at Future Aids to agree to putting another toy 
> flute
> in my next package, he then hung up on me before saying goodbye or 
> anything
> else remotely polite to thank me for buying from Future Aids.  I then 
> called
> back and Danny sheepishly said that he didn't hang up on me, and I then
> asked him a question about another product I was wondering about just to
> force the guy to be semi cordial to me for another minute. Wow, whatever
> happened to customer service anymore?  Additionally, a customer should be
> treated the same whether they spend one cent or a million dollars on a
> product and I'm pretty blown away at Danny's attitude since in the last
> month alone I have spent over $100 with Future Aids.  I just hope that 
> when
> I get around to finding my batteries to see if my liquid level indicator
> works, I don't run into any more trouble there because the thought of 
> having
> to call back nearly gives me an ulcer. LOL  This was really the last place 
> I
> thought was ever going to act this unprofessional with their customers and 
> I
> had plans to buy lots more from them but I will not be doing that for 
> sure,
> but rather just buying something I know won't give me any trouble and be
> done with them.
>
>
>
> Just wanted to share that with you all to warn you about what you might
> encounter should you have trouble with Future Aids products.
>
>
>
> Erin
>
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