[blparent] Interesting story

Fri Jan 25 04:13:49 UTC 2013

Verizon is despicable.  First of all, their representatives tell people they 
aren't under contract and then charge early termination fees.  That happened 
to me.  I joined a class action lawsuit and got $69 of my $175 back.  I'm 
not one who thinks every little thing should be taken to court, but Verizon 
is noted for lying to its customers, and then you have to accept an 
arbitrator of their choosing if you have a dispute.  Secondly, their 
customer service people are a special breed of stupid.  I was asking one of 
them, from a land line phone, about simple cell phones that have large 
buttons and a minimum of menus and extra features.  I clearly told her that 
I was blind, which was why I wanted a phone like that, and she said, I kid 
you not, "Well, can you hear?  We have those phones that make speech into 
text for deaf people."  I asked her if she thought I could hear, since I'd 
been speaking to her and answering her questions for the past ten minutes. 
I wouldn't do business with that company again if my life depended on it, 
and I tell everybody unashamedly why whenever I have the chance.

Jo Elizabeth

Truth is tough. It will not break, like a bubble, at a touch; nay, you may 
kick it about all day like a football, and it will be round and full at 
evening.--Oliver Wendell Holmes, Sr.
-----Original Message----- 
From: Robert Shelton
Sent: Thursday, January 24, 2013 9:04 PM
To: 'Blind Parents Mailing List'
Subject: Re: [blparent] Interesting story

I've probably said this before, and I'm saying it again... Verizon is slime.
If you want my Verizon story, write me off-list.

-----Original Message-----
From: Pickrell, Rebecca M (TASC) [mailto:REBECCA.PICKRELL at tasc.com]
Sent: Thursday, January 24, 2013 9:53 AM
To: 'Blind Parents Mailing List'
Subject: Re: [blparent] Interesting story

Oh this is classic, using different terms to describe the same thing.
Happens all the time.
Just know to them it's voiceover and voiceover is the only term they will
understand.
It can bother you all you want, though I don't know what you gain by this.
Just know that next time you go in there, "voiceover" is the term you want.
At least you didn't geta Verizon guy call you a liar like I did when I told
him about voiceover.

-----Original Message-----
From: blparent [mailto:blparent-bounces at nfbnet.org] On Behalf Of Jeri Milton
Sent: Thursday, January 24, 2013 10:49 AM
To: 'Blind Parents Mailing List'
Subject: [blparent] Interesting story

This has been bubbling in my mind ever since my husband and I purchased my
IPhone at the cell phone store inside the mall. Is it just me? I guess I
should have been sure of what I was talking about before I went in there.

So while we were expressing interest about the IPhone, I mention that I'm in
touch with other blind people who use the IPhone and who use it quite well,
using speech. At the time, I didn't realize myself, that the speech was
already in the phone, our friend Voice Over. So, the gal behind the counter
had her interest peeked by this and she began looking it up on line. She
told me she couldn't find any apps for this. Silly me, thought at the time,
that it was an app. Ok, so we go over to the other counter where you
actually buy a new phone. We asked the gentleman the same question about the
speech. Naturally, he assumed I was talking about Surrey. I corrected him,
letting him know that nope it wasn't Surrey. He had no clue what I was
talking about. Ok fine, we purchased the IPhone, because I knew that I would
get in touch with you all here, and I would find out what speech app was
used.

So, yesterday we had to go back to the ATandT store, because my husband's
phone was on the frits. I couldn't wait to tell them about Voice Over being
the speech that I was looking for. Well, when I told the same gentleman from
the week prior that it was voice over, his reply was, "Oh ya, I know about
voice over." Are you serious? He knew about it. So, we told the other person
at the other counter. Oh yes, he knew about it as well. I guess what it
amounts to is that while they knew about voice over, they didn't put it
together with speech that is already in Apple products that is a great
assistance for blind or low vision users. Shouldn't as sales reps, they know
this? I asked them if they had other blind or quote unquote visually
impaired customers and they said they had. Mostly, I guess for sited folks,
voice over is a great annoyance.

Anyway, it really irked me. I guess it shouldn't surprise me. Really, why
would they know right? Ug, thanks for letting me get this off of my chest.
Smile.

Jeri

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