[Cabs-talk] Attention: Blind/Visually Impaired Comcast Customers

[Juan Hernandez]

I wish something would be done for Cox Communications, like this.


 

-----Original Message-----
From: cabs-talk-bounces at nfbnet.org [mailto:cabs-talk-bounces at nfbnet.org] On
Behalf Of Kaitlin Anderson
Sent: Tuesday, January 20, 2009 11:40 AM
To: Kaitlin Anderson
Cc: Karla Gilbride
Subject: [Cabs-talk] Attention: Blind/Visually Impaired Comcast Customers

Attention: Blind and Visually Impaired Comcast Customers:

Disability Rights Advocates is investigating the experiences of blind and
visually impaired consumers of Comcast's television, digital telephone
and/or Internet services.  If you use Comcast for any of these services or
did so in the past, or if you have had interactions with Comcast even though
you ultimately decided not to purchase their services, we would like to hear
from you!  In particular, we are interested in hearing from blind and
visually impaired customers about their experiences with Comcast in the
following areas:

	*	Were you able to obtain bills, product manuals, new
customer packets, and other materials in accessible formats?

	*	Were you provided with 411 directory assistance on a
Comcast phone line free of charge (a service that Comcast is supposed to
provide to its visually impaired customers)?

	*	Were you able to access the Comcast.com website?

	*	Were you able to use services such as on-demand
programming or Comcast's digital video recorder (DVR) that are generally
accessed through a visual interface on the television screen?

While we are primarily focusing our inquiry in these four areas, we would
also be interested in hearing about other issues you have regarding the
accessibility of Comcast's products and services or about any interactions
you have had with Comcast that relate to your disability.  Please send
comments about your experiences to Kaitlin Anderson at Disability Rights
Advocates at kanderson at dralegal.org.  You may also contact her by phone at
510-665-86








Kaitlin Anderson
Disability Rights Advocates
2001 Center Street, Fourth Floor
Berkeley, CA 94704-1204
510-665-8644 ext.185 (phone)
510-665-8716 (tty)
510-665-8511 (fax)

www.dralegal.org <http://www.dralegal.org/>  



*****STATEMENT OF CONFIDENTIALITY *****

The contents of this e-mail message and any attachments are confidential and
are intended solely for the addressee. This information may also be legally
privileged. This transmission is sent in trust, for the sole purpose of
delivery to the intended recipient. If you have received this transmission
in error, any use, reproduction or dissemination of this transmission is
strictly prohibited. If you are not the intended recipient, please
immediately notify the sender by reply e-mail or at
510.665.8644 and delete the message and its attachments, if any.



_______________________________________________
Cabs-talk mailing list
Cabs-talk at nfbnet.org
http://www.nfbnet.org/mailman/listinfo/cabs-talk_nfbnet.org
To unsubscribe, change your list options or get your account info for
Cabs-talk:
http://www.nfbnet.org/mailman/options/cabs-talk_nfbnet.org/juanh%40cox.net