[Cabs-talk] Information about the client assistance program (CAP)

[Michael Peterson]

Client Assistance Program (CAP)
If you encounter problems with the services provided by the Department of 
Rehabilitation
or by independent living centers funded under the Rehabilitation Act, you 
may request
assistance from the Client Assistance Program (CAP). A CAP advocate can 
provide you
with information, advice and representation, including assistance in 
pursuing legal,
administrative or other appropriate remedies to ensure the protection of 
your rights
and to facilitate access to appropriate services.
If you encounter a problem as a consumer of the Department of 
Rehabilitation's Vocational
Rehabilitation Program, you are encouraged to try to resolve the problem 
first with
your counselor or their supervisor. You may have assistance from the CAP at 
any point
from the time you apply for services to after you stop receiving services. 
It is
always your right to bring a family member, representative or CAP advocate 
to meet
with Department staff.
CAP advocates
 are not employees of the Department. They serve as independent advocates. 
If you
cannot achieve resolution to your concerns at the local level, CAP may help 
you request,
prepare for and/or represent you at a mediation meeting, Administrative 
Review or
a Fair Hearing.
Client Assistant Program (CAP)
State-wide referrals
1-800-952-5544 (Voice)
1-866-712-1085 (TTY)
CAP Advocate List by County
Note if your county isn't listed look at the one closest to you and see if 
your county is there.
Mike

CAP Advocate
Covering Alameda, Contra Costa, and Solano Counties
Center for Independent Living, Berkeley
2539 Telegraph Avenue
Berkeley, CA 94704
(800) 225-1341 (V/TTY)
(510) 841-4776 (Voice)
(510) 848-3101 (TTY)
(510) 841-6168 (FAX)
www.cilberkeley.org
CAP Advocate
Covering Alpine, Butte, Colusa, El Dorado, Glenn, Lassen, Modoc, Nevada, 
Placer,
Plumas, Sacramento, Sierra, Sutter, Yolo, and Yuba Counties
Disability Rights California
100 Howe Avenue, Suite 235N
Sacramento, CA 95825
800-776-5746
916-488-9950 (Voice)
800-719-5798 (TTY)
916-488-9960 (FAX)
www.disabilityrightscalifornia.org
CAP Advocate
Covering Amador, Calaveras, Fresno, Inyo, Kern, Kings, Madera, Mariposa, 
Merced,
Mono, San Joaquin, Stanislaus, Tulare, and Tuolumne Counties
Center for Independent Living, Fresno
3008 N. Fresno Street
Fresno, CA 93703
(800) 244-2274 (Voice)
(559) 221-2330 (Voice)
(559) 221-2342 (TTY)
(559) 221-2340 (FAX)
CAP Advocate
Covering Del Norte, Humboldt, Lake, Mendocino, Napa, Shasta, Siskiyou, 
Sonoma and
Tehama Counties
Disability Services and Legal Center
980 Hopper Ave.
Santa Rosa, CA 95404
(800) 528-7704 (Voice)
(707) 528-2745 (Voice)
(707) 528-2151 (TTY)
(707) 528-9477 (FAX)
www.cri-dov
CAP Advocate
Covering Imperial, Riverside, San Bernardino, and San Diego County
Access to Independence of San Diego (a2i)
8885 Rio San Diego Drive, Suite 131
San Diego, CA 92108
(800) 976-2776 (CAP Number)
(800) 300-4326 (Voice - a2i agency wide number)
(800) 959-9395 (TTY)
(619) 293-3500 (Voice)
(619) 293-7757 (TTY)
(619) 293-3508 (FAX)
www.a2isd.org
Los Angeles CAP Advocate List
Los Angeles County Contact:
Covering most of Los Angeles County, including Bay Cities, Bell, Carson, 
City of
Commerce, Compton, Crenshaw, Culver City, East Los Angeles, Gardena, Long 
Beach,
Los Angeles, Norwalk, West Adams, and Westchester
Westside Center for Independent Living
Or, covering the part of Los Angeles County that icludes Burbank, Canoga 
Park, Glendale,
Granada Hills, Lancaster, Pasadena, Santa Clarita, and Van Nuys
Independent Living Center of Southern California
CAP Advocate
Covering Marin, Monterey, San Benito, San Francisco, San Mateo, Santa Clara, 
and
Santa Cruz Counties
Center for Independence of the Disabled
1515 South El Camino Real, Suite 400
San Mateo, CA 94002-3098
(800) 427-1088 (Voice)
(650) 645-1787 (Voice)
(650) 595-0743 (TTY)
(650) 645-0261 (FAX)
www.cidsanmateo.org
CAP Advocate
Covering Orange County
Dayle McIntosh Center
13272 Garden Grove Blvd.
Garden Grove, CA 92843
(800) 972-8285 (Voice)
(714) 621-3300 (Voice)
(714) 663-2087 (TTY)
(714) 663-2094 (FAX)
www.daylemc.org
CAP Advocate
Covering San Luis Obispo, Santa Barbara, Ventura counties, and part of Los 
Angeles
County
(including Burbank, Canoga Park, Glendale, Granada Hills, Lancaster, 
Pasadena, Santa
Clarita, and Van Nuys)
Independent Living Center of Southern California
14407 Gilmore Street, Suite 101
Van Nuys, CA 91401
(800) 524-5272 (V/TTY)
(818) 785-6934 (Voice)
(818) 785-7097 (TTY)
(818) 785-0330 (FAX)
www.ilcsc.org
E-Mail:
ilcsccap at ilcsc.org