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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Shemika Robinson <shemikarobinson33@gmail.com>
<br>
<b>Sent:</b> Thursday, April 2, 2026 6:20 PM<br>
<b>To:</b> Jerry moreno Moreno <g.moreno1950@outlook.com><br>
<b>Subject:</b> Fwd: An Important Update For Our Paratransit (STS) Customers<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b>From:</b> DJ Robinson <<a href="mailto:davian.robinson92@gmail.com">davian.robinson92@gmail.com</a>><br>
<b>Date:</b> April 2, 2026 at 5:26:52<span style="font-family:"Arial",sans-serif">\u202f</span>PM EDT<br>
<b>To:</b> <a href="mailto:shemikarobinson33@gmail.com">shemikarobinson33@gmail.com</a><br>
<b>Subject:</b> <b>Fwd: An Important Update For Our Paratransit (STS) Customers</b><o:p></o:p></p>
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<p class="MsoNormal">Davian Robinson<o:p></o:p></p>
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<p class="MsoNormal">Licensed Massage Therapist, LMBT: 20715<o:p></o:p></p>
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<p class="MsoNormal">Freelance Choreographer and Dance Educator<o:p></o:p></p>
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<p class="MsoNormal">Phone: (919) 436-8688<o:p></o:p></p>
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<p class="MsoNormal">Website: <a href="https://www.empower23.net/" target="_blank">https://www.empower23.net/</a><o:p></o:p></p>
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<p class="MsoNormal">---------- Forwarded message ---------<br>
From: <strong><span style="font-family:"Aptos",sans-serif">CATS PR</span></strong> <<a href="mailto:CATSPR@charlottenc.gov">CATSPR@charlottenc.gov</a>><br>
Date: Wed, Apr 1, 2026 at 11:33<span style="font-family:"Arial",sans-serif">\u202f</span>AM<br>
Subject: An Important Update For Our Paratransit (STS) Customers<br>
To: <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">CATS Rider\u2019s Alert<br>
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Special Transportation Service<o:p></o:p></p>
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<b><u>An Important Update For Our Paratransit (STS) Customers</u></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Beginning April 6, CATS will integrate A-1 Patient Transport, a third-party transportation provider, to increase service capacity and reliability for Special Transportation Service
(STS) riders.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Some STS trips may use vehicles and driver uniforms that differ from the traditional STS appearance. However, your scheduled ride with STS will remain ADA-compliant and origin to destination.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">What\u2019s staying the same:<o:p></o:p></p>
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Your eligibility<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Your fare<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt;mso-list:l0 level1 lfo1">
How you book your trips<o:p></o:p></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Changes only apply to STS. CATS continues to oversee and manage STS and the rider experience.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">For questions or concerns, community members can speak to STS Customer Service at 1-833-656-7699.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge) please email
<a href="mailto:telltransit@charlottenc.gov" target="_blank">telltransit@charlottenc.gov</a> or call 704.336.7433.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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