[Cinci-nfb] A victory concerning making a Website accessible

[Elif Emir Öksüz]

I agree with Deborah.
Congrats Chriss.
One success story from me
There is an intersection on Dana avenue with the other way going into
Xavier University.
I was using that intersection everyday, and I requested traffic lights
voice signaling in January 2014. After my graduation I learnt that
they made it in January 2015.
Now that intersection is safe, it is my gift to future Xavier Students.

2015-04-27 18:23 GMT-04:00, Christopher Sabine, ONH Consulting via
Cinci-nfb <cinci-nfb at nfbnet.org>:
> Thanks, Deborah. I think this really demonstrates how access barriers of
> this type are usually organizational / cultural, not technological. It took
> almost 18 months for my problem to entirely resolve, but eventually it did.
>
>
>
> Chris.
>
>
>
> From: Deborah Kendrick [mailto:dkkendrick at earthlink.net]
> Sent: Monday, April 27, 2015 6:13 PM
> To: 'Christopher Sabine, ONH Consulting'; 'NFB of Ohio Cincinnati Chapter
> List'
> Subject: RE: [Cinci-nfb] A victory concerning making a Website accessible
>
>
>
> Chris,
>
> Thank you so much for sharing this experience with the rest of us.
>
> It is exactly this kind of persistence and perseverance that can make a
> dfference.
>
> Thanks for making  it happen!
>
>
>
> Deborah
>
>
>
>
>
> From: Cinci-nfb [mailto:cinci-nfb-bounces at nfbnet.org] On Behalf Of
> Christopher Sabine, ONH Consulting via Cinci-nfb
> Sent: Monday, April 27, 2015 2:39 PM
> To: NFB of Ohio Cincinnati Chapter List
> Subject: [Cinci-nfb] A victory concerning making a Website accessible
>
>
>
> Hello all. With everything going on in my life and the Chapter, I wasn't
> able to mention a success that I experienced earlier this month concerning
> a
> Website that is now accessible thanks to my efforts.
>
>
>
> About a year and a half ago, I tried to schedule an appointment for a blood
> draw through quest Diagnostic's Website, http://www.questdiagnostics.com).
> The link to schedule an appointment had a series of radio buttons where you
> could select the reason for the appointment (i.e. routine blood test, drug
> screen, etc.). However, when I activated the radio button for blood draw in
> my browser using JAWS, evidently another edit field would pop up, and I
> would be kicked out of forms mode-rendering the form inaccessible. I
> encountered the issue on multiple versions of JAWS, System Access to Go,
> and
> both Internet Explorer and Mozilla Firefox-always the same issue.
>
>
>
> I tracked down the CIO at Quest's corporate office and got the assistant to
> let me send her an email with a detailed description of the issue I was
> facing. About a week later, I received a call from Mark Yarison, Director
> of
> Customer experience at Quest. I explained the problem and the reason I
> needed to use a screen reader to access their site and asked to schedule a
> brief phone conference with their Web development team, so I could
> demonstrate the problem.
>
>
>
> They were able to replicate the issue with the form using JAWS in 40 minute
> demonstration mode several different times. It turned out the problem was
> introduced when they recently upgraded their site and failed to account for
> the site's accessibility with screen readers. It took the rest of this time
> to resolve the issue, and I had to have staff from Corporate schedule my
> appointments for me while the site was being redesigned.
>
>
>
> Earlier this month, I received an email that the Website had been updated
> and was now accessible. I checked, and indeed , I was able to schedule an
> appointment for a blood draw at my nearest Quest Diagnostics location with
> the site.
>
>
>
> I just wanted to pass this along, as I know many of us need to schedule
> blood tests and Quest is one of the major providers in the country of lab
> testing services.
>
>
>
> Very Best,
>
>
>
> Chris.
>
>